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GEICO pays claims either electronically, or by issuing a check to cover their repair estimate, minus any deductible. Checks are mailed in as little as 48 hours after the accident investigation is completed.
If you are in an accident, you can file a claim online at geico.com, in the app, or by calling (800) 841-3000. If your car or motorcycle is safe to drive, GEICO will schedule a time for you to bring it into a local inspection facility. If it is not safe to drive, an inspector will come to the vehicle. The inspection usually takes about 30 minutes, after which you will receive a written repair estimate.
For a simple claim with a clear cause of accident and no injuries, GEICO will send you a check within a few days. You can fix the car at any authorized repair shop, or you can use GEICO's Auto Repair Xpress program to find a shop near you that will work speedily with GEICO to repair your car.
GEICO’s claim-payment policies are pretty straightforward most of the time. In fact, the standard process can be broken down into a handful of simple steps.
How the GEICO claims process works:
- You contact GEICO after an accident.
- GEICO inspects your car.
- GEICO sends you a check for the estimated repairs.
- You take your car to be repaired at the body shop of your choice.
Things can get more complicated in certain situations, though. If your vehicle is considered a total loss, for example, it will likely take 7-10 days overall to receive your check. In addition to having the inspection and reviewing your settlement offer from GEICO, you will need to find your vehicle title, collect your belongings from the vehicle and sign paperwork releasing the vehicle before your claim is paid out.
If someone in the accident alleges that you were at fault and claims to have suffered vehicle damage or an injury, GEICO will investigate. A GEICO examiner will contact the drivers and passengers involved, as well as any witnesses, to get their accounts of the accident. The examiner will also review police reports, state and local traffic laws, and photos of the scene and vehicles, along with applicable medical information. Claims settlement can take longer to complete – up to several months, in some cases – as a result.
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