Alexandra Barring, Banking Moderator
@alexandra
You can file a complaint about Truist representatives or policies by contacting the company’s customer service department over the phone or through the mail. Alternatively, you can submit your complaint to third parties including the Consumer Financial Protection Bureau and Better Business Bureau.
How to File a Complaint About Truist
- Contact the company directly. You can contact Truist’s customer service department by calling 1-866-907-0507. If you wish to submit your complaint in writing, send it to:
Truist Bank Legal Department
1001 Semmes Avenue
Richmond, VA 23224 - File a complaint with the Consumer Financial Protection Bureau. The Consumer Financial Protection Bureau is a government agency that regulates financial services and products. To file a complaint about Truist with the Consumer Financial Protection Bureau, register for a secure user account, then log in and click “Start a new complaint.”
Next, give the information requested, beginning with the type of product or service you wish to submit a complaint about. Your complaint should include what happened (along with key details and documents), what you think would be a fair resolution, and what you’ve done so far to try and resolve the issue. The CFPB may use your complaint to get a response from Truist or to create regulations for the company in the future. - File a complaint with the Better Business Bureau. The Better Business Bureau is a private organization that collects consumer complaints and rates companies. They also give companies a chance to respond to specific complaints. To file a complaint about Truist with the Better Business Bureau, head to Truist’s profile on the BBB’s website and click “File a Complaint.” Be sure to include a brief summary of the issue, as well as your desired resolution.
- Write a review detailing your complaint on Truist’s profile on WalletHub. This could help other consumers who are considering doing business with Truist.
- Consider contacting state regulators. Each state also has its own banking regulator to help enforce state and federal law. The Consumer Financial Protection Bureau has a directory of each state’s regulators and how to contact them.
People also ask
How can I dispute a credit card charge for bad service?
To dispute a charge for bad service:
- Contact the merchant first to ask them for a refund or a replacement. If this succeeds, there’s no need for further action. If it fails, proceed to the next step.
- Log in to your online account within 60 days after receiving the statement with the charge.
- Click on your card and select the transaction you want to dispute.
- Click the “dispute charge” link...
What's the Truist credit card payment address?
You can find the current Truist Bank credit card payment address listed on your monthly statement. You can also find it by visiting Truist Bank's website or calling customer service at the number on the back of your card.
When paying Truist Bank credit card bills by mail, be sure to submit either a check or money order for the payment amount. Truist Bank does not accept cash.
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