FirstBank

We liked that we were called within 10 minutes of applying via Costco and their low interest rate. Almost all documents could be uploaded on-line, except at closing. We have excellent credit, and all of our documents were uploaded the first day. Over the next three months, we had to unfreeze our credit 6 times (three agencies, two applicants, twice) in case we " incurred other debt". We had to upload 4 additional documents saying that we had no interest in our previous homes over 20 years ago, and a non-existent address on our street. Their appraiser showed up over an hour late, and gave us the worst appraisal we have had in 20 years, forcing us to pay private mortgage insurance to just pay our current loan off, with no cash out. We had to have a conference call with our mortgage company on a Friday night holiday weekend to get a pay off balance, and they still didn't set a closing date. When they finally set the date, the closing agent and we both wanted to close before rush hour traffic, but they could not get the documents to him. At closing, we were surprised to be informed that we were responsible for our village taxes, which we had requested to be escrowed. We emailed our original agent, who told us they were escrowed. We called our village and township 4 times around the due dates to make sure our taxes were paid. Six months later, we got a letter that our payment was "short", because the village taxes had not been escrowed. We dealt with 4 different people: the intake agent, someone working from home who left unintelligible messages requesting additional documents, someone who set up the closing, and another person who wanted to hear how great the process was. Not.

Best bank I've ever banked at. I've had a US Bank account, PayPal, and some other local bank accounts here in Colorado, and this one amazed me! Amazing customer service, they're always happy to assist you with any problem and it's a simplistic bank that works great. All I can say is that I'm very happy with this bank and I highly recommend it!

Nothing worse than their online banking and BillPay applications. The general online banking pages are cumbersome and some of the functions, if you can find them, do not all work on major browsers.
FirstBank subcontracts its online BillPay functions to a third party (not First Bank - this third party group handles many banking institutions besides FB). Compared to other banking institutions I use, their particular application is redundant and poorly implemented. And forget about customer support - aside for terrible wait times, they have difficulty communicating the difference between what they (the third party concern) versus the banking institution do.
I pulled 5 accounts from First Bank during its last transition because of their poor performance. I'm getting ready to pull the last of the accounts.
Go elsewhere.

I received a Secure bank card in May of 2020. I plunked down $1500.00 as a deposit. I wanted to rebuild my credit as my wife had a medical catastrophe. Everything was going fine until this past payment. I am close to my credit limit so I paid the bill on a Thursday with my debit card on line, The money cleared my bank yesterday. Called the bank and my balance is $1100,00 with $400.00 available. I went to pay $51.00 for a hotel deposit 400 miles from home and my card was denied. The room was paid for by my debit card. I called 1St Bank and they put a 10 business day hold on my payment. I paid electronically with my debit cart and it cleared. Management said that this is standard practice and my next payment could also have a 10 day hold on it. And many after. This is a secured card, you have my money already in your bank for 8 months. I have not been late, nor have I gone over my $1500.00 limit. So I will pay it off and close it out. Beware, do not use this bank.

Terrible customer service. They are just pretending they know what they are doing.. Nonsense. They do not want customers. They are making their money some other way. Investments, govt? Don’t know

Honestly, this bank finds EVERY chance they can to charge overdraft fees! I overdrew by .06 cents and they just charged me $34...SO PATHETIC!!!! This is during a pandemic when things are already hard and then on top of that, it is Christmas too!!! Don't bank here!

The terms of the card, the customer service and everything about this service are so poorly managed, incompetent and aggravating to deal with. There are many many other cards that can meet your needs. DO NOT get this card.

This is the worst bank ever. I have my house loan with them and I do not have any support. You call customer service and they never transfer you to the correct department. You leave messages and write emails and nobody answers. You go to the branch and they do not help you at all either. This bank is just worthless.