The easiest way to get a Chase replacement card, is either online or through the Chase mobile app. Alternatively, you can ask for a replacement over the phone, by calling customer service at (800) 432-3117.
There is no fee to get a Chase replacement, and the card should arrive in 3-5 business days. Chase can expedite shipping for free, reducing the delivery time to 1-2 business days, if you ask. You can request a Chase replacement card if your current card is stolen, lost or damaged. Or, you may want to get an updated design – a metal card, for example.
How to Get a Chase Replacement Card Online
- Log in to your Chase online account and select “Replace a lost or damaged card” from the drop-down menu.
- Select the Chase credit card you’d like to replace and your reason for replacing it.
- Verify your identity with Chase. Use your name, date of birth and SSN (last four digits), or your 16-digit Chase account number (if you have it on hand).
- Submit the replacement-card request and check for a confirmation email.
- Get your Chase replacement card within 5 business days.
- Confirm receipt of the card and activate it, either online or by calling (800) 432-3117.
How to Get a Chase Replacement Card Through the Mobile App
- Sign in to your Chase mobile app (for Android and iOS).
- Select the credit card you want to replace.
- Swipe up to Account Services and tap “Replace a lost or damaged card.”
- Select the card you want to replace and tap “Next.”
- Choose the reason you want to replace the card and tap “Next.”
- Review your choices and then tap “Request card.”
You do not need to request a Chase replacement card if your current card is about to expire. Chase will automatically send a new card by the end of the current card’s expiration month. If you have not received a replacement card by then, contact Chase customer service.
Once you get your replacement card, you should dispose of your old Chase card. Depending on the card, you can do that by cutting it up, sending it back in the prepaid envelope included with your new card, or turning it in at a Chase branch.
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