FirstBank

Don't understand, this is the worst bank I have ever dealt with!!!!! Bad customer service, rude, not good!!! Go to another bank!!!!Horrible.

I've been banking with First Bank Colorado for over a decade and my father as well. It is shameful that they seem to be targeting the average Joe with their unethical over-drafting policies more so now that there is a pandemic. I can see why this company was sued in 2018. “There is no justification for these practices, other than to maximize First Bank’s [overdraft] Fee revenue,” the lawsuit reads. Now that there is a pandemic they have only doubled there efforts to produce revenue from overdraft fees. Someone at First Bank can explain. How one automatic bill pay(which is recommended by the bank) can take my account to -$39 dollars and then 3 days letter when I check the account it has grown to -$210? I can see that you held on to my previous charges and when that bill hit like it does every month you stacked overdraft fees on all of them. So why are your analytics warning you and not me that my account is about to overdraft?? Why are you holding onto my charges longer then necessary when you know an automatic bill is going to hit? People if you are looking for an honest bank, I highly suggest looking elsewhere. But I am just a combat veteran who has given this company close to $1000 dollars in overdraft fees since the covid-19 pandemic started. Personally, I'll be taking my business to a bank that is worth something after they take HALF of my unemployment money this month. First Bank.. you guys suck!

WORST. COMPANY. EVER! First of all, I've had this credit card for about 3 or 4 mo. and for ALL those months I haven't been able to LOG IN TO PAY MY BILL! My ID and password NEVER WORKED. To make matters WORSE, you can't EVEN GET THEM ON THE LINE!. Every time I've tried it says "Wait time may be 10 minutes. Sure thing but THAT WAS A HALF HOUR AGO! I've called numerous times, same thing. I also find it odd that they have NO OTHER WAY TO CONTACT THEM! No email contact! REALLY? I GUESS THEY JUST DON'T WANT TO GET PAID! So guess what? I called the fraud line and they ANSWERED IMMEDIATELY. The customer servoce giy took my problem seriously, said he would close out the account, issue me a new card and mentioned that the problem was on their end and they would call me back that night. No call. Two days later, someone calls amd leaves a message but once again, calling them back is a joke. They do NOT ANSWER their lines, neitger are they holding you a place in line! I'm NOT, (let's make this perfectly clear) I WILL NOT lose MY AWESOME credit score just because some BS fly-by-night company can't get their s**t together! Another "let's blame it on the Covid story" So guess where I'm headed now? To the BBB of course. I'm SO done!