FirstBank

This is the worst bank ever. I am closing my account ASAP. I filed a dispute on Groupon in which services were not rendered. So 1st bak gave a provisional credit then turned around and took it back. Again services were not rendered so I do not know how this bank or Groupon remain in business. I am done with 1st bank and you should be too. They are theives and also help other companies with their thievery!!! Please dear folks get out while you can without issues !!!

Uno de los peores Banco de Puerto Rico
Cerré mi cuenta y no quiero ninguno de sus servicios . Trate de recuperar mi últimos 4 de mi debit card primero
Llame y me lo dieron y luego necesitaba la expiration date y no me me dieron la información
Esto sin ath móvil
Pues ellos se negaron a darme la información.

I’ve had a checking and/or savings account with FirstBank since I was 14. Over 15 years using this bank and they’ve been good for the most part. But I have to say, the fact that it’s 2023 and it takes 2+ weeks to receive a new debit card in the mail is absolutely absurd and making me consider taking my business elsewhere.

Injustice with overdraft fees. It's a money maker with no human understanding of customers challenges- all they care about is taking the next dollar.

On 3rd Nov. I made a deposit inside. Maelin was the teller who served me and she is the most pleasant person and very helpful with all the questions I had! You are honored to have her! Thank you so much.

FirstBank used to be a GREAT place to bank. Now they want to completely control YOUR money and tell you how you can spend it and to whom you can send it. You can't just transfer money as you wish, but rather now you have to physically talk with someone at the bank and convince them that you know the person and that you know what you are doing. When I told them I would be looking for a new bank because of these controlling tactics, their response was...."Okay - here are the steps you will need to use to close your account". Wouldn't recommend them to anyone!!!

Worst mortgage refinance experience ever! They even took our escrow money at closing and then neglected to pay our home insurance.

My husband and I recently refinanced and we received a check from an escrow balance, but the new loan still has a large escrow balance, so I called to figure out who was responsible for paying taxes and was told I was not listed on the new loan, so I was logging into the old account to give the loan number and was forwarded to the survey. I tried calling back and after being asked for loan number, phone number to spell my name and the entire address then I was told she could not talk to me. I explained that I knew that regarding the new loan, but all of a sudden she couldn’t hear me and I had to hang up. Called back a third time and was out on hold without even being spoken to. My question pertains to the old loan and I am listed on that loan not sure I’m why I’m be in f treated like I’m a scammer calling in about something that has nothing to do with me and given the run around.