South State Bank
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5 Star Rating
Verified CustomerWe were referred to South State Bank because they finance mobile homes. Our experience has been great because we did everything online.
Product: South State Bank Mortgages
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South State Bank
From everyday interactions to your most important moments, South State Bank is here for what matters to you. It offers the right combination of high-touch, personalized service and high-tech capabilities and enables each customer to bank on his or her terms. Whether at one of its many locations and ATMs throughout the Carolinas, Georgia,... show more
South State Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/17/2023.
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473 reviews from WalletHub and across the web
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South State Bank
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1 Star Rating
In January my property tax dropped by 3000.00 I got a letter from southstate increasing my escrow withholdings. I sent them a copy of my property tax bill and requested an analysis be done. this was in March of last year. I was told by Southstate bank that an analysis would be done within a few weeks. I sent them all of the paper work. Nothing happened. Again i repeated the process in July again nothing was done. I called this morning and asked again they said analysis will be done in January I requested what date. Person had no idea. I asked when the last assessment was . The answer was in January. I asked if I could get interest back on the 8000.00 excess in property tax and the answer was no. So It seems to me that Southstate bank ignored me for a year so they can use my money as there own for free. My taxes were paid in November 4 2022 for $2414.00. What I am upset about is being lied to by the bank. Southstate bank employees lie and are cheating me. I will be moving my accounts away from your bank.
Product: South State Bank Mortgages
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We would appreciate the try and resolve this escrow issue. If you'd like to have a banker call you directly, please email [email protected]
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South State Bank
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1 Star Rating
It takes over 45 Minutes to get through this bank. Bad customer service. I have been banking at this location for over 20 years. Ever since Southstate bought it the service has gon way downhill.
Product: South State Bank Savings
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We apologize for any inconvenience. We appreciate you bringing this to our attention.
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South State Bank
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1 Star Rating
My debit card gets locked down for no reason numerous times and last time it took FIVE phone calls and TWO days to get it fixed. In the meantime I couldn't access MY MONEY.
Product: South State Bank Checking
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Hello, Keith! We would appreciate the opportunity to learn more about your debit card usage and answer any account questions. If you'd like to have a banker call you directly, please email [email protected]
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@SouthStateBank1 Hello I would appreciate the opportunity to know how and why my account is somehow -$5,078 ???
That is NEGATIVE FIVE-THOUSAND & SEVENTY-EIGHT DOLLARS. How is that even conceivable??
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@jgh11271987 Apologies for the delay in seeing your comment. If you'd like to have a banker call you directly, please email [email protected]
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South State Bank
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1 Star Rating
In aandxToday I have made my decision to leave southstate bank for good. After my VA direct deposit of 3332.00 on September 1 ,2022 I was left with only 80.00 in my account. I have three transactions that use my checking account each month and are automatically in August I was a little overdrawn. 1521.00 was deducted from September's check from being overdrawn in row. August i5 . The amount for September also l am stuck in a cycle that I will never be able to get out of. Then at a branch close to me. There was no limit to the dollar amount of the transactions . Should have been returned. He told me I would have to pay bills this way I said I can't pay with my debit card and the card would be declined. He said I could pay with cash with my social security check coming in i tomorrow, would not cover the 910 for rent. Also said if no transactions come into the bank I 0 pay my rent but be 90.00 in the negative. How can I pay bills with a negative balance. I can't. By saying that he is enabling this unending cycle more overdraft charges. Does not make any logical sense at all. I sent a secure message to customer service through the mobile app. If no help I may have to get help using go fund me p th3m or ask for help like the homeless. I have heart failure and don't need to be worried or stressed my heart rate will go up. Plus I had a heart failure pacemaker put in May 20 2 years ago I can't worry all month. People are not going to wait till October. The man at the bank said they care and I said if you really care about your customers do something or find a way to help them . Panhandle or go fund me My only options left. My friend I pay rent to told me there is a lady from the church she goes to but works at a branch that there a lot of customers leaving south state bank. Should have changed banks months ago
Product: South State Bank Business Services
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Thank you for reaching out. We would appreciate the opportunity to try and resolve this and assist with your account. Please email [email protected] with your preferred contact information so we can connect you with a banker directly.
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South State Bank
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2 Star Rating
I was solicited with a pre-approved offer for a HELOC. My credit score is mid 700's and my earnings have been over 50K for the last 10 years. In fact my 2021 income was 75K. I was told that income would not be requested to be approved. I have been in my home for 19 years and my equity is close to 300K. I wanted 50K to do improvements (roof, siding and driveway). After they started the process (which I was told would only take a couple weeks) I started getting requests for income. I am self employed with my own LLC. Now all of the sudden I'm not able to make my payments (never been late on a single payment of any kind)? My house payment is only $980 per month. DO NOT DO BUSINESS WITH LIARS. TAKE YOUR BUSINESS TO ANOTHER BANK.
