At Truist, their purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Their belief in better is at the core of everything that they do, every day. They're one team united by... show more
Truist Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 07/20/2026.
2.4
4,647 reviews
from WalletHub and across the web
4,647 reviews from WalletHub and across the web
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Truist
Sandralea James @sandralea_james
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1 Star Rating
Actually, my son has a checking account with this bank. He wrote me a check. I called the bank to make sure that it would clear not asking for a balance, not asking for any information. Just if the three hundred dollar check would clear, they cannot give me that information. I have dealt with many banks.And that's not an issue, they can say, yes, they can say, no. Send them, my son has been carcerated, and he did APO a so we could get on his account to take care of his money, and they told us the only thing they can do with the PO. A is we can close the account. This is the worst bank.I have ever seen in my life.They have no business being in business.
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Product: Truist Savings
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Truist
Savannah @s97hutchinson
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4 Star Rating
Verified Customer
Wish there was more in person help not just online
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Product: Truist Mortgages
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Truist
Nancy Hirschbach @ResearchOne
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1 Star Rating
I’ve been trying to resolve a simple matter for five years. The branch tells me to call customer service. They don’t know how to help or who to call when I ask who would they call an emergency? They said they don’t know. I asked if they could speak to their supervisor and perhaps they may have a solution no one has ever been able to assist, they Only say they’re sorry and that I should call customer service. When I call customer service, they tell me to go to the branch or I’ll get a random rude person who will hang up on me. I’ve had pristine Credit in the 800s since the 90s. We opened up a line of credit and have never drawn a penny. I learned that someone at Truist without notifying us through any method charged $100 on our line of credit. One person said I drew on it. Another person said it was an ACH and another person said it was a check but they had no record of a check number or a copy of the check. I asked if I should pay it and then dispute it because our credit is everything they said no there’s no need to do that and we would never take you to collections. After years of trying to get resolution, I resorted to LinkedIn because no one at SunTrust/Truist was able to assist. I received a call from someone that said that they were at a high-level apologized. Said it should’ve never happened. They’ve taken care of it and I will never hear about it again. I noticed that the balance remained with no interest and since I was told, I do not owe it and I would not be taken to collections and there was no interest. I filed a complaint and was waiting for someone to resolve it when I called again a supervisor was rude and hung up on me and told me I owed it without listening to anything I was saying. Shortly after I received about 10 envelopes that we’ve been taken to collections and the interest started. I don’t know if it was related to that rude supervisor how it escalated. When I called collections, they said it’s internal that it would not be reported again I suggested should I pay it or has anybody looked into the person that told me I don’t owe it and when the interest stopped and how did it start and why has this been going on for five years? While I was waiting for a callback, I noticed that our Phico score plummeted from the 800s to 616. I have never been late on a payment and typically pay early and in full. We have a zero balance and $100 from someone at Truist. We don’t know who decided to put $100 on our line of credit when they could’ve easily taken it from the checking account with zero interest. I offered to pay again and requested that they write a letter to The Bureaus that they made a mistake and they’ve refused to do that. I was given two different mailing addresses in two states for the President CEO and COO not sure why they’re in two different location locations but hopefully we soon find out. I’m interested to know whether I will be able to find someone who will be as shocked as I am or whether this is the culture. The verification is very difficult and unreasonable, especially when the app doesn’t work and they want you to get the information from the app and each call is over two hours.
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Product: Truist Home Equity
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Truist
breeburker @breeburker
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1 Star Rating
I ordered a new Debit Card 2 MONTHS AGO. And it said delivered yet never arrived. I called and asked for a new card, the person i spoke to said they would order me one. 2.5 weeks later i call again and they said the person never actually placed the order. I'm going on a trip in a week (6 business days) and needed my card so i asked my representative if it could get here in those 6 days and he said no. But they always preference 5-7 business days. If you know it's not going to be here do not say 5-7 business days. Overall horrible bank, horrible customer service.
