Evelyn Boros, Credit Cards Moderator
@evelyn_boros
To dispute a Home Depot® Credit Card charge, log in to your Home Depot® Credit Card account and search for the transaction to dispute, or call Citibank customer service at 1 (800) 950-5114. Alternatively, the address to dispute a charge by mail is:
Citibank Customer ServicePO Box 6500Sioux Falls, SD 57117
Home Depot® Credit Card disputes are typically resolved within 30 days, though more complex issues may take a little longer.
How to Dispute a Home Depot® Credit Card Charge Online
- Log in to your Home Depot® Credit Card account.
- Click the "Account Details" tab.
- Search for the transaction in question.
- Select the transaction for more details.
- Click "Dispute Charge" to open an inquiry.
- Check for a confirmation e-mail from Citibank verifying receipt of the inquiry.
Before you dispute a charge through Citibank, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with Citibank.
Once you’ve initiated the dispute, Citibank will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Home Depot® Credit Card as you normally would while a dispute is ongoing.
Citibank will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accumulated during the dispute, starting from the original purchase date.
Popular Credit Cards from Our Partners
People also ask
What is this charge on my credit card?
The charge on your credit card statement that you don’t recognize could be a purchase you made that just seems unfamiliar given how the merchant is listed, a fee charged by the card issuer, an unauthorized transaction, or a mistake. Fortunately, all major credit cards give a $0 liability guarantee for unauthorized charges.
It’s still best to report unauthorized charges quickly, however, and take other steps to make sure you don’t become a victim of full-blown identity theft. This...
read full answer by Chip Lupo, Credit Card WriterHow do I cancel a credit card transaction?
You can cancel a credit card transaction anytime, by contacting either the merchant on the other side of the transaction or the credit card company. Which you should contact first depends on whether or not you think the transaction is fraudulent. You should contact your credit card company first about fraud.
How to Cancel a Fraudulent Credit Card Transaction
If you want to cancel a credit card transaction because you think it is...
read full answer by WalletHub, Financial CompanyHow long does a credit card refund take?
A credit card refund could take anywhere from a few minutes to several weeks if you’re returning a purchase. But if you’re seeking a refund because you’re disputing a charge on your monthly statement, the process could take up to 150 days. The law dictates that you must notify your credit card issuer of the problem within 60 days, and they must resolve it within 90 days of being notified.
Key things to know about how long...
read full answer by WalletHub, Financial CompanyDid we answer your question?
Important Disclosures
Ad Disclosure: Certain offers that appear on this site originate from paying advertisers. For full transparency, here is a list of our current advertisers.
Advertisers compensate WalletHub when you click on a link, or your application is approved, or your account is opened. Advertising impacts how and where offers appear on this site (including, for example, the order in which they appear and their prevalence). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.
Advertising enables WalletHub to provide you proprietary tools, services, and content at no charge. Advertising does not impact WalletHub's editorial content including our best picks, reviews, ratings and opinions. Those are completely independent and not provided, commissioned, or endorsed by any company, as our editors follow a strict editorial policy.