Lisa Cahill, Credit Cards Moderator
@lisacahill
To cancel a Citi Secured, call customer service at 1 (800) 950-5114 or log in to the Citibank website or mobile app and click Services. Cardholders can also cancel an account in person at a Citibank branch, or by mail.
Be aware that if there’s a balance remaining on the canceled account, you are still required to make at least the minimum payment every month until the balance is paid in full. You will also need to update the payment method for any recurring charges linked to your Citi Secured.
How to Cancel a Citi Secured
By phone
Call customer service at 1 (800) 950-5114 and enter your account number and Social Security number to verify your identity. Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.
Online
Log in to the Citibank website or mobile app. You can initiate a live chat with a customer service representative and request that your card be canceled.
In person
Click the branch locator tool link on the Citibank website or mobile app for a list of Citibank branch locations. Enter a location to find a branch in your area.
By mail
Send your written request to cancel the card to:
Citibank Customer Service
P.O. Box 6500
Sioux Falls, SD 57117
It’s important to note that when you cancel a Citi Secured, you may see a decrease in your credit score, depending on the card’s credit limit and how long you’ve had the card. Using WalletHub’s free credit score simulator can help you get an idea of how much a canceled credit card will affect your credit score.
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