How do I close my Macy's Credit Card account?

You cannot freeze your Macy's Credit Card. If your Macy's Credit Card is lost or stolen, you’ll need to call Department Stores National Bank credit card customer service at 1 (888) 257-6757 as soon as possible, so they can cancel the card and send you a new one.

That said, it’s important to remember that you won’t be held responsible for unauthorized purchases, thanks to a ... read full answer$0 fraud liability guarantee.

A credit balance refund on the Macy's Credit Card is a reimbursement for paying more than the total balance owed on the credit card. For example, a cardholder who has a balance of $500, but pays $600, can get a credit balance refund of the $100 that they overpaid.

Cardholders can request a Macy's Credit Card credit balance refund: by phone (1-888-257-6757). They can get their refund in the form of a check. Legally, a credit card issuer is obligated to issue a credit balance refund within seven business days of your request for one.... read full answer

Please note that you are not required to request a credit balance refund if you overpay your Macy's Credit Card. If you have a negative balance on your account, meaning you’ve paid more than you owe, future purchases will be credited until the balance is back to zero. If you maintain a negative credit balance for six months, Department Stores National Bank is required to offer you a refund.

The easiest way you can pay your Macy's Credit Card bill is online. Alternatively, you can make a payment over the phone at (888) 257-6757, by mail, or at a Macy’s store. You can also set up automatic payments. The same payment options apply to the Macy's Store Card, too.

How to Pay Your Macy's Credit Card... read full answer

• Online: Log in to your online account and click on “Make a Payment”.
• Over the phone: Call (888) 257-6757 and enter your card information when prompted.
• By mail: Send a check or money order (but not cash) to:
  
  Macy's Credit Card
  PO Box 9001108
  Louisville, KY 40290-1108
  
  Express payments:
  
  Macy's Payment Department
  6716 Grade Lane
  Bldg. 9, Suite 910
  Louisville, KY 40213
• In store: You can make a payment at any Macy's location.

If you choose to make a payment via mail, make sure to always send it at least 5-7 days before your due date. Write your credit card number on the check, too.