John Miller, Credit Cards Moderator
@john_miller
To freeze a Citi Secured, log in to your account on the Citibank website or mobile app and navigate to “Citi Quick Lock .” You can also call Citibank customer service at 1 (800) 950-5114 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.
Freezing your Citi Secured will temporarily prevent most purchases from being made with your card number, which can be convenient if your credit card is lost or stolen, or if you’re trying to control your spending. For lost/stolen cards, it’s also important to note that you won’t be held responsible for unauthorized purchases, thanks to a $0 fraud liability guarantee.
How to Freeze a Citi Secured Online
- Log in to your account from the Citibank website or mobile app.
- Find the Citi Secured and select "Lock Card" under the card name.
- Change the settings so that your card is in the locked
Locking your Citi Secured will stop new purchases and cash advances, but it will continue to allow recurring transactions, balance transfers, payments, credits, returns, dispute adjustments, fees, and rewards redemptions. To start using your credit card at full capacity again, you will have to navigate to the Citi Quick Lock page and unlock the Citi Secured.
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People also ask
How can I cancel my Citi credit card?
To cancel a Citibank credit card, call customer service at 1 (800) 950-5114 or log in to the Citibank website or mobile app and click Services. Cardholders can also cancel an account in person at a Citibank branch, or by mail.
Be aware that if there’s a balance remaining on the canceled account, you are still required to make at least the minimum payment every month until the balance is paid in full. In addition, canceling...
read full answer by Maria Adams, Credit Cards ModeratorHow do I report a lost Citibank credit card?
To report a lost Citibank credit card, immediately call Citibank customer service at 1 (800) 950-5114. Citibank will cancel the lost card and send a replacement credit card after verifying your identity over the phone. Citibank allows you to report a lost credit card through its website or mobile app.
How to Report a Lost Citibank Credit Card
- Call Citibank customer service at 1 (800) 950-5114.
- Inform the customer service representative that you’ve lost your...
How do you get a Citibank replacement card?
To get a Citibank replacement card, log in to your online account, use the Citi Mobile App, or call customer service at 1 (800) 950-5114. There is no fee to get a Citibank replacement card, which should arrive within 4 - 7 business days.
How to Get a Citibank Replacement Card Online
- Log in to your Citibank card’s online account.
- Click the "Services" tab.
- Select the "Card Services" menu.
- Click the link...
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