Safeco Insurance

581 Reviews

Safeco is a Boston-based insurance company that was founded in 1923. The company is now owned by Liberty Mutual, following a 2008 acquisition. Safeco currently offers personal insurance in all 50 states, as well as the District of Columbia. Here are a few other key things to know about Safeco Insurance:

2.9 / 5 rating from WalletHub editors
2.1 / 5 average rating among users. Read reviews.
A+ from the Better Business Bureau (BBB)

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Safeco Insurance Reviews

The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/19/2023.

2.1

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WalletHub
February 3, 2023 • @WalletHub

editor's review

Safeco Insurance Review

Safeco Insurance is rated 3.4/5 by WalletHub’s editors, based on customer reviews, insurance quotes, and ratings from organizations such as the Better Business Bureau (BBB) and J.D. Power. Despite strong scores in its claims process, Safeco scored poorly when it comes to customer service, discounts offered and cost.

Safeco’s NAIC rating is also 1.26. That means Safeco reviews from consumers include more complaints than the average car insurance provider its size gets. Many of those complaints focus on poor all-around customer service and unexpected rate increases.

Safeco Insurance Ratings

Reviews on WalletHub: 2.1/5
J.D. Power: 4.1/5
NAIC: 1.26
BBB: A+
Moody's: A2
AM Best: A
Standard & Poor’s: A

Auto Insurance Review Highlights

Rank — Third quartile among major car insurance companies, according to WalletHub’s price comparison.

Top Discounts — Diminishing deductible, anti-theft, homeowners, and RightTrack® (driving monitoring program).

Basic Coverage Options — Bodily injury liability, property damage liability, medical payments, comprehensive, collision, and uninsured/underinsured motorist.

Extra Coverage Options — Accident forgiveness, emergency roadside assistance, and new car replacement.

Other Specialty Auto Insurance — Rideshare coverage, recreational vehicle insurance, and classic car insurance.

To help drivers better understand how much Safeco car insurance costs, WalletHub’s editors obtained sample Safeco auto insurance quotes for a mix of driver profiles varying in age and driving record. You can learn more about these sample quotes in the Methodology section of our full Safeco Insurance review.

Safeco Auto Insurance Quotes

Driver Profile	Average Quote
18-Year-Old	$201 per month
21-Year-Old	$125 per month
45-Year-Old	$104 per month
45-Year-Old with a Speeding Ticket	$115 per month
45-Year-Old with DUI	$144 per month
55-Year-Old	$101 per month
65-Year-Old	$104 per month

Safeco does not have the most competitive car insurance rates in the industry, but they’re not the most expensive rates you’ll find, either. Safeco ranks in the third quartile major companies in WalletHub’s price comparison.

Safeco Home Insurance Review Highlights

Safeco offers homeowners, renters and condo owner insurance policies that won’t cost a fortune. There’s coverage for landlords, too.

Homeowners insurance from Safeco covers damage to your house, as well as other structures on your property, from risks like fire, storm damage, or a tree falling through a roof. A Safeco homeowners policy will also pay for temporary living expenses if you can’t stay home while damage caused by a covered peril is being repaired.

For renters, Safeco policies offer protection for personal belongings from damage or theft while they’re in your rental home or with you anywhere else in the world. Renters policies from Safeco will also cover legal fees if someone else gets hurt while visiting you at home.

Condo insurance from Safeco provides coverage where your building’s master insurance policy falls short. It will cover your personal belongings and any damage that occurs inside your unit, including damage to appliances, light fixtures, flooring and more. It will also cover medical fees if you or a guest is injured in your condo.

Finally, landlords can count on Safeco to protect their rental properties (up to 16 units) from damage. Safeco policies also protect landlords from liabilities like wrongful entry or wrongful eviction lawsuits.

Bottom Line: Is Safeco a Good Insurance Company?

Safeco is a pretty good insurance company. WalletHub’s editors give Safeco a rating of 3.4/5 because of its large network of insurance agents, long list of coverage options, and good claims process.

However, Safeco can do better when it comes to its customer service and prices. Safeco also isn’t the best choice for people who prefer to buy insurance directly, without a middleman, as Safeco requires customers to complete purchases through an independent agent.

To learn more, read WalletHub’s complete Safeco Insurance review, or check out some of the reviews from fellow consumers below.

Product: Safeco Insurance Car Insurance

Comment

Annette Roberts
August 23, 2021 • @nettybfree

WORST company EVER!!!!!!! My nephew and his girlfriend just purchased their first house. Within three days of moving in both of their bathrooms flooded. Literally crap everywhere. They had a home inspection which in Oregon does not include the sewer system to the street. Turns out the terracotta pipes have disinigrated. My nephew had told the agent to sign him up for everything when he got his home owners insurance. So he has service line coverage. He has been dealing with Safeco for two weeks. Slowest company ever. When they weren't doing anything about the sewer line they said you don't have the coverage. Then they changed to you got that coverage after the issue happened. Anyone knows when you sign up with an insurance company they send you a hard copy of what you have coverage for. He has that hard copy in his had and he does have the coverage they are calling him a liar and refusing to cover the problem. DO NOT GET ANY INSURANCE FROM SAFECO. They are liars, cheaters and down right thieves. BBB and a attorney is our next step.

