Chip Lupo, Credit Card Writer
@CLoop
New Citibank cardholders will get their PIN automatically when they receive their card in the mail. To get a replacement Citibank PIN, call the number on the back of the card and ask customer service for a new one.
Best Way to Get a Citibank Credit Card PIN
- Call Citibank customer service at 1-800-950-5114 or call the number on the back of your Citibank credit card.
- Inform the representative that you want a credit card PIN.
- Receive the PIN in the mail, over text, or by email. It’s unlikely that Citibank customer service will be able to provide a PIN over the phone.
If you need a PIN for a cash advance, it’s important to note that cash advances have high fees and interest rates, so it's best to avoid them whenever possible. And while adding a PIN will make your card slightly more useful abroad, you’ll still be able to use it without a PIN in most travel destinations.

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