Lake Michigan Credit Union

Everything is just exceptional. Love this bank, still banking with them to this day. Love LMCU. Wish I could put 6 stars, take that Erin not negative.

Try to make a legitimate wire transfer, they flagged it as fraud. They've put a fraud alert on my account. I've made these in the past, and every time they flag it as fraud. I don't mind being questioned because there's a lot of fraud out there, but these are legitimate wire transfers. I've been with them for over 25 years and have never had such terrible service. The tellers were very helpful, but the fraud department thinks every transfer is fraud. It's as if they don't trust my judgment with my own money. They almost act like it's coming out of their pocket, not mine. Very disappointed in their service.

Ashley K. ROCKS! Finished my personal loan today in record time with a very good interest rate and the terms I asked for. All done in just a few hours from beginning to end. Super efficient and friendly! Thank you!

I had a great experience with Keadra Hutchins; she was very helpful, and I was able to understand everything she was explaining. Definitely one of the best employees of this branch. ❤️

Avoid Lake Michigan Credit Union at All Costs – Terrible Experience with Construction to Permanent Loan

I would never recommend working with Lake Michigan Credit Union. Things started off smoothly when I began the construction loan process, but once the loan was approved, everything went downhill.

Jim, the loan originator, became impossible to get clear answers from. Every time I asked for details about my mortgage payments, he would just send over generic spreadsheets instead of giving me concrete numbers. I was supposed to close and convert to a conventional 30-year mortgage. At closing, they failed to collect the correct amount of prepaid interest—they only collected enough for about 3–4 weeks.

Then, to my surprise, I received an email weeks after closing asking for $4,000 in interest that should've been accounted for from the start. I was told I had to make that payment plus my regular mortgage payment within 30 days—even though I was supposed to skip the first month of payments. I closed on March 7th, and my first mortgage payment isn't due until May 1st. So why am I being hit with thousands in unexpected charges weeks after moving in?

When I reached out for help, Erin (the loan closer) said there was nothing she could do. Then I spoke to her manager (also named Erin), who just gave me excuses and the runaround. I asked them to start the mortgage earlier if they needed the money so badly—they said no, it couldn't be done. Meanwhile, they still want $4,000 for 45 days of interest when they should have only charged for 7 days.

This is not my first loan—far from it—and I've never seen anything like this. No explanation, no accountability, no help. Just stress and financial scrambling after closing. I'm already in the process of refinancing because I refuse to stay with a company that can't properly manage a loan.

If I could give negative stars, I would. Avoid Lake Michigan Credit Union at all costs.

I am also filing a complaint with the Better Business Bureau.

45-year member, moving money to another CU. They say they match CD rates but won't do it for me or family members. They have countered with lower rates on six occasions now.
Now I'm being charged a 1% late fee on property taxes because their bill pay took 20 days to get the check to the township. Won't refund the fee, just told me not to use it for important bills like taxes.
They used to pay 5% on Max Checking, lowered to 4%, and now 3%, because interest rates dropped. Well, they went back up, but they refuse to increase. Getting 5% and 6% at two local CUs up to $20,000.
Used to be a leader when they were GR Teachers CU. No more!

I must emphasize the importance of avoiding this credit union for any loan-related needs. Our experience has been consistently problematic, with their loan services failing to meet our expectations. Despite our diligence in meeting all requirements, their ineptitude has caused significant inconvenience. As a result, I am currently arranging a meeting with my personal bank to facilitate a loan transfer, thereby ending our relationship with this institution.

LMCU has been a great financial service for my wife and me. Our mortgage and auto loans have always been through LMCU. It's a great place to meet all your banking needs.

Our experience with LMCU in the loan process was miserable. Initially told that it would take less than 30 days to take out a mortgage loan for less than 15% of the value of our home, with a credit score over 800, it took almost two months. After we provided the requested documentation, there would be a request for more. Given the relatively nominal amount of the loan and our substantial assets, even the loan officer advised that the excessive number of document requests and the intrusion were unmerited. At the same time, our daughter and son-in-law were seeking to purchase a new home, and were prepared to pay more than 80% of the purchase price. Once again, there were excessive demands for documentation that went on for two months, only to find out that LMCU would not commit to approving their nominal loan just a couple of days before the closing date. The more than 80% of the purchase price had been deposited with the Seller and Title Company, but LMCU would not commit to approving the loan - forcing us, at the last minute, to self-finance the remainder of the purchase price. We wasted two months and several hundred dollars attempting to arrange a loan through LMCU.

Honestly, I do not recommend this company. I've never encountered a company that won't let you pay your bill easily. You have to jump through hoops just to get someone to accept your payment. And then they want to charge you a fee just to take your money. I have spent two days trying to make a car payment without success. I even went to the branch, but they only accept cash. I don't walk around with $500 on me. It's just something I've never dealt with when trying to give someone money.

Terrible customer service; you have to jump through hoops, and even though they say they did something, it never gets done. Horrible place.

Tried to transfer five thousand dollars from my checking at LMCU to SoFi. Without warning, they cancelled the transfer because they "couldn't reach me in time." Guess I will keep the money at LMCU, because that's the only place you can have your money at.

Our mortgage with LMCU has been a disappointment from the beginning—we wanted to use a local business. My wife and I both have accounts at LMCU, but the mortgage payment has always been from mine. When LMCU upgraded their online banking, access to the mortgage was switched from my account. Both of us would have to take time off from work to talk to someone in person to fix the problem, or submit our account numbers through email—we declined. LMCU just updated their system again and this time, LMCU switched the default account for payments to an account at another bank entirely. I attempted to make two payments against the principal, so now I'll have to contest the bank fees as well.

LMCU messed up my account and other peoples accounts. This is very unprofessional. I am currently not able to use my LMCU card because of the situation. It's been 3 days, and I still cannot use my card.

The employees need to learn how to correctly fill out a personal loan for a customer. My credit score dropped due to their inefficiency so I changed banks and closed the account.