Frankie Solomon, WalletHub Analyst
@frankie.solo
To cancel a Comenity Bank credit card, call customer service at 1-855-823-1001 or log in to the Comenity Bank website.
Be aware that if there’s a balance remaining on the canceled account, you are still required to make at least the minimum payment every month until the balance is paid in full. In addition, if you cancel your credit card, you will forfeit any unused rewards, so be sure to redeem them before you close the account. You will also need to update the payment method for any recurring charges linked to your Comenity Bank card.
How to Cancel a Comenity Bank Credit Card
By phone
Call customer service at 1-855-823-1001 and enter your credit card number to verify your identity. Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.
Online
Log in to the Comenity Bank website. You can submit a secure message and request that your card be canceled.
It’s important to note that when you cancel your Comenity Bank card, you may see a decrease in your credit score, depending on the card’s credit limit and how long you’ve had the card. Using WalletHub’s free credit score simulator can help you get an idea of how much a canceled credit card will affect your credit score.
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