Cameron DiGiovanni, Writer
@cdigiovanni20
To freeze a Wells Fargo credit card, log in to your account on the Wells Fargo website or mobile app and navigate to “Wells Fargo Control Tower.” You can also call Wells Fargo customer service at 1 (800) 869-3557 and ask them to freeze your card, though it is much easier to lock and unlock a credit card online.
Freezing your Wells Fargo credit card will temporarily prevent most purchases from being made with your card number, which can be convenient if your credit card is lost or stolen, or if you’re trying to control your spending. Still, it’s important to note that even if you don’t freeze your card, you won’t be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a Wells Fargo Credit Card Online
- Log in to your account on the Wells Fargo website or mobile app.
- Find the card you want to freeze and select "Accounts."
- Click Turn Card On or Off, under Manage Cards.
- Change the settings so that your card is in the off position.
Keep in mind that locking your Wells Fargo credit card will stop new card purchases (including authorized user cards), cash advances, and balance transfers, but it will continue to allow recurring transactions, refunds, reversals, and credit adjustments. To start using your credit card at full capacity again, you will have to navigate to the Wells Fargo Control Tower page and turn on your card.
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