MidFirst Bank

midfirst Bank, has been there for every step of my financial life. I began using them at 14, when I created a checking and savings account to deposit checks from lawn mowing jobs. They have made a substantial impact on my life, I will list three top qualities for how they have done this. The first being presentation, at every

The insurance services department where one checks for payments made on insurance policies is absolutely incompetent. They have no interest in resolving issues. They say they will work on an issue and call you back by end of the business day. This never happens. Information provided in response to questions is incomplete at best, inaccurate, and often outright incorrect (feels deliberate). The telephone representatives are rude, do not listen to questions asked or replies given to their own inquiries. Bottom line: get your mortgage ANYWHERE else.

Horrific. Abusive practices included lying at the management levels, denying access to multiple accounts with cash available, active and ongoing senior verbal, emotional, financial and psychological abuse. This bank is headed for CFPB and Treasury scrutiny. This bank must be formally sanctioned for current practices in Arizona market and stripped of banking priveleges if not corrected. As far as the JD Power surveys, I've tried 3x to fill mine in and it each time my comments are erased. Not mobile friendly. We had multiple checking and savings accounts there and tried multiple times to invest through them. Always used wrong addresses and phone numbers to contact us despite close contacts with management at our branch at and investment branch.

If you want to waste your time - go here. I opened both a business and personal account here and no part of it has been easy. The opening process took a week and after signing 3 forms and going into the bank twice, I still can't link my business and personal account to transfer money between them. I believe the worst thing is that I have to start over every time I talk with someone - there aren't personal bankers that open your account and then make sure you're set up.

I'm not having the issue of not being able to send through Zelle or sign up for paper statements. You have to CALL IN. The technology of their site is archaic. I'm so sorry I transferred from Wells Fargo.

I originally wanted to support a smaller bank, but I'm so sorry I did. I'll be closing this account and moving back to Wells Fargo. Don't go here.

MidFirst Bank might by the worst bank out there to work with for a car loan. Do not. I repeat, DO NOT work with them for getting a car loan. My wife and I have now spent the last 3 days trying to get our payoff released, since we are trying to sell her car. After multiple calls to MidFirst Banks Call Center (who all representatives seem to be trained different, passing along different mis-information EVERY time you call them, altering which direction you have to go to get your payoff released.), and multiple 3-way calls with the Car Dealership, myself, and a MidFirst Bank branch Manager, they STILL will not release the payoff. Who knew that a 5 minute process, could turn into a 3+ day headache controlled by undetermined MidFirst Bank representatives? MidFirst Bank you took the trophy on this one.

MidFirst Bank is not my main bank as I used another major bank for almost 35 years now. My experience with the Manager Joe and personal banker Gavin Ashley at their Thunderbird branch is more than just business - they are personable, helpful, professional and they go the extra mile to assist and make you comfortable to transact business. Thank you both for making personal banking a breeze.

They will find anyway possible to put a hold on your account. I deposited a check that was under $100 and they wouldn’t let the fund be available and they wouldn’t let me cash it with them. They also didn’t make my funds available for days after doing a CASH mobile deposit.

Whatever you do, if you’re a millennial, and use a cell phone to manage your banking primarily. DONT open a MidFirst account. Their mobile app is subpar, even after several attempts to fix the kinks via updates and app releases. MidFirst app is slow, FaceID does NOT work, there is not a way to reset psw without CALLING cust service, and it doesn’t meet the criteria my other 6 bank accounts and technology do. Called customer service and they tried to tell me my technology was not up-to-date, mind you I have an iPhone 12pro. Then they made another excuse and said that they “Cannot guarantee FaceID will function on all devices.” Very broad statement to cover their behinds.

I was told I cannot open a secured credit card without first being an existing member for 6 months. No explanation as to the reasoning. I want to rebuild my credit, not give you use of my money at a fraction of what you will charge me over a 6 month period of time. Ridiculous.