McKayla Girardin, Car Insurance Writer
@mckayla_girardin
No-fault insurance claims work the same way as any other car insurance claims except for the fact that you always request compensation from your own insurance company, regardless of who caused the accident. You will typically file a claim with your personal injury protection (PIP) coverage for compensation for your injuries.
However, no-fault insurance does not cover your vehicle or other property damage – that is covered by the at-fault driver’s property damage liability insurance or your own collision coverage.
How the No-Fault Insurance Claims Process Works
- You contact your insurance company following an accident. Contacting your insurer is not the same as filing a claim, but it’s an important first step. Just be sure not to disclose any information that suggests the extent of your injuries, as this may hurt your claim in the future.
- You collect documentation for your claim. This can include things like medical records, notes from doctors, receipts for hospital visits, proof of any tests that you went through, and photo evidence. Since no-fault insurance also covers peripheral costs, for things like childcare and lost wages, you should provide proof of needing those expenses covered, too, if applicable.
- You file the claim. You may be able to file your claim online, by phone, or using your insurance company’s app, depending on your insurer.
- Your insurance company will investigate the claim. Insurance adjusters will look over the details of the claim and the evidence you provide to determine how much the insurance company needs to pay and to make sure there is no reason to suspect fraud.
- Your insurance company will decide if the claim is approved or denied. Some states require insurance companies to approve claims within a specific timeframe following the investigation, but you should know if your claim is approved after 15 to 30 days on average.
- You receive a settlement. If your claim is approved, your insurance company will provide you with compensation, often by check. You may also have the opportunity to appeal your settlement if you feel you should be awarded more than they are offering.
No-fault states typically place limitations on your right to sue the other driver after an accident. However, if your injuries are severe or permanent, you may be able to take legal action to secure more money to cover your expenses. Speaking with an experienced claims lawyer can help you understand if you have this option available to you.
To learn more, check out WalletHub’s guides to no-fault car insurance, car insurance claims, and bodily injury claims.
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