Comment

TheMatrix HasYou
August 18, 2022 • @TheMatrixHasYou

@nettybfree, I'm curious if this claim process got better at all ?

Comment

Ashleyvalentine1980
February 1, 2023 • @Ashleyvalentine1980

@TheMatrixHasYou not at All I got hit in the main intersection by one of their ensure drivers she admitted to hitting me even called me and told me that the agent Katie Hilderbrand prompted her to lie and not say that again, and they denied my claim after having a witness an damage to my car . Her boss, brenden Anderson laughed at me as i cried about being a single Mom and not being able To afford The repairs. I was at a red Light and the 90 Year old lady just came in my lane and even told me she was Legally blind and couldn’t see me after they denied the claim she called Me And said they told her to Lie

Comment

zlee2023
February 20, 2023 • @zlee2023

@nettybfree Same story here. This company is a wretched snake pit full of liars and thieves.

Comment

Bryanne Vega
March 19, 2023 • @bryanne

Avoid at all costs.

Lender had to close my home mortgage loan due to an error on their part. Safeco was informed. Instead they proceeded to charge me for months. They incorrectly overcharged my a month and put it on my credit. I had no option but to pay them. They were told multiple times over calls and emails that they had an active policy for a home mortgage that did not go through or closed. Incompetent personel, lack of transparency, thank God for Josh over at Veterans United (highly avoid V.U.) that was the only responsibile human being with a heart to understand and investigate even if it wasn't his lane.

Update: it was for car insurance, but the car was never shipped to FL since the home loan didn't go through, the car till this day is PR.

Product: Safeco Insurance Home Insurance

Comment

john_d_medrano
March 15, 2023 • @john_d_medrano

My rating is actually a negative 5. We purchased this insurance for our 5 cars. Historically we always have been good with our insurance companies; always paid on time and only a few claims. Two weeks after buying this insurance we had a hit and run accident. We provided witnesses, police reports, everything. Clearly not our fault. It has been over a month with all documentation in, and still no clue on what is covered. Then out of the blue, they claim that a relative is a household member and decide to drop me from the insurance. I called everyone, sent emails and letter stating that information is false and no response. Just got dropped. I did get a call from manager though stating that since I made claim in first sixty days, they decided it was to much of a risk. Stay away from this company for any insurance.

Product: Safeco Insurance Car Insurance

Comment

mattkav55
March 9, 2023 • @mattkav55

Sadly, I read all the reviews too late. Don't buy Safeco. They're terrible.

I was in am accident that was my fault. The other guy's car was not damaged at all but my old Volvo was totaled, per the body shop. That was 5+ weeks ago. I can't get an answer as to what's going on.

Safeco either ignores me, or tells me they're waiting for info from the Body shop. I've been to and contacted the body shop a number of times, who have assured me they have sent everything to Safeco. This is a high volume chain of shops, which has extensive experience with insurance claims so have a bit of credibility.
The claims rep for Safeco, Narsha, has consistently ignored my requests for information until I sent her a nasty text. She finally replied after that. She still says "I have did everything I can." Well, they're not doing much and I still don't have my car nor the reimbursement.
Don't buy Safeco.

Product: Safeco Insurance Car Insurance

Comment

ensordylan
February 24, 2023 • @ensordylan

What can I say? I have had SafeCo for several years. Always paid on time, and I’ve never once filed a claim. Recently my wife picked up a side job delivering pizza to help pay for groceries, gas, etc. We’re just a young couple in our 20s. Neither one of us knew we needed a special policy for my wife to deliver food a few days a week. My wife was involved in a minor accident, SafeCo showed us no understanding or amnesty. They wasted no time denying our claim. Great way to show appreciation to loyal customers. ?

Product: Safeco Insurance Car Insurance

Comment

kls7_69
February 23, 2023 • @kls7_69

Customer service doesn't even exist...Don't even attempt to reach a live human as it's not possible. So very frustrating. Hire some real LIVE PEOPLE to answer the phones. The website is useless but that is all the automated system tries to send you to. GIVE REAL LIVE PEOPLE JOBS, PLEASE!

Product: Safeco Insurance Home Insurance

Comment

zlee2023
February 20, 2023 • @zlee2023

They're entirely useless when you need them and will find any excuse to get out of their obligations. Save yourself the trouble and go with a different company. This is a company of thieves.

Product: Safeco Insurance Home Insurance

Comment

jcmono007
February 9, 2023 • @jcmono007

they will do everything not to pay you. My entire fence got blowed down by high wind. they just finding all kind of excuse not to pay my claim.

Product: Safeco Insurance Home Insurance

Comment

zlee2023
February 20, 2023 • @zlee2023

Same thing happened to me, they lie and steal.

Comment

Blaine White
February 7, 2023 • @blaine_o

They raised my home policy by almost 50% between the first and second year of coverage. Guess I'll go shopping again. I don't have any claims... good grief.

