Maria Adams, Credit Cards Moderator
@m_adams
New cardholders will get a Citi Diamond Preferred PIN when they receive their card in the mail. To get a replacement PIN for Citi Diamond Preferred, call the number on the back of the card and ask customer service for a new one. You can also request a new PIN by logging into your Citibank account online.
Best Way to Get a Citi Diamond Preferred PIN
- Call Citibank customer service at 1-866-696-5673 or call the number on the back of your Citi Diamond Preferred.
- Inform the representative that you need a new credit card PIN.
- Ask them to send you the new PIN in the mail, via text, or by email. It’s unlikely that they’ll tell you the new PIN over the phone.
Unless you're traveling abroad, your PIN will mostly be used for cash advances. It's important to note that cash advances have high fees and interest rates, so it's best to avoid them whenever possible.
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