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We appreciate this update on your HELOC, Michael. We understand this can be frustrating. If you'd like to speak to a banker about next steps, please email [email protected] with your preferred contact information.
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South State Bank
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1 Star Rating
I became irritable at the teller who was cross-examining my use of funds I was withdrawing from my account. Consequently, I demanded my money and card back and ended the transaction abruptly and proceeded to storm out the door. No threats, no verbal abuse...just a "I'm taking my business somewhere else!" as I threw open the front door. Unprofessional to be sure I realize. And then a certified letter arrives telling me to close my accounts or else it will be done for me! Really? I suppose I will have to take my business elsewhere now. But I will be sure to have the numerous customers I brought to SSB informed of this action and persuade them to follow me elsewhere. I am even putting a "I WAS FIRED FROM SOUTH STATE BANK" sticker in my rear window!
Product: South State Bank Business Services
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Thank you for bringing this to our attention, William. This is not how we want our customers to feel. If you'd like to speak to a banker about your experience, please email [email protected] with your preferred contact information.
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South State Bank
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1 Star Rating
We trusted a commercial property management company to create a simple, partnership business account with South State Bank. After requesting and receiving all of the necessary information from two unrelated co-owners of the commercial property in Osceola County, South State Bank set up a sole proprietorship business account with one sole beneficiary. Thus, all of the capital in the account would technically only be owned by one of the two owners. Their pathetic explanation or worse - it was a clerical error. Do they not have oversight? Do they not have safeguards? This is a Bank, not a dive bar.
Product: South State Bank Business Services
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Thank you for reaching out. We would appreciate the opportunity to try and resolve this. Please email [email protected] with your preferred contact information so we can connect you with a member of our commercial banking team.
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South State Bank
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1 Star Rating
Worst bank ever. They charge a $3.00 fee EVERY TIME you use your Debit Card!!!!
Totally unacceptable!!! Any activity on your checking account is charged a $3.00 fee. NO ACCESS to ARM'S, except their own bank location, which leaves you with 2 locations within a 80 mile radius!!!!
Totally unacceptable!!! Any activity on your checking account is charged a $3.00 fee. NO ACCESS to ARM'S, except their own bank location, which leaves you with 2 locations within a 80 mile radius!!!!
Product: South State Bank Checking
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Thank you for reaching out. We would appreciate the opportunity to learn more about the fees you're seeing and answer any account questions. If you'd like to have a banker call you directly, please email [email protected]
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South State Bank
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2 Star Rating
Love the local branch people, but the Coppell Texas Mortgage insurance department is worst have ever dealt with. Send same letters several times every year demanding proof of insurance despite our insurance agent proactively sending them proof. Have had mortgage for over 7 years and never once have we not had insurance, yet their insurance department makes us and agents jump through hoops over and over each year! Would not recommend anyone get mortgage through South State Bank unless you enjoy being harassed by insurance department over and over.
Product: South State Bank Mortgages
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Thank you for bringing this to our attention, JV. We'd like to try and help. If you'd like to have a banker call you directly, please email [email protected]
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South State Bank Q&A(29 questions)
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How do I apply for the South State Platinum Visa?
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Aline Brayden
You can submit a South State Platinum Visa application by clicking the Apply Now button here.
This card requires excellent credit, so make sure you check your credit score prior to submitting the application.
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What's the starting credit limit for the South State Platinum card?
4
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Maria Adams
The South State Bank Visa® Platinum Card's starting credit limit isn't disclosed. The issuer will determine every cardholder's limit depending on their credit score, income, and other financial factors. You'll know your exact credit limit once your application is approved.
And even if you're not satisfied with your initial spending power, you might increase it in time. As long as you always pay your bills on time, stay well below your credit limit, and improve your credit score, you're on the right track of being granted a higher credit limit.
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How do I apply for a South State Bank credit card?
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WalletHub
You can easily compare and apply for South State Bank credit cards online.
You can also sign up for a free WalletHub account to get a personalized credit card recommendation based on your latest credit score and report.
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What credit bureau does South State Bank use for credit card approval?
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Sebi Mitchell
The South State Bank may use either TransUnion, Experian, or Equifax when deciding whether to approve you for a credit card or not.
If you do get approved, South State will report your financial activity to all three credit bureaus on a monthly basis.
How can I overdraft my South State Bank account?
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Sydney Garth
You can overdraw your South State Bank account when using your debit card, by making a purchase that exceeds your balance.
To authorize the bank to pay these transactions, you will need to opt-in to this service. You can either access your account online and send a secure mail with this request or visit a local branch. You can find more details here. Please note that you will be charged a $36 fee per each item the bank's pay into overdraft.
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