Chip Lupo, Credit Card Writer
@CLoop
You can cancel a Home Depot® Credit Card application directly by calling Citibank’s customer service line at 1-866-875-5488. You will need to act quickly to ensure your cancellation request is accepted before Citibank approves or rejects your application.
Credit card issuers are required to respond to applications within 30 days, but Citibank often processes online applications immediately. Unfortunately, this doesn’t leave you with a lot of time to cancel a Home Depot® Credit Card application after you submit it.
How to Cancel a Home Depot® Credit Card Application
- Contact customer service. You should call 1-866-875-5488 immediately to speak to a customer service representative. Calling to cancel your application is your best option because of how quickly your application may be approved.
- Explain the situation. You should tell the Citibank's customer service that you are calling to cancel your recent application. Provide as much information as you can, such as your name, your Social Security number and the card you were applying for, to help them locate your application.
- Citibank will cancel the application for you if it hasn’t already been processed. If the application has already been processed before you can call, your credit report will have a new hard inquiry regardless of whether the application was ultimately approved. The hard inquiry will have a negative effect on your credit score, but this is only temporary.
If your credit card application is already approved, you could still cancel the credit card account, but it might be worth keeping open to help you build your credit. You can also try to swap your new card for another Citibank product that might be a better fit.
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