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Product: Truist Credit Cards
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Truist
Tae1mde2 @Tae1mde2
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1 Star Rating
Do not deal with this bank there customer service is terrible and they run your driver's license through there system on every transaction even deposited cash please don't fall for them collecting your information.
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Product: Truist Savings
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Truist
martha tubbs @marthatubbs589
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1 Star Rating
Truist is absolutely ridiculous when trying to make a payment on a personal loan if you do not have your log in or account info even when you verified at least 4 to 5 questions they asked! I let her know I didn’t have my statement that I was in the hospital for three weeks. I verified my name, ss#, address, dob, dealership I bought it from, with anll these questions she asked me, and still they would not let me make payment nor mail me a new statement! I even told her that she has my info in front of her and she still said she can’t mail me a statement, nor let me make a payment because I couldn’t verify my identity! She asked me to verify another question knowing I was going to get my paperwork from my files and then said she has to call this a failed call because I couldn’t answer correctly. What the heck!? So I guess I have to wait until they send me a late notice in the mail?? But won’t let me make a payment because I couldn’t tell them the date I purchased, the exact amount I paid last month, and the exact date I paid it, and called it a failed call even though I answered all those other questions correctly! Is this some sort of joke a bank is playing on me?? I will never do business with truist bank ever again!
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Product: Truist Credit Cards
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Truist
CHASINKY @CHASINKY
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3 Star Rating
We had a loan on a camper. The loan was paid off on June 1, 2026. Today is June 15 2026. We called the bank and they said we should receive a llien release in 10 days. We called the bank and they can’t tell us when the lien release was mailed or even processed? In this technology world how can they be so uninformed?
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Product: Truist Home Equity
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Truist
Steven Richardson @srichardsonpsg
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1 Star Rating
This is a review of the bank's incompetence and customer service. NOT about their savings program(s)
I was drawn to Truist Bank because I wanted a more personalized banking experience, and their $400 new-customer promotion seemed like a good incentive to give them a try.
Unfortunately, since opening my account online and making my initial deposit, my experience has been nothing but delays, confusion, bank-imposed restrictions, misdirection, and what I consider extremely poor customer service.
I am 64 years old, and I can honestly say this has been the worst banking experience I have ever had.
At this moment, Truist has more than $3,500 of my money that I cannot access. I have been told to “wait patiently” while the issue is resolved, even though the problem appears to have been caused by an error on their end.
The day after I deposited a $1,500 check at a Truist branch in Southlake, Texas, I learned that my account had been closed because of an alleged fraudulent deposit of more than $15,000. That deposit does not appear in my online account, and I never received any notification from Truist that there was a problem. I only found out because I called Truist after repeated attempts to use my debit card were declined. That debit card, by the way, took 10 days to arrive by USPS.
So now I am left with my money unavailable, no clear explanation, and no meaningful resolution other than being told to wait.
I do not know what the next couple of days will bring, but I can say this: the moment my money becomes available, I intend to withdraw it and close this account.
My advice to anyone considering Truist because of the $400 promotion is simple: be very careful. Based on my experience, this has not been personalized banking. It has been incompetent, frustrating, stressful, and completely unacceptable.
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Product: Truist Savings
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Truist
aleidacisneros @aleidacisneros
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1 Star Rating
The delivery company Instacart from Canada…. Scammed me I reported the issue to some an American who answered the phone at Truist Bank over a week ago. Nothing happened!!!!! stay away from this bank is not as good as it used to be. It’s horrible now they didn’t even let me know about the robbery that Instacart performed on me. Totally worthless people.
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Product: Truist Credit Cards
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Truist
Mike @mdjjjp
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5 Star Rating
My review was categorized at "Savings" but I'm thinking of the overall experience since I had to select a topic. I have been mostly very happy with them since they were BB&T, even when things went sour. I encounter a problem with them. I gave them 5 Stars on this Review because I still like them.
