PNC Checking Accounts

Don’t use their mobile banking to deposit your checks! My check is being held now for an entire week! The money is coming from a local bank in town. I’ve verified the funds have been released and they tell me it’s been flagged for fraud. It’s a complete lie! I’m filing a complaint with the SEC and closing this account as soon as the funds are released. This is a garbage bank! Take your business elsewhere! Get your money out NOW! They are doing something very wrong here!!!

Customer of almost 20 years is finally leaving. They dont even try to care of the customer and it seems like they don't want to help with anything anymore. I even had over 500 dollars come out of my check from a scam and not one phone call was made. I had to learn by having my mortgage company calling me saying that my payment was denied. It's been pending for almost a week now and nothing, nobody took time to reach out about it. I feel this company has changed for the worst. Alot of my friends that go there too are switching just from many inconveniences over the years as well. Please consider another bank.

People seem to forget we as American have rights when you call the bank and they say this phone is going to be recorded you can legally ask them not to record if they refuse legally you can record and if they don't want to talk to you hey that's their problem I close my accounts we have rights but yet the banks want to take them away if you request for them not to record you you have that legal right

Garbage Bank. Explore other options. Unreasonable check holds. Customer service is trash and a pass the buck service. Customer relations never gets back when they say they will. 30 day hold on a Wells Fargo check in a low amount of $1000 ridiculous!

Card was flagged and cancelled for fraudulent charges. Told me I could have one mailed in 3-5 business days. I told them no I would go get one from my local branch. Get to the branch in the AM, told I can wait a few hours or make an appointment for later in the day. Cool. Made one for later in the day. Get there and they tell me the machine is down and now I have to wait 5-7 business days for a card or drive an hour during the work week to another branch. Tells me if they expedite it I have to pay a fee. I requested an escalation which they stated a response can take up to 2 business days. Overall awful customer service. I have to go out of my way to fix it myself while their services are down. And not once did anyone offer to make it better, just options on how I can make it harder for myself.

My ATM debit card was blocked, I tried to reach (called) the relevant office and had to wait for 40+ minutes (!!!) for someone to answer the call “due to a high call volume”. It is frustrating as it is, but it happened multiple times to me over the years. PNC does NOT provide a good accessibility to their service. And their branch people cannot help because they have to go through the phone service as well!

STAY AWAY from PNC bank! It cannot be trusted. I have scheduled a check to a private party. Then I tried to cancel but couldn't since it was pending. PNC bank however allows changes to the pending transactions but don't bet on it. When I made a change to said check and checked the box "apply to pending transactions", PNC ignored it, and the check went to the wrong party as a result. All my attempts to discuss this situation with PNC fell on deaf ears as well. Now I know that I cannot trust PNC. Am going to move my funds elsewhere and don't recommend this bank to anyone.

Worst Bank - PNC bank will not help you, worst customer service, to fix your account for unauthorize charges they expect you to pay a fee to fix the problem, even after telling them that you did not authorize the charges they want you to pay for those charges and then charge you a fee on top of that. For several years I would just pay because they would not listen. But no more. PNC only wants your money they don't care about their clients. The PNC Agent I just spoke with had zero empathy or no customer service. She basically said it was my problem and o well.

I've been with PNC since they were National City. My parents opened an account with them I think when I was 2 or 3. I've been more than satisfied with them until today. Today PNC showed me that they care nothing for the consumers that blindly loan them their money so that they can do whatever they want with it as long as they put it back in the correct account when the OWNER of that money would like to use it for themselves. I know, CRAZY right. How dare we choose to use out own money for OURSELVES instead of letting a BANK use it to make yet another billion for themselves. Yesterday I saw that my account was 0.25 overdrawn. Yes. 1 QUARTER of 1 DOLLAR overdrawn. But I, being a good lemming, managed to find $2 and ran to the bank to deposit it with a teller so that my account would once again be in the positive and the bank machine could once again add me to their rooster of functioning assets to use. I have been struggling with my mental health since January 2022 and lost my job with USPS last September because of it. And of course in government agency fashion, the unemployment office decided I was not worth the unemployment money that every employee pays into with every paycheck. So I've been just barely managing my finances since then. But because I guess an automatic payment came out of my account yesterday morning that I guess did not show up in my online banking since my account only showed as 0.25 overdrawn at 4PM when I deposited the $2 into my account, the machine PNC decided to charge me an overdraft fee for something that I could not even see as overdrawing my account. Luckily, I have family that was able to loan me some money so that I could deposit an additional $100 into my account at 1030pm last night just to have a buffer in place. But since I deposited that money I guess PNC decided that it would be okay for them to charge me the $36 overdraft fee that they love to nickel and dime from its consumers. So this morning I woke up to find that charge on my account. But thanks to the wonderful people at PNC call center, the charge has been reversed and I am once again able to have MY OWN money in MY account for me to use. I just do not understand why they felt the need to take it in the first place. Thanks for NOTHING!!