MidFirst Bank

If I could give it negative stars I would. Deposited a payroll check with them for the first time and they are holding funds for 1 week because the check is out of state and I’m a newer customer. Fraud department won’t help.

I worked with Midfirst for a bit over 13 years. My trust, which I had had since an early age was transferred to them, and it was grossly mismanaged. They lost me about $130,000 in investments. They say that they inherited this situation from the previous wealth management group. Yet, my investments rested with them for approximately the past 3 years, during which time I would have expected them to have contacted me to navigate these losses in the slightest. I wish I could say differently but after nearly 3 years of sole management and 13 years of general management (with another wealth management group), I would not recommend this bank in the slightest.

After 18 Years I'm done. Every time I try to get an issue resolved I get ignored or blown off. If you're not a major business you don't matter. The last 3 years I've been stationed out of state and it only got worse. I've been a Midfirst Bank customer since I was 15 and I'm never going back. They do not care about you, and if you're in the military you matter even less. Literally the most difficult bank I've had to deal with. Second worst, IBC is the worst. DO NOT use midfirst, use literally anyone else. I'm definitely going to warn all my guys stationed here to stay away.

midfirst Bank, has been there for every step of my financial life. I began using them at 14, when I created a checking and savings account to deposit checks from lawn mowing jobs. They have made a substantial impact on my life, I will list three top qualities for how they have done this. The first being presentation, at every

The insurance services department where one checks for payments made on insurance policies is absolutely incompetent. They have no interest in resolving issues. They say they will work on an issue and call you back by end of the business day. This never happens. Information provided in response to questions is incomplete at best, inaccurate, and often outright incorrect (feels deliberate). The telephone representatives are rude, do not listen to questions asked or replies given to their own inquiries. Bottom line: get your mortgage ANYWHERE else.

Horrific. Abusive practices included lying at the management levels, denying access to multiple accounts with cash available, active and ongoing senior verbal, emotional, financial and psychological abuse. This bank is headed for CFPB and Treasury scrutiny. This bank must be formally sanctioned for current practices in Arizona market and stripped of banking priveleges if not corrected. As far as the JD Power surveys, I've tried 3x to fill mine in and it each time my comments are erased. Not mobile friendly. We had multiple checking and savings accounts there and tried multiple times to invest through them. Always used wrong addresses and phone numbers to contact us despite close contacts with management at our branch at and investment branch.

If you want to waste your time - go here. I opened both a business and personal account here and no part of it has been easy. The opening process took a week and after signing 3 forms and going into the bank twice, I still can't link my business and personal account to transfer money between them. I believe the worst thing is that I have to start over every time I talk with someone - there aren't personal bankers that open your account and then make sure you're set up.

I'm not having the issue of not being able to send through Zelle or sign up for paper statements. You have to CALL IN. The technology of their site is archaic. I'm so sorry I transferred from Wells Fargo.

I originally wanted to support a smaller bank, but I'm so sorry I did. I'll be closing this account and moving back to Wells Fargo. Don't go here.

MidFirst Bank might by the worst bank out there to work with for a car loan. Do not. I repeat, DO NOT work with them for getting a car loan. My wife and I have now spent the last 3 days trying to get our payoff released, since we are trying to sell her car. After multiple calls to MidFirst Banks Call Center (who all representatives seem to be trained different, passing along different mis-information EVERY time you call them, altering which direction you have to go to get your payoff released.), and multiple 3-way calls with the Car Dealership, myself, and a MidFirst Bank branch Manager, they STILL will not release the payoff. Who knew that a 5 minute process, could turn into a 3+ day headache controlled by undetermined MidFirst Bank representatives? MidFirst Bank you took the trophy on this one.

MidFirst Bank is not my main bank as I used another major bank for almost 35 years now. My experience with the Manager Joe and personal banker Gavin Ashley at their Thunderbird branch is more than just business - they are personable, helpful, professional and they go the extra mile to assist and make you comfortable to transact business. Thank you both for making personal banking a breeze.