Santander is here help their customer prosper. They offer a wide range of service suited for individuals and businesses. They help provide simple ways to spend, save, and manage your money better. From teaching a high schooler how to set up and use a checking account to helping their customer buy their first home, Santander is there to help because they believe respecting their customer and their money is the first step on the journey to prosperity. At Santander, they treat their customer and their money the way their customer wanted to be treated—with respect. How do they do it? With simple ways to spend, save, and manage your money better.
Santander is a well-capitalized bank with assets of more than $85 billion. The Bank’s approximately 10,000 employees are committed to helping their 2.1 million customers through over 600 branches and more than 2000 ATMs.
Santander Bank US Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 11/16/2020.
2.9
656 reviews
from WalletHub and across the web
What's Your Rating?
Most Recent
Most RecentMost Useful
Santander Bank US
penny_das @penny_das
WORST BANK EVER!! AVOID AT ALL COST!! I applied for forbearance during the pandemic and got approved. On the second month of forbearance, the put an error on my account stating I didn't pay, well ofcourse, I'm on forbearance. Two months later, i get off the forbearance and they still haven't fixed my account. My credit score dropped 110 points. Everytime I call them they keep giving me a whole other story. Keep giving me run around to how long it'll take to fix it. There isn't a single person that will give you any answer. They have useless supervisors that only give you fake textbook answers with no solutions. AVOID AT ALL COST!!! WORST F***** BANK EVER!!!!!!
show more
show less
Product: Santander Bank US Mortgages
Comment
0
0
Santander Bank US
2abetterbody @2abetterbody
Customer service is friendly and helpful after you are able to get them on the phone. That's the only thing they have going for them... Mobile app is horrible, checks,balances and withdrawal system sucks to be polite. They changed their system during pandemic (real smart). Changing my bank to have less stress. Then I can write a positive review on the new bank.( Hopefully)
show more
show less
Product: Santander Bank US Checking
Comment
0
0
Santander Bank US
bidutbc @bidutbc
Santander bank is a real scam. I have made 16 payments of $507.53 each, which comes to $8,120 in total. They only posted $889.05 towards the principal ??? This is just bad customer policy in so many ways. And, when you call them, they put you on hold for over an hour, and then they tell you that interest is added every day...and "this is what it is". I will definitely not suggest anyone to do business with them.
show more
show less
Product: Santander Bank US Car Loans
Comment
0
0
Santander Bank US
savagehawa @savagehawa
Opened a business account today in the Edison,NJ branch. Tranisha was such a great representative ! She answered all my questions and made sure I was satisfied with the plan that I chose. I HIGHLY RECOMMEND this branch. They take your needs into consideration and are very professional. Branch manager Edwin was great at overseeing and making sure I was happy with my plan.
show more
show less
Product: Santander Bank US Business Services
Comment
0
0
Santander Bank US
Rich Temple @Rich_PHL
Did you know it could take almost 3 hours to open a savings or checking account, as well as add one name on to a safe deposit box access? I didn’t either, until I arrived at this bank. I would cut them a little slack, because we were replacing an account that had a fraud perpetuated upon it, but still… Every process is woefully inefficient, there is little regard given to customer experience, and the bankers adjoining the banker we were dealing with were so noisy that I couldn’t hear the banker that I was talking to.
This bank seems to do everything they can to make the banking experience MORE difficult and, subsequent to our lengthy visit when I had to call their customer support to reinstate our e-banking account they hung up on me twice after lengthy wait times on hold.
Stay away from these folks – if there’s ANY other bank nearby, go there instead!
show more
show less
Product: Santander Bank US Checking
Comment
1
0
Santander Bank US
pogos101a @pogos101a
Santander decided to change their online banking format in the middle of the pandemic. They have left out a total of the bills you are writing, so you have to keep writing it down and keeping track manually. The old format worked perfectly but they cannot or do not want to fix this mess. Being in the middle of a pandemic was the stressful enough, they had to change their online format in the middle of it which makes it worse. The new online format DOES NOT WORK. Cannot get it fixed, have been trying for over a month. Poor customer service!
show more
show less
Product: Santander Bank US Checking
Comment
1
0
Santander Bank US
Damaris Francisco @damarteen
Definitely, the worst. My Debit card was used for Uber rides and I have been unsuccessfully trying to get in contact with the claims department to no avail. Every time I called the call is on hod for 20+ minutes. Called a different number they transfer me to the "direct line" and guess what? another 15 minutes waiting. When someone finally pick up, and started to collect the information, the call disconnected. So, I waited a few minutes for the person to call me back, NOPE, there was no call ( I thought that's the purpose of asking you for the best number to reach you). So now I am calling again to see what happens (My 6th call for the same issue). I am definitely closing this account, This are not the type of Bank I want handling my money. And my actual rating is -5.
show more
show less
Product: Santander Bank US Checking
Comment
1
0
Santander Bank US
scottmramirez @scottmramirez
I recently was laid off my job due to COVID-19 and contacted Santander to arrange a 90 day extension while i find new employment. The representative told me specifically that extension was in effect and told me my new due date (+3 months). I asked if I needed to do anything as far as my auto pay was concerned, they told me that they would handle it all. I told them explicitly that I needed August payment stopped, this was 2 weeks ago. Fast forward to today, guess what?..... Yup payment has been deducted from my bank account via autopay, I logged on and nothing was changed. Stay far away from these guys, they are not trust worthy. I know for a fact that payment will not be reversed and that money is now gone.... incredible, thanks Santander!
show more
show less
Product: Santander Bank US Car Loans
Comment
1
0
Santander Bank US
Nancy @ncastro59
Verified Customer
Siempre es bueno tener una tarjeta para casos de emergencia. El banco me la ofreció hace años y califique. Le di uso solo en lo necesario. Está ya salda. Gracias.
show more
show less
Product: Santander Bank US Credit Cards
Comment
0
1
Santander Bank US
bcas1223 @bcas1223
the worst bank i have ever dealt with in all my years. Have a credit card with them with a $0.00 balance. I go to use it it gets rejected. I call the number on the card and Santander advises they cannot access the account..HUH? Then they say during Covid 19 i have to go to the branch they will assist...HUH? I had a mortgage with them too, absolute nightmare of a place
show more
show less
Product: Santander Bank US Credit Cards
Comment
1
0
+397 users submitted a rating without writing a full review
Santander Bank discontinued their credit card accounts.
The Santander Bank Sphere credit card, their most popular offering, required a score of at least 750. That means you needed to have excellent credit in order to get approved for it.
You can compare other cards for excellent credit here.
You can check your balance by logging into your online account at: https://www.santanderbank.com/us/personal/credit-cards/sphere or by calling customer service at 877-768-2265. Hope this helps.
