John Miller, Credit Cards Moderator
@john_miller
Your First Digital Card may have been declined for a number of reasons, like having an insufficient credit limit or perhaps your credit card expired. Additionally, a suspected fraudulent transaction or incorrect card information could be the cause.
Why a First Digital Card Can Get Declined
- Insufficient Credit: Your available credit may be too low to cover the transaction.
- Cash Advance Limitations: Your First Digital Card can only be used for cash advances if it’s been at least 90 days since you opened your account.
- Outside-the-U.S. Purchase: The card won’t work if you’re trying to use it outside of the U.S. or if you’re trying to make a purchase in a foreign currency.
- Incorrect Information: Inaccurate card details, such as an incorrect CVV or card number, can result in a declined transaction if you’re trying to shop online.
- Your Card Expired: Ensure your card is still valid and hasn't passed its expiration date.
- Security Reasons: Suspicious activity may prompt the issuer to decline the transaction for your protection.
- Missed Payments: Past due payments can result in the card being declined until the account is brought current.
Ultimately, the most straightforward way to find out why your First Digital Card got declined is to contact customer service. You can reach them at (844) 358-0074, or the number you see on the back of your card. A customer service representative should be able to assist you further and resolve any issues with your account.
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