PNC Checking Accounts

We are new to the community and needed a bank close to our residence. We chose PNC and opened a new account. They have held my opening deposit for a week now and have not released our funds, even though the check written on our previous bank has cleared. PNC is making us jump through hoops to access our own money, making us feel like criminals. Do not bank at PNC.

I've banked with PNC Bank for about 10 years. I'm on my way out of this bank because they are terrible. They have absolutely no safeguards for your money. I cannot count the number of times they have let transactions go through from someone buying something in California. Here's a really foolish one you'll like. Someone used my account to buy something at a California place called Voltmaster; they flagged it and denied it, then called me, and I told them it wasn't me. They did nothing about it; two weeks later, at the same place, they let a transaction go through for $14.89. I called them about it, and the representative on the phone says, "Here is the phone number; call them yourself; it will be faster." Really? So, it's been a couple of months, and today at the same place, someone tries to charge $59 worth of items, and they deny it and call me. They want to cancel my card and send a new one in 7-10 days. I ask how I am supposed to live without my card for that long; they answered, "I don't know." I tell them not to cancel the card and to call me if anyone tries to use my card. "OK," she says, then I look in my account and someone has charged $196.00 and $216.99 to my account. I see the name and call the vendor; they cancel it and refund the money. Where was PNC during this time? I say do not bank with these incompetent people; you will regret it big time. The last 4 years they have been the worst. They were supposed to close out a card once I already had a new one. I looked at my card section, saw it was still there, and DoorDash was charging me monthly for about 8 months for something they shouldn't have. But the point is the card was supposed to have been closed and wasn't! And they only refunded $91.00, and it should have been a lot more. But they sent me a letter with a nonsensical reason on why that's all they owe me. You'll regret banking here. DON'T DO IT!!

It is a pleasure to share a positive experience about someone's excellent customer service. The mentioned individual demonstrates a commendable approach in their interactions. The level of service provided is something to be truly happy about. This specific branch is a testament to the importance of good customer relations.
Briana, second booth. Tarence Wright.

This PNC Bank statewide is lacking when it comes to customer service. Don't even consider opening an account, whether it is personal, business, or investment. There aren't many people that come into this bank. Check TrustPilot, Bankrate, Yelp, and WalletHub for reviews; there are very negative comments about this traditional bank and how the employees treat customer accounts. You will regret it! Never entrust your money to their platform. You might end up in a courtroom or filing multiple complaints. This bank does not value customers' time. I have been rating this bank very low—below zero, as I refer to it as a "subpar bank."

Website, the "new and improved" one is horrible, to say the least. It looks like it was written by a third grader. Checks don't go out on time, the website uses a giant font, and it is so cumbersome to use. I'm changing banks.

This is the worst bank I've ever dealt with. They take no responsibility for their actions and have no problem leaving their customers in a difficult situation. Two months ago, I tried to close an account that had fraudulent activity. Over the last two months, they've given me every excuse in the book about why they can't close the account. Now, this account is $800 overdrawn. My other account with them has my direct deposit. I got paid today and went to withdraw $1000 so I could open an account elsewhere. The ATM did not dispense the money, yet it deducted the money from my account. PNC says they'll dispute the transaction, but because it's pending, there's nothing else they can do. So, because their machine didn't work, I'm down to $5 to my name for an unknown length of time. They don't care; it's not their problem. The customer service and overall experience are unacceptable.

Worst banking experience I have had in over 30 years. Their online banking app is inadequate and doesn't update for days at a time, leading you to believe that you have funds in your account when it may be low or even negative. They have the highest overdraft fees I have encountered. Forget about making purchases over the weekend; they were not processed until Tuesday, five days later. They also refused to waive overdraft protection fees that other banks are usually willing to do (such as for unexpected automatic withdrawals). When requesting a waiver, we were informed that we had already been granted one in September of 2024 (nearly a year ago). They are also currently involved in a class action lawsuit for "profiting at the client's expense." Do not bank with them.

After running out of checks, I received an automatic shipment of new checks. For $23.68, did I receive two or three boxes of checks (8-12 books)? No, I received only two books of checks with a total of four deposit slips between the two books. Just another insult to injury on top of the $0.01 interest on my balance.
What started as my local community bank has morphed into a gigantic conglomerate.
No problem... I just switched to a genuine local bank!

When I first got with PNC, I had a Foundation Checking and a Standard Savings; a month later, I was moved to the Standard Virtual Wallet and I absolutely love the PNC Virtual Wallet Account because of the convenience of the account and having all my money together! (Spend, Reserve, Growth.) It's easy to budget and save that way for short-term and long-term savings, which I love. PNC has been amazing for me since I joined them. I had a few hiccups, but this bank is amazing!

I always highly recommend their Virtual Wallet Account or their Foundation Checking if you need a second chance like I did. PNC is awesome!

Had a Compass Account. Big push to Online, Paperless, and 'Virtual Wallet' with PNC. If you are going to push virtual, at least do it well. The website is substandard. Now I can only view (download) the previous three months of activity. Anything older is on a PDF statement. This was a very unpleasant surprise when I wanted to download the activity to an Excel spreadsheet for my records. I thought there was a technical issue with my access, never occured to me it was not available. The teller at the local branch was very pleasant and provided a print-out of required time frame. This is better than what I have available but obviously does not allow sorting or any other functions to simplify my life.

Recently, I went to a local branch to cash a check and discovered it was a 'CASHLESS' location. Apparently, ATMs and loans only.

I should have moved my account 2 years ago—I am in the process of doing so now.