Online Banking Statistics:
- Online Banking Adoption Rate: 22%
- Region with the Most Online Banking Use: Northeast (22%)
- Age Group with the Most Online Banking Use: 65 Years and Older (27%)
- Income Group with the Largest Share of Online Users: $75,000 or More (25%)
- Race with the Most Online Banking Usage: White (23%)
- Education Level with Highest Online Banking Adoption Rate: College Degree (27%)
Online banking has transformed the way people manage their finances, offering a convenient way to access accounts from anywhere with the internet. However, the share of people using computer-based online banking has decreased over time, while mobile banking has grown significantly.
For example, in 2017, 37% of consumers used computer-based online banking, but by 2023, this dropped to 20%. Meanwhile, mobile banking rose from 15% in 2017 to 48%. In other words, consumers are shifting from computer banking to mobile solutions.
Banking Methods by Year
Online banking usage decreased significantly from 2017 to 2023, falling by 46.49%.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2023
Online Banking Trends
By Age
Online banking usage has decreased across most age groups from 2017 to 2023, with the 15 to 24 age group experiencing the biggest decline (75.72%).
Source: FDIC National Survey of Unbanked and Underbanked Households, 2023
By Education
Individuals with a college degree were 4.8 times more likely to use online banking in 2023 compared to those without a high school diploma.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2023
By Family Income
Households earning $75,000 or more were 2.4 times more likely to use online banking in 2023 compared to those earning $15,000 or less.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2023
By Region
Online banking usage in the Northeast was about 1.2 times higher than in the South in 2023.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2023
By Employment Status
Employed individuals were 1.2 times more likely to use online banking in 2023, compared to unemployed individuals.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2023
By Homeownership
Homeowners used online banking about twice as much as non-homeowners in 2023.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2023
By Race
Online banking use among White individuals (23%) was about twice as high as use by Hispanic individuals (11%) in 2023.
Source: FDIC National Survey of Unbanked and Underbanked Households, 2023
Online Banking by Generation
Online banking is 5.1 times more popular among older Baby Boomers (41%) than Gen Z (8%), showing different habits between generations.
Source: Consumer Banking Survey by American Bankers Association, 2023
Online Banking vs. Other Banking Methods
Using online banking is 2.8 times more common than visiting a branch, with 22% of respondents using online services compared to just 8% who visited branches.
Source: Consumer Banking Survey by American Bankers Association, 2024
Preference for Online-Only Accounts
Individuals aged 18-24 are 3.82 times more likely to use an online-only account as their primary bank account compared to those aged 55 and older.
Source: CivicScience, 2023
Trust in Online-Only Banks
Five times as many people have a low amount of trust in online banks, compared to a high amount of trust.
Source: CivicScience, 2023
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