Bank of America Checking Accounts

The most infuriating bank I have ever held accounts at. Every time we deposit a large check they place a long hold on it, even when the check was issued on from a Bank of America account. This has caused us problems several times now. Which leads to a ripple effect financially. Branch managers have no override power and direct you to their customer service line who are also powerless. If you want better control of your banking experience take your business to any bank besides Bank of America

The bank security is absolutely elementary. I have had an account for eight years. And the last month I’ve had $4000 scammed out of me through my bank and Zelle through their app. All they do is tell me they may not be able to retrieve my money. They should try better to protect their customers money.

I have been a client of BOA for over 35 years in Massachusetts and Texas. Never had any problems or bad experiences. Employees are always very outgoing and willing to help out.

Absolutely the worst customer service of any financial institution! They won't even cash a refund check written on Bank of America from a major automobile company. They are extremely disrespectful to customers. I am a consumer rights Attorney and will never recommend any client to use Bank of America; I will also be spreading the word to all of my colleagues to do the same, both locally and nationwide. Thank you Diego Gracia (Manager of Salt Lake City BOA branch) for illustrating the true Bank of America attitude towards the general public.

Mobile Deposit
This is the 2nd time I had an issue doing a mobile deposit transaction. The 2nd time was the worst. B of A claim the image wasn't clear & didn't allow the deposit to clear. I only know this because the next day I was online to verify the deposit & notice it was reverse. I immediately called customer service who told me what happen. I went to the bank & deposited that same check. In the meantime the B of A regetted my mortgage payment. Long story short, my mortgage company charged me a fee, which B of A will not cover & denied me to file a claim.

On April 2nd, 2023 we were scammed of $1,2000 from our checking account with Bank of America (BOA). Someone using a BoA phone # called us to say that our account was hacked into, and that somebody in Pensacola, FL made a transfer to someone through Zelle. He sent us a code pretending the transaction would be reversed, but it was the contrary. We received a letter yesterday from Bank of America saying that they are not giving us our money back because the transaction was made “through a device that is consistent with previous valid activities”.
The entire thing feels like an inside job although BOA said it is not. Thousands of people have been victims of frauds through BoA, and many were given no consideration like us. We just want to get our money back and stop the nightmare and stress from banking with Bank of America. We give 1 star to BoA since we can rate them with a zero star.
Thanks.
Daniel L.

The worse banking experience I ever had. Nothing but problems with them fron the start. I advise anyone to find another bank before ever deciding to put your trust with your money with them

Horrible service! This bank has a hard time even doing simple things. The local branch always has long lines, never answers their phones, and offers poor rates. And if you try to do something as difficult as transfer funds...they are completely inept, and you will spend a lot of time and energy trying to solve the problem. And it will not be resolved. I don't know where it's better, but they are awful!

Horrible. Mobile deposit with 2 day hold turned into 2 months of no access to my money. They decided to review my account for fraud and locked all my money. I then said I would like to close the account. At that time they said that wasn't an option while on review. Nobody could answer why it was in review. Now the bank decided to close my account and will mail me a check 2 months later. Unacceptable BOA. Very poor and unhelpful customer service.

Bank of America is the world’s worst bank, don’t bank here they will steal your money. They don’t protect there customers, they will leave you out on your own to figure it all out by yourself.