Bank of America Checking Accounts

I have never been more disappointed with a bank than Bank of America. It has VERY poor customer service support. 90 minutes and my issue was not resolved. Even during tough financial hardship, they still find ways to squeeze out every fee possible. A BUNCH OF THIEVES!

I’m a 17 year combat Veteran of the United States Army. I got out on a medical discharge I have a job where I got injured at now had surgery and go to work conditioning so I can go back to work: I take Lyft or Uber the the therapy, Lyft charged me twice Troyes dealing with them through the app due to no number this put my account low so I wouldn’t be able to get a Lyft or Uber home needless to say I have my service dog with me. I called Bank of America after 3 hours of trying to get ahold of Lyft, I spoke with on representative said he couldn’t do anything and sent me to the fraud department I was told the lady that my service dog and I were stranded over an hour away from home and it’s cold and raining out, the lady proceeded to give me the run around. I asked to speak to a supervisor and she asked me for my number knowing that If she got off the phone that I wouldn’t get a supervisors call till the morning or at least for 24 hours. I held for the supervisor who was very rude and ignorant his name was Mark, I explained the situation to him and he said there was nothing he could do, I also explained to him that I don’t have any of my meds. Marc basically said it’s not his problem, so I replied him and said I hope is warm and sleeps well knowing that this is not my fault, Marc replied it’s not his problem that a Vet and his service dog are out on the streets with no meds and in the rain all night and will sleep well,be warm and have no regrets. I would pick another bank and remind every teller that it was wrong how they treated a 17 year combat vet. I give this company NO STARS.

If I could give zero stars I would!!!
Bank of America is by far the most incompetent and inhumane bank I have ever dealt with. I opened a joint account back in 2018. I ended the relationship and my first act was to remove the now ex from the account. Went into the bank and requested he be removed as it is my account, I have been depositing money and using it for over 4 years. My ex never had a debit card l, he never deposited any money or used the account PERIOD! I was told that he has been removed from the account by my request that day and that I could also update my information on the mobile app. I was told by a teller that he was removed and then 2 years later after having had no issues my account and money is all gone. I call customer service and they inform me that my ex was never removed and that in order to remove someone from a joint account both parties have to meet at the bank and sign a notarized form. This is NOT what I was told, how am I supposed to know any better as a customer that this is policy ?? That is THEIR job to tell their customers what has to be done in order for someone to be removed from an account. Due to some incompetent employee I lost all the funds and account was closed and I was told there was nothing they could do after I was initially told by the first representative that my money would I go back into my account in 2-3 business days. I find out within hours later I’m not getting my money back after being told that I would !!!! This is completely unethical and the fault is their screw up. This is the account I use to receive my child support payments through the state as well as auto draft car payments!!! I will never recommend or bank with them again. They violated my privacy and gave the crazy ex my information my address, my new number ontop of letting him steal money from me and my child. I left this man because I feared for my safety and he was stalking me and being controlling. I had to change my number because he was showing up at my job and calling me all hours of the night and when I blocked him he changed his number to continue to call and harass me. I had to jump through all these hoops with the law to get him to leave me alone and then he does this and BOFA left him do it. Now he has a way to find me harm me and my daughter and they care about that. I told them he is not my ex husband he is the ex that I almost married. I was told he was off the account when I walked in initially to have him removed and was told he was removed!!! it was my name ONLY that showed on the account on the app I had my email, my phone number and my address and no issues for over 2 years but some idiot employee gave my information to let him steal my money that was never his to access and to close the account. How is it that two parties have to sign a notarized form to have one party removed but this is not required to clean out or close an account??? Now I have to go to court again to see this deplorable of a human being and fear for my safety and my child’s all over again. Now I have to prove that he stole my child support money and has comprised my ability to receive payments from the state. And all the savings are gone and now I have to deal with issues regarding how to make a car payment every month and be charged an extra fee to process online of 15$ every month because of them. Do not even consider letting this bank handle your money this bank. I definitely felt that because I’m a white woman the black female representatives discriminated against me for sure. They are incompetent and racist towards white people. I hope this bank goes out of business and rightfully should.

The worst customer service ever. Nothing but trouble for my 84 yrs old mother.
Absolute nightmare to get anything done properly. Has put my mother into panic attacks on a normal basis because of their incompetence. I could list them all. But they wouldn't fit on one page. Will be closing out accounts very soon. I'm done dealing with this. And having to talk my mother down from an anxiety attack every time she looks at her accounts. DONE! Opened a Chase account and things are fairly easily done through them. I will be taking her finances elsewhere soon. I've never hated a Bank so much in my life.

Wait times are impossible. Also, their system doesn’t recognise what I want and transferred me to the wrong department. I waited 40 minutes 1st time they hung up on me and second time I have to wait another 40 minutes. Their customer service is the worst. By they way, they are emailing you their survey if they think they helped you to get a good review. When they understand your issues are not resolved, they never emailed you a link to the survey. What a hypocrisy!

company sucks. they wouldn't even let me get my own money out they are they worsot comany EVER! i would never do business with this company!

Would like to take this time to apologize for bad review that had left a week ago it was nobody’s fault and just been having a hard time getting everything switched over after losing our only son and moving, just a computer glitch which I understand and now that card has arrived it is working great and I really want to thank the two very nice lady’s for helping us get everything straightened out and putting up with us it means a lot to us cause we have been going through a lot and just want them to know I do appreciate them and there hard work and we will be banking with Bank of America

I currently own 6 personal bank accounts. This by far, had been the worst bank I've ever had. I'm extremely disappointed with the customer service, the lack of support at my local branch, and my overall experience with this institution. Very unfortunate. I had a nice amount of money deposited into my boa account that I can't even properly access, and nobody to fix it. Multiple representatives of incompetent, sending me in circles.

Bank of America has branches and ATMs everywhere I go. It's very easy to find one even when I am traveling. I actually switched over to Bank of America after a previous banking institution I was using did not have branches in a state I moved to.

Bank of America is located almost anywhere you need to go, so you have access to a Bank or ATM whenever you need it. Bank of America was the first account I opened and they where helpful and honest about what would work best for me.