Digital Federal Credit Union is a Federal Credit Union with 18 branches, assets of $4,395,790,049 that is headquartered in Marlborough, MA. Digital Federal Credit Union, better known as DCU, is a not-for-profit financial cooperative owned by and operated for our members. DCU was chartered in October of 1979. Since then, DCU has been chosen... show more
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Digital Federal Credit Union Reviews
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Digital Federal Credit Union
5 Star Rating
As with most credit unions, the rates are low and fair. I have been a member for more than 35 years and have enjoyed the benefits of their service
$25,000 was stolen from my client's account and DFCU wouldn't give the money back. They wouldn't even communicate with their own customer as to the details of how $25,000 was wired out of their account to a crypto trading account. They required the customer get a subpoena for the information on where their money went. DO NOT put your money in their bank unless you want HORRIBLE customer service and the potential for them to give your money away! (no the FDIC does not cover this either)
Abhorrent experience Sometimes the phones are down and give a busy signal. I can't change my PIN unless I have it mailed to me which takes 7-10 business days to arrive. Customer service isn't able to help resolve ANYTHING. My money has been sitting in the account for 2 months and I haven't been able to touch it once. The only reason I'm not homeless is because my family has been able to help me out in the interim.
Do not use DCU, you're better off cashing your check at Walmart and stuffing your money under your mattress. At least then, you can use it.
This credit union is the worst. They will not remove a late payment that happened during Covid. I have written to them several times, (you can't get through by telephone). I pleaded my case and they don't respond. When they do, its a "canned" answer. Also, its the same answer. So, no matter how many times (3) you send them the question, their response is the same. DO NOT USE THEM.
Product: Digital Federal Credit Union Personal Loans
Digital Federal Credit Union
Rajesh Cheruku @FDCBA12345
1 Star Rating
Horrible service. The limit from external bank or to external bank is $500 .Very cheap. The customer service forces to use their wire transfer with $15 for every wire.
They are holding my money and won't release it. Even though I offered to show proof that we are who we say we are. They won't take my savings money to pay my husband's car loan. So, on top of them holding my $460.00 they won't make the car payment. telling me to use the funds from another account. We don't have that much money in another account. If the payment isn't done, I will be charging a late fee and report to the credit bureau. They have been holding our money for over 3 weeks. They told us 2 and now the story changed. They don't want to accept paperwork to show proof that it is us. They won't release my funds. I don't want this reported on my husband credit. They are stealing our money. they gave us false information.
Been a member of dcu since 07. My how the mighty have fallen. Used to do all my banking with them, moved away slowly as their service deteriorated. I decided to refinance an electric car with them. During the same time I purchased 3 other cars for my business. 0 Issues with title / insurance with any of the other purchases. Constant hassle and pain with DCU. CS departments sound like they want to be there as much as I want to call them for the 1000th time trying to resolve things. This will be the last transaction I have with them.
Yes, Digital Federal Credit Union offers credit-builder loans. Digital Federal Credit Union has credit-builder loans of $500 - $3,000 with an APR of 5% and repayment periods of 12 - 24 months. To apply for a credit-builder loan from Digital Federal Credit Union, you need to be a member of Digital Federal Credit Union, be 18 or older, and have a Social Security number.
With a credit-builder loan, Digital Federal Credit Union puts a sum of money into an interest-bearing account for the “borrower.” That person then pays the lender in monthly installments, plus interest, and receives the money in the savings account at the end of the loan term.
Digital Federal Credit Union also offers other options to improve your credit if you think a credit-builder loan isn't right for you, like credit cards or personal loans.