Maria Adams, Credit Cards Moderator
@m_adams
Your Wells Fargo credit account information may be unavailable because of an online banking system outage. In some instances, you may need to upgrade or adjust the settings on your internet browser or mobile app.
When you go online or use your mobile app to access your Wells Fargo credit card account, you may see an error message stating your account information is “temporarily unavailable.” If so, contact customer support at (800) 642-4720. After your personal information has been verified, request to speak to someone in technical support.
Wells Fargo Online Access Troubleshooting Tips
- System outage: If there’s an ongoing system outage, you will be advised to try to log on later. If there’s no outage detected, you may be asked to test the hardware and system settings on your computer or mobile device to troubleshoot the issue. Your browser must have JavaScript and cookies enabled in order to sign on to Wells Fargo online.
- Outdated browsers: Internet browsers occasionally exhaust their capability to process transactions such as online banking. For security reasons, Wells Fargo will not allow you to access sensitive information using an expired browser. That’s why it’s recommended you upgrade to the most current version of your supported browser.
- Outdated operating system: When using the Wells Fargo mobile app to access online banking, make sure your device's operating system is up to date. If you’re unable to access online banking through the mobile app, try logging on using your device’s mobile browser to rule out any system outages.
- Internet connection: Other troubleshooting tips include switching between your Wi-Fi and data connections to see if the situation improves. Close any apps that may be active, and make sure any necessary permissions are enabled.
Make sure to restart your computer or mobile device when you make any system adjustments or upgrades to ensure that all of your changes will take effect. Plus, for your protection, the next time you log in to online banking, Wells Fargo may require you to re-confirm your identity online.
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