Product: Safeco Insurance Home Insurance

Comment

Ashleyvalentine1980
February 1, 2023 • @Ashleyvalentine1980

I would
Give
Them
A
Negative
10000.
They
Are
Commiting fraud and liars
We
All
Need
To
Report
Them
I have
A
Lawyer
Willing to
Represe
T ya

Product: Safeco Insurance Home Insurance

Comment

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Safeco Insurance Q&A(86 questions)

Is Safeco good at paying claims?

Upvotes

Leif Olson, Car Insurance Writer

Safeco is pretty good at paying claims. Safeco has an A rating from AM Best for its financial strength, which means it's well-positioned to pay claims, and it received a score of 865 out of 1,000 in J.D. Power's latest claims satisfaction study. The industry average is 873 out of 1,000.

How Safeco's Claims Process Compares to Competitors

Company	Claims Satisfaction Score
Safeco	865/1000
Farmers	882/1000
State Farm	882/1000
Geico	874/1000
Progressive	861/1000

Source: J.D. Power Claims Satisfaction Study, 2022

It takes about 30 days, on average, for an insurer to pay out a claim, but this may vary depending on the circumstances. To ensure that your claim is handled as quickly as possible, be responsive and detailed when answering any questions your insurance company might have. If your claim is taking too long, you can contact your insurer directly or go to your state's insurance regulator for help.

To learn more about the claims process, check out WalletHub's guide to car insurance claims.

What rating does Safeco insurance have?

Upvotes

WalletHub

Safeco is rated 2.9 out of 5 by WalletHub's editors, based on factors such as customer reviews and watchdog-group ratings. For example, Safeco has a rating of 1.25 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.

Safeco Insurance Ratings

WalletHub Editors: 2.9
A.M. Best: A
J.D. Power: 4.1
NAIC: 1.25
BBB: A+
Standard & Poor's: A
Moody's: A2
Average User Rating on WalletHub: 2.1/5

To learn more, check out WalletHub's complete Safeco car insurance review.

Are Safeco insurance rates competitive?

Upvotes

WalletHub

Yes, Safeco insurance rates are competitive for certain drivers, including teenagers, and college students. Safeco car insurance customers pay an average of $1,248 per year, which is more than the national average of $671 per year. Safeco's car insurance rates are based on your driving record and experience, along with factors like the type of car you drive, your ZIP code, your insurance history, and more. Your coverage and deductible choices also impact your final quote, as does your eligibility for discounts.

Safeco Car Insurance Rates vs. Popular Competitors

Company	Average Cost of Minimum Coverage
Safeco	$1,248 per year
Geico	$462 per year
State Farm	$718 per year
Progressive	$549 per year
Allstate	$781 per year

Note: Rates are an approximation based on a 45-year-old driver in California. Actual rates will vary. For more information, check out the methodology section of our Safeco car insurance review.

Other Factors That Make Safeco Insurance Competitive

Safeco offers 10 auto insurance discounts.
Safeco offers 16 different types of insurance.
Safeco customer service representatives are available 24/7.

To learn more, read WalletHub's complete review of Safeco.

Why is Safeco so cheap?

Upvotes

McKayla Girardin, Car Insurance Writer

Safeco is cheap for young drivers and even offers discounts specifically for those types of drivers, like discounts for teens who maintain good grades. Safeco is not one of the cheapest car insurance companies overall, though, and high-risk drivers may find cheaper rates elsewhere.

Average Rates for Safeco Car Insurance vs. Top Competitors

Company	Minimum Coverage	Full Coverage
Safeco	$84	$254
State Farm	$77	$218
Progressive	$54	$168

Note: Premiums are representative of a young drivers in CA; individual premiums will vary.

Safeco may not be one of the cheapest car insurance companies for most drivers, but it does offer a variety of discounts, like safety feature discounts and low mileage discounts. Plus, Safeco rewards customer loyalty with discounts for insuring more than one car and bundling multiple policies, such as home and auto.

Your final premium is based on a variety of factors, though, such as your driving record, insurance history, and more. Every insurance company determines their rates differently, so the best way to find a good deal is to compare quotes from multiple insurers and take advantage of every discount.

To learn more, check out WalletHub's review of Safeco and see Safeco's full profile.

How much does insurance go up after an accident with Safeco?

Upvotes

WalletHub

Safeco insurance rates go up by an average of 41% after an accident. Drivers who have Safeco accident forgiveness will not see their car insurance rates go up at all after their first accident in 5 years, however. Even if the accident can't be forgiven, it will only affect your insurance rate for 3-5 years, depending on your state.

The exact amount that premiums go up after an accident depends on a few factors, including who was at fault, how much damage was caused, and the policyholder's driving and claims history. In general, at-fault accidents or severe accidents that lead to expensive insurance claims increase rates more than minor or not-at-fault wrecks. Repeat offenders also see relatively large rate hikes.

To learn more, check out WalletHub's complete review of Safeco car insurance, as well as our guide to accident forgiveness.

Safeco Insurance Contact

What type of help do you need?

Visit Website

617-357-9500

175 Berkeley Street

Boston, MA 02116

Local Safeco Insurance agents:

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