Santander Bank US Credit Cards

Man I wish I could put ZEROOO stars! My friend has paid almost twice the value of her car because these people feel like it! She paid off her car and months after they decide to repossess the car because apparently there were some interest charges that she was never warned about. AFTER, they took her car to a junkyard and the people there messed up her car in many ways. My friend decided to take back the car and start paying the CRAZY debt on her account at that moment. They said she owed $14,000!! Wth?! SHE HAD PAID IT IN FULL!! Now she owes 14k more?! Regardless, she decided to keep it because she loves her car and now when she looks at the account.. she owes 20k?! What is wrong with these people! Sooner than later they will get what they deserve. Freaking messed up people. They totally destroy your credit and then steal your hard earned money. No way a company like this can still be in business. Don't trust them!!

Santander's customer service is by far, the rudest & most inept I have thus encountered! It would help greatly if they employed individuals were capable of doing more than repeating a script!

Siempre es bueno tener una tarjeta para casos de emergencia. El banco me la ofreció hace años y califique. Le di uso solo en lo necesario. Está ya salda. Gracias.

the worst bank i have ever dealt with in all my years. Have a credit card with them with a $0.00 balance. I go to use it it gets rejected. I call the number on the card and Santander advises they cannot access the account..HUH? Then they say during Covid 19 i have to go to the branch they will assist...HUH?
I had a mortgage with them too, absolute nightmare of a place

Provided no support at all for a laid-off college grad. I originally got the card when they were Sovereign Bank, and had vastly better customer service. I glad to be rid of Santander.

Santander is a great bank. Competent customer service both on the phone and in person. Their online banking is very competent and user friendly. I give them five stars.

STAY AWAY! I have had personal checking, savings and credit card accounts with this bank for many years since it was Sovereign Bank. I was very happy with the bank until it was taken over by Santander. If I could have give them a "0" star I would have. I would constantly have issues with my deposits, payments on my credit card, etc. I would call to clear it up and the employee would be helpful but the follow up was non-existent. I would have to call many times over and over and I decided I was closing everything. I paid off our two credit cards well over a year ago. This week I got a statement for one of the cards with a credit of .83 cents! I called them to ask what this is about and was on hold waiting for customer service for 15 minutes. I finally spoke to someone and she said it was because they had miscalculated the interest they were charging me. I asked for a check for the amount because I have no intentions of using the card ever again. She said my husband would have to call to arrange this because it is his card. I told her that will never happen and she told me that after a few months a check will automatically be generated. I hope that will be the end of it.

My card and earnings are great and, even after having to leave Sovereign for my checking and savings, because the Santander merge made their terms ridiculous, I kept it. After they sent me a chip card, without my desire for it, it hasn't worked in about 90% of retailers I visit, now including online retailers. Do you have any idea how embarrassing it is to be told your card is declined 4 times in a day? That just happened today, all at places I have previously been able to use the same card. I'm done vouching for them!

The card is OK the service and the ability to redeem the rewards is the worse I have seen, when you go to redeem the points they only link there is takes you to another site to apply for another card. Really why would I do that when I can't redeem my rewards for the card I have NOW???!! DO they answer their emails - NO, so you get no assistance - and yes I was nice the 1st, 2nd, 3rd and 4th time - NOW, I am just disgusted with them