Background: My identity was heavily compromised where an out of my state Truist branch on a sleepy Saturday morning towards the end of the shortened workday shift, someone who copied my Driver's License SUCCESSFULLY made not one, but TWO VERY LARGE counter withdraw for thousands of $$$ CASH using my faked out-of-their-state ID and no other forms of ID or Acct details. I know about banking and the training that staff are constantly tasked with. This is beyond unacceptable.
Okay, mistakes happen, someone gets their hand slapped, and Truist properly and sincerely covered that theft after their 3 week investigation. I had to do without that much relied-on money for my needs as a disabled fixed-income customer. So, I decided to not keep too much money in my checking accounts over weekends, take it out on Fridays and redepositing when I needed to pay bills; at least while I regain some confidence in humanity and in Truist policy adherence. I believe the overwhelming number of staff are EXCELLENT, but lazy still infects every business.
So here's my rub.....I get emails now from Truist saying I'm not maintaining minimum balances and deposits and am now dropping in status standing and facing "Maintenance Fees" on all my accounts. Hey Truist.....this all started with YOU !!! I have no issue with putting my money back, but don't threaten me. Give me the benefit of regaining my trust in your policy adherence. PROTECT my funds as a reliable bank should. Fire the employee that is not doing their job would be a great start instead of just discussing it during a brown-bag staff meeting. Don't threaten and punish me after being a devoted customer of FOUR BRAND CHANGES & MERGERS over 35 yrs. (1991). Now Truist has successfully given me the mindset to see who else is a likely Brand to switch to. Good job. Stop letting your computers do all your thinking for you
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Product: Truist Savings
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Truist
Mark Swaim @karmaswimswami
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1 Star Rating
Truist is without question the worst retail bank with whom I've ever worked. Being a customer there is dangerous to your finances, with indifferent unaccountable employees, unexplained fees. One phone call to sort a problem went for 2.5 hours, during which I was passed to six people. At the end, though they had my number, the signal went dead and I had no one idea to whom I was speaking. They never called back. Cold-hearted, always ready to trip you up. Please don't use Truist ever for banking or checking. In Durham, things weren't bad in the days of Sun Trust....and went down the nick acutely when Truist took over. Now the worst bank in Durham. I am presenting their mishaps to an attorney but doubt that will help. The best thing would be moving all my assets to a more professional retail bank that wants me to be a client. Again, the WORST bank in NC. Be careful about going here. I've lived in 3 states and in 3 nations and never seen such gross incompetence.....indifference, understaffing, coldness, voice-raising. YOU HAVE BEEN WARNED! They don't respect you as a customer and don't want your business. They are gratuitously misleading. I believe higher administration needs to terminate Durham branch employees extensively, and Truist's reputation in Durham is so poor it's hard not to envisage this being a takeover candidate by a larger bank. Truist doesn't care, doesn't want you. Many individually are not bad people, but have been coopted by the rottenness. Tellers are unfriendly. Frankly, you need companionship ideally to go there and deal with them. My systematic chronic disappointment with them, which has cost me money, has driven me into psychotherapy. Branch managers here are not excellent and do not solve problems in definitive ways. My intelligence expectations for them would be higher. Ideally if you must visit a branch, take a friend. The larger message is that Truist as an entity is failing and will not, I suspect, be around much longer. Its mess is untenable.
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Product: Truist Savings & CDs
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Truist
Robin Taylor @robtaylor1
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1 Star Rating
They take a debit or draft out of your account immediately but they don't update your balance for one to two days leading to NSF charges of $36 per transaction under $5.
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Product: Truist Savings
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Truist
Natasha Ball @ball_natashal
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1 Star Rating
I was a loyal SunTrust customer for over 10 years and the merger to become Truist was the worst! This company does not value customer loyalty and their customer service has been atrocious. I called about my personal checking account and the agent told me to stop taking this personally and move on. Additionally, they sent notices to an address that wasn’t mine and closed my account. When I pointed out they sent the notices to the wrong address, they acknowledged it, but refused to rectify the situation. I would not recommend opening an account with them!
