MidFirst Bank occupies a rare position within the banking industry. They are one of the largest privately owned banks in the United States and this combination of size and private ownership provides their customers with a special brand of banking. MidFirst Bank competes effectively with larger banks in terms of products and services but... show more
MidFirst Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/20/2023.
4.1
350 reviews
from WalletHub and across the web
350 reviews from WalletHub and across the web
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MidFirst Bank
jla1972rc @jla1972rc
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1 Star Rating
If I could give it negative stars I would. Deposited a payroll check with them for the first time and they are holding funds for 1 week because the check is out of state and I’m a newer customer. Fraud department won’t help.
I worked with Midfirst for a bit over 13 years. My trust, which I had had since an early age was transferred to them, and it was grossly mismanaged. They lost me about $130,000 in investments. They say that they inherited this situation from the previous wealth management group. Yet, my investments rested with them for approximately the past 3 years, during which time I would have expected them to have contacted me to navigate these losses in the slightest. I wish I could say differently but after nearly 3 years of sole management and 13 years of general management (with another wealth management group), I would not recommend this bank in the slightest.
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Product: MidFirst Bank Business Services
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MidFirst Bank
Walker Milligan @Armyof8
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1 Star Rating
After 18 Years I'm done. Every time I try to get an issue resolved I get ignored or blown off. If you're not a major business you don't matter. The last 3 years I've been stationed out of state and it only got worse. I've been a Midfirst Bank customer since I was 15 and I'm never going back. They do not care about you, and if you're in the military you matter even less. Literally the most difficult bank I've had to deal with. Second worst, IBC is the worst. DO NOT use midfirst, use literally anyone else. I'm definitely going to warn all my guys stationed here to stay away.
midfirst Bank, has been there for every step of my financial life. I began using them at 14, when I created a checking and savings account to deposit checks from lawn mowing jobs. They have made a substantial impact on my life, I will list three top qualities for how they have done this. The first being presentation, at every
The insurance services department where one checks for payments made on insurance policies is absolutely incompetent. They have no interest in resolving issues. They say they will work on an issue and call you back by end of the business day. This never happens. Information provided in response to questions is incomplete at best, inaccurate, and often outright incorrect (feels deliberate). The telephone representatives are rude, do not listen to questions asked or replies given to their own inquiries. Bottom line: get your mortgage ANYWHERE else.
Horrific. Abusive practices included lying at the management levels, denying access to multiple accounts with cash available, active and ongoing senior verbal, emotional, financial and psychological abuse. This bank is headed for CFPB and Treasury scrutiny. This bank must be formally sanctioned for current practices in Arizona market and stripped of banking priveleges if not corrected. As far as the JD Power surveys, I've tried 3x to fill mine in and it each time my comments are erased. Not mobile friendly. We had multiple checking and savings accounts there and tried multiple times to invest through them. Always used wrong addresses and phone numbers to contact us despite close contacts with management at our branch at and investment branch.
If you want to waste your time - go here. I opened both a business and personal account here and no part of it has been easy. The opening process took a week and after signing 3 forms and going into the bank twice, I still can't link my business and personal account to transfer money between them. I believe the worst thing is that I have to start over every time I talk with someone - there aren't personal bankers that open your account and then make sure you're set up.
I'm not having the issue of not being able to send through Zelle or sign up for paper statements. You have to CALL IN. The technology of their site is archaic. I'm so sorry I transferred from Wells Fargo.
I originally wanted to support a smaller bank, but I'm so sorry I did. I'll be closing this account and moving back to Wells Fargo. Don't go here.
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Product: MidFirst Bank Business Services
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MidFirst Bank
brodymasterson @brodymasterson
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1 Star Rating
MidFirst Bank might by the worst bank out there to work with for a car loan. Do not. I repeat, DO NOT work with them for getting a car loan. My wife and I have now spent the last 3 days trying to get our payoff released, since we are trying to sell her car. After multiple calls to MidFirst Banks Call Center (who all representatives seem to be trained different, passing along different mis-information EVERY time you call them, altering which direction you have to go to get your payoff released.), and multiple 3-way calls with the Car Dealership, myself, and a MidFirst Bank branch Manager, they STILL will not release the payoff. Who knew that a 5 minute process, could turn into a 3+ day headache controlled by undetermined MidFirst Bank representatives? MidFirst Bank you took the trophy on this one.
MidFirst Bank is not my main bank as I used another major bank for almost 35 years now. My experience with the Manager Joe and personal banker Gavin Ashley at their Thunderbird branch is more than just business - they are personable, helpful, professional and they go the extra mile to assist and make you comfortable to transact business. Thank you both for making personal banking a breeze.
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MidFirst Bank
ryanboyd2 @ryanboyd2
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1 Star Rating
Wish I could go lower than one star as I don't feel that this bank deserves even that. where to start, how about the MidFirst app which is impossible to navigate and is just overall terrible the Face ID feature doesn't work along with many other things. next, when you switch to midfirst you are going to have to fill up your gas tank before you leave your house as there is only one MidFirst within a 100 mile radius. everything about this bank is slow their app and depositing cash into an ATM with other banks is instant with MidFirst it's 5 business. Overall this bank is horrible and can't wait to switch back to BofA. if you are considering using this bank please take this review as a caution and save yourself a lot of time as you will be on the phone with customer service at least once a month.
You can sign up for overdraft privilege with a MidFirst Bank checking account by visiting your local branch, calling 888.643.3477 or logging in to online banking.
If you want to set up overdraft protect, you will need to either go to the bank or call them. That cannot be done online.