Your Wells Fargo credit account information may be unavailable because of an Online Banking system outage. In some instances, you may need to upgrade or adjust the settings on your Internet browser or mobile app, depending on which method you use.
When you go online or use your mobile app to access your Wells Fargo credit card account, you may see an error message stating your account information is “temporarily unavailable.” If so, contact customer support at 1 (800) 956-4442. After your personal information has been verified, request to speak to someone in technical support.
Internet browsers occasionally exhaust their capability to process transactions such as online banking. For security reasons, Wells Fargo will not allow you to access sensitive information using an expired browser. That’s why it’s recommended you upgrade to the most current version of your supported browser.
If you choose not to upgrade your browser, not only will be unable to use many of the tools on the Wells Fargo website, but your connection may not be secure, which could place your online activity at risk.
If Internet Explorer is your supported browser, Wells Fargo suggests you adjust your privacy settings to either Medium High or High. To do this, select Tools on your browser toolbar. Under Internet Options, select the Privacy tab, and select your privacy level.
When using the Wells Fargo mobile app to access Online Banking, make sure your device's operating system is up to date. If you’re unable to access Online Banking through the mobile app, try logging on using your device’s mobile browser to rule out any system outages.
Other troubleshooting tips include switching between your WiFi and data connections to see if the situation improves. Close any apps that may be active, and make sure any necessary permissions are enabled.
Be sure to restart your computer or mobile device when you make any system adjustments or upgrades to ensure that all of your changes will take effect.
For your protection, the next time you log on to Online Banking, Wells Fargo may require you to re-confirm your identity online.
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