Cameron DiGiovanni, Writer
@cdigiovanni20
To freeze a Chase credit card, log in to your account on the Chase website or mobile app and navigate to “Lock and Unlock Your Card.” You can also call Chase customer service at 1-800-432-3117 and ask them to freeze your card, though it is much easier to lock and unlock a credit card online.
Freezing your Chase credit card will temporarily prevent most purchases from being made with your card number, which can be convenient if your credit card is lost or stolen, or if you’re trying to control your spending. Still, it’s important to note that even if you don’t freeze your card, you won’t be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a Chase Credit Card Online
- Log in to your account on the Chase website or mobile app.
- Find the card you want to freeze and select the ellipsis to the right.
- Click on Account Services, then choose Lock and Unlock Your Card.
- Change the settings so that your card is in the locked position.
Locking your Chase credit card will stop new purchases on the card and any authorized user cards, cash advances, and balance transfers, but it will continue to allow fee charges, credits, and repeating transactions. To start using your credit card at full capacity again, you will have to navigate to the Lock and Unlock Your Card page and unlock your card.
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