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Mosaic on a JetBlue Card is the highest status level in JetBlue's frequent flyer program. Mosaic offers the following benefits to members and anyone flying on a member's reservation:
Extra 3 points per $1 spent on JetBlue flights
2 free checked bags per flight
No change or cancellation fees
Free in-flight alcoholic beverages
Expedited security lane (at select airports)
Early boarding (at most airports)
Ability to redeem points for Mint Studio
24/7 customer service
Keep in mind that, in order to qualify for the Mosaic status, you must earn 15,000 points from Jet Blue airfare purchases each year or earn 12,000 points and pay for at least 30 flight segments (e.g. a flight with one connection is two segments) on an annual basis.
Yes, you certainly can. There's no rule against reapplying for a card that you had in the past. For more information, you can give Barclays' customer service department a ring at: 302-622-8990. Hope this helps.
After 15 years of being a customer, there was a fraudulent charge which they refused to help me with. I’m closing account. Chase here I come. You can count on Barclays.
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ktdonovan @ktdonovan
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1 Star Rating
Nearly impossible to get past the robot answering service to a human, who then disconnects frequently. Have been calling repeatedly because they transferred the same balance twice from a credit card and I only wanted it once. They refuse to even speak to me to fix it. As soon as they see they are at fault, they say they will verify it, then disconnect. They also lied when I got the card that purchases would be 0% along with balance transfers for the first year. HORRIFIC customer service. Every human so far I've spoken to has screwed up, IF you can get through to one.
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Denise Michele @Denisemichelez
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1 Star Rating
This is the worst credit card features and service I have EVER had to deal with. Firstly, after being a client after 6 years and actively using my card and paying it off in full every time, the card just randomly blocks and declines my purchases, costing me even more money when the flight I needed to book increased by $300! and they wouldn't even compensate me in any way! Also, this is a travel card where you should be able to use it when traveling, instead of calling to notify the company every time. What an inconvenience!
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michaelbal78 @michaelbal78
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1 Star Rating
Verified Customer
This company will not go to back for you. I stay at a local hotel.I pay for the room threw hotels .com..That app has my debit card from my main bank on file.I used jet blue CC for a hold/deposit for the stay.fast forward 10 days and the hold has not come off.Jet blue open a case then closed with out me knowing or informed.I sent them receipts and they are making start all over .worst customer service EVER!!!
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Laura Keat @lkeating0012
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1 Star Rating
Barclays Jetblue CC is awful. I would never recommend this business or credit card to anyone. Id give it 0 stars if it were an option. Processing is even worse. Many staff members are incompetent or not authorized to help with situations. Spend hours at a time with multiple staff members/transfers, multiple phone calls, and put on hold for long periods of time; for any assistance you need, and reported issues still do not get resolved. They do not respond to emails, they simply ignore them. You need to keep a close eye on your statements and months later, an issue reported with a case number might finally be resolved. 1-2 business days turns into more than 7-14 business days if the staff member even does their job in actually filing and doesnt give you inaccurate information. You have to keep following up or filed reported issues will not be completed. Credits and charges can sit on your account for months at a time and never be posted until you get a surprise. Barclays takes no plan of action. They have been a huge nightmare for me. I closed my account with them.
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Tim B @untrueimpalas0s
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1 Star Rating
BarclayCard processing is terrible! Received a sizable credit on a card number that was compromised. Usually, refunds posted on the original card hit the current account number as a credit and you see this credit posted on your statement. Come to find out, I had 2 credits of over $4,500.00 sitting in my account, not posted to my current card for over a month. Just sitting there. With no plan of action on Barclay's part. Multiple calls into their customer service of "yes, they see these credits, no they do not know why they are not posted to my statement". I requested a check refund, "OK, the request was escalated you will have your check in 7-10 business days". This is the message every time I call. The 7-10 days is going on a month. This is in addition to the over a month where these credits were just sitting not posted to my statement. "Yes, they understand my frustration, no, there is isn't ANYTHING ANYONE can do to fix this". "But, rest assured, the issue has been escalated". SMH, they really are doing a disservice. I will be canceling this card when this issue is done for. As JetBlue is recently, (horrible service) so goes their branded credit card.
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Walter @amantejuney
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1 Star Rating
Verified Customer
I tried for this card in 2020-2022 I have a score of 748 739 725 and they always deny me a card smh and my score goes down. Never again I will try for this card.
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richp318 @richp318
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1 Star Rating
Applied for and received Jetblue Plus card during 70k point promotion. Received only 15k. Barclays bank and Jetblue will not fix
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acole3 @acole3
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1 Star Rating
If I could give 0 stars I would. It is all a scam. They double the amount in your account, add random fees without you knowing. They admit they are wrong but don’t assist you at all. They file a report that takes months and nothing happens. They steal your money. DO NOT get this card
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noorzakka @noorzakka
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1 Star Rating
I would not recommend them to anyone. I have been a very good customer for over 10 years and yet every time I have an issue, I can only get through to a person in india who barely speaks english. Today when I asked for a supervisor to help resolve my issue, i was told I would receive a callback in 10-15 DAYS!!! I am being charged twice from a hotel abroad and they keep telling me that the charge is only adding up one time. Yet they cannot show me evidence. Instead, I was told I would need to manually add up hundreds of transactions from my billing statement in order to confirm this. THIS IS ABSURD.
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