Dan Whitmer, Rewards Programs Analyst
@dan_whitmer
If your American Airlines AAdvantage account is locked, unfortunately, you won't be able to access your miles online until the issue causing the lock is resolved. The term "locked" can encompass various scenarios. Account locks may occur for security reasons, such as multiple failed login attempts, suspicious activity, or other concerns identified by American Airlines.
You can reach out to American Airlines customer support through their official channels, which includes calling them at 800-882-8880, or by using the support portal on their website. Clearly communicate that your account is locked and inquire about the reasons for the lock and American Airlines support will guide you through the steps to unlock your account.
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