Maria Adams, Credit Cards Moderator
@m_adams
Bank of America Customized Cash Rewards credit card purchase protection covers the damage or theft of eligible purchases for up to 90 days after the purchase date. Purchase protection will reimburse Bank of America Customized Cash Rewards credit card cardholders for up to $500 and up to $50,000 per year.
How to File a Purchase Protection Claim with the Bank of America Customized Cash Rewards credit card
- Call the Benefit Administrator at the number in your benefits guide, or the number in your card’s benefits guide, within 60 days of the incident.
- File a police report within 48 hours of the incident, if the item was stolen.
- Submit a completed claim form within 90 days of the incident.
- Wait for a decision. Bank of America will notify you of a decision once your claim has been processed. This could take Bank of America up to 15 days.
- Get reimbursed for the cost of repairing or replacing the item if your claim is validated by the Benefit Administrator.
Keep in mind that not all items are covered by the Bank of America Customized Cash Rewards credit card purchase protection benefit. To see which items are covered by this perk, you can read through the guide to benefits that came with your card.
Bank of America® Customized Cash Rewards credit card
Bank of America® Customized Cash Rewards credit card
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