Ramses Delgado, Banking Moderator
@ramses_delgado1
If you haven’t received an expected deposit on your Direct Express® Prepaid Debit Mastercard® , start by checking the payment schedule for your federal benefit. You can also use the mobile app to look for pending deposits 1–2 days before the scheduled payment date.
If the issue persists, contact Direct Express customer service at (888) 741-1115 and explain the situation. If Direct Express confirms they haven’t received the deposit, reach out to the agency responsible for issuing your benefits.
You can check the best prepaid debit cards available to ensure that whatever decision you make really fits your goals.
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