Digital Federal Credit Union

they are garbage Fraud happens in my account and they found in my favor but the punishment me for being ripped off. and they took my debit card for life which means I have no access to my money. they are rude not helpfull at all. customer service sucks management sucks and Silvis don't know what she doing actually . or how to do the job she has. they should be shut down and p u t through more training I lost my storage because they would not give me access to my money then month later they tell me I can go into coop and get my money. I ask to close my account and they don't know how to do that. crazy. worst experience ever and I do mean ever

It takes a million hours and a crappy app to just pay my car payment. This is the most dysfunctional loan company to ever exist. I pay my car on or before it’s due date and they still don’t take out the money for an entire week, I have to watch my checking account like a hawk to prevent overdrawing my account. I am so tired of their system. I have had car payments for years and the second I pay it it’s taken out. I don’t want to be a DCU “Member” I don’t want their app or their weird savings account that comes with the car loan, I just want to pay my damn car and be done, every time the car payment is due it takes 50 minutes just to figure out how to pay it because they have so many rules and stipulations

Customer service sucks, they either put you on hold for half hour to get one piece of info or just forward to another dept to wait for another half hour. Im done with this Bank.

Joined DCU in December of 2021 for their High yield savings. cant beat %6 on the first $1000!! The new updated website is amazing, the old system was trash, so all the bad reviews are kind of invalid. DCU made it easier to navigate the site.

service is ok, took a lil time to connect to an agent but they were very helpful when I got connected.

Have not had any transactional errors. Iv been getting my interest from the HIGH YEILD SAVINGS and all my transfers work as they should. For people complaining about errors with bill pay, i have no personal experience.

What happened to DCU? They used to be a great credit union. Recently, I’ve had the misfortune of learning how far they have fallen. Their customer service reps are either surly, poorly trained, or indifferent. My poor wife has gotten the runaround regarding their bill payer system. They keeping drawing the wrong amount out of her account even though she set it up correctly.
DCU won’t take responsibility for THEIR errors!
They are a horrible organization!

I don’t have much to say but it a good bank my kids have the cars loan from there I like how the take care off my kids and also I will hopefully work with them in the near future and would get a mortgage from them some day

Very helpful and understanding of financial insecurity especially during the pandemic. the billing staff was always very kind and helped me navigate my payments

DCU has the worst customer service! I applied for a mortgage back in May and locked a good interest rate and got a conditional approval. DCU loans are contingent upon obtaining a membership. Application kept getting denied online for no reason. After multiple calls, I filed a paper application. There was no response from DCU side and my closing date was coming up. I asked them to expedite my request as it is tied to a loan. I had to follow up every single day spend hrs on the phone to know the status. They said all good on your end and you will have a number by end of day. 3 days before closing, loan officer started ghosting me..No response. No membership update. I had to make incessant calls to know what was happening and then they said membership was rejected with no reasoning. Loan office still not picking up the call. After few hrs, she picked the call and said we cannot honor your loan because your membership was denied. No effort on their end to make it work. They put me in a lot of mental and financial stress before closing. No regret on their end. They just stick to the script we don't know why it was denied. How on earth I can have an approved loan but get denied for a stupid membership!? Their loan and accounts department don't talk to each other and nobody puts an effort to do the right thing for the customer. Everything is done via phone and all you get are false promises from them. Stay away from DCU and go with a different lender even if they charge 0.5% higher.

Please avoid DCU. I experienced a scam just to increase their memberships and get my direct deposit. I was offered 6.49% interest rate on a personal loan contingent on the fact that I apply for the membership. This is was offered on June 24th 2022 (Friday). The person who offered me a loan told me that it's a weekend (around evening) and understandably the membership is not expected rightaway and he also indicated that. I applied for the membership the immediate Monday (June 27th); which was the best possible route I took. However they always kept my membership "Under Review" status. I called the DCU customer service after a week and was told that she had expediated my process. After a week, the membership application was still under review. I called again. This time a gentleman (nice guy but not helpful at all) responded to my call and told me that he is going to expediate my membership application. He did expediate and approved my membership. However once the membership got approved, i was told it's been a few weeks and interest rate increased to 7.99%. Of course! It's been more than two weeks because that is the time you guys took to approve my membership. I explained the situation, no help. Now, they made another counter offer: 6.99% but i have to open direct deposit account (still higher interest rate and on top it, one more demand). I don't like to be scammed so openly as if i am the dumbest person in the world. Hence i asked them to cancel everything.

In summary this is how the scam process works: Here is the sweet deal but you have to do so and so. Once you do so and so, the sweet deal changes and isn't sweet anymore. I wish i could give 0 star or negative stars to these scammers.

Great credit Union with high interest saving and credit rebuilding products for everyone. Great customer service as well. Recommended to everyone!