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Product: Truist Savings
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Truist
ladyshan524 @ladyshan524
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1 Star Rating
If I could give 0 stars, I would. Truist is by far the worst bank I’ve ever had a business account with. I had fraud on my account from another company that withdrew money without authorization. I resolved the issue with that company, and they returned the money to my Truist account — yet Truist still refuses to refund the NSF fee they charged me. I stopped using this account about a year ago, so my deposits go to a different bank now. Yes, the account didn’t have enough funds to cover the fraudulent charge — because it was fraudulent, and not my fault. Truist doesn’t care. They’d rather hit people over the head with their ridiculous fees. Most banks charge $29 for NSF fees, but Truist charges $36, and many of their other fees are higher too. It’s unfair, it’s predatory, and it shows exactly how little they value their customers.
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Product: Truist Savings
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Truist
Dave @suwaneecreek
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1 Star Rating
Truist, the bank that doesn't care one bit about customers. After many years now trying to give them a chance with the SunTrust/BB&T merger we are done. Every interaction with Truist is painful and usually ends as a complete waste of time. Last straw, they took 7 days to not send an online check we ordered, made us drive to the bank and get a certified check for our vendor, were rude and then charged $35 to stop payment on the check they failed to send. Shockingly this is a typical interaction, and shame on us for tolerating Truist for all these years. I cannot remember one time where I felt like my bank was there to help me, no Truist is there to make money off you and somehow to be as inconvenient and rude as possible along the way. No more, long overdue, we're done. Would advise NO ONE to open an account with this sad excuse for a bank. Run Forest Run.
Get answers to your questions about Truist below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
To redeem Truist rewards, log in to your account on Truist's website, navigate to your rewards balance, and select a redemption option from the list. You can also redeem Truist rewards by calling the phone number on the back of your card.
How to Redeem Truist Rewards Online
Log in to your Truist credit card account.
Navigate to the rewards page.
Find the list of redemption options for your Truist rewards card.
Determine which redemption options give the most value for your rewards.
Select your redemption option, choose an amount to redeem, and submit the redemption request.
Truist's daily ATM withdrawal limit is either $500 or $2,500, depending on your benefit level. For Levels 1 and 2, the daily ATM withdrawal limit is $500. For Levels 3, 4, and 5, the limit is $2,500.
Please note that withdrawal limits may change over time, so it's always best to verify the current limit for your account. If you have any specific needs or questions about your account, it's always a good idea...
The correct answer, Lauren, is $36. You may want to actually know what you're talking about before you post these things. That Lauren person saying Truist doesn't charge an overdraft because they dont put through items if u don't have enough money in yer account is WRONG. Not only did they put through a check when I didn't have enough money, but they actually put the check through a day before it was dated (which...
No, there aren't any BB&T business rewards cards available right now. BB&T is now part of Truist Bank, so the closest you'll get to a BB&T business card is the Truist Business Credit Card, which does not offer rewards. The card offers an intro APR of 0% for 12 months on purchases, followed by a regular APR of 15.49%-24.49% (V).
To get rewards, you could use a general-consumer credit card from Truist Bank for business expenses. Plus, other...
The BB&T credit cards used to offer rewards in the form of cash back and miles, depending on the card. However, it is worth noting that BB&T is now part of Truist Bank. The credit cards offered by Truist Bank give rewards in the form of cash back and miles, too.
You can make a Truist credit card credit card payment online, by phone, through the Truist mobile app, by mail or at a branch. To pay a Truist credit card credit card bill online, log in to your online account and click on "Transfer & Pay." Then, choose how much to pay, when to pay it, and where the payment is coming from. Truist does allow cardholders to set up automatic payments, too.
Truist does not publicly disclose a specific overdraft limit. The amount that can be covered by overdraft can vary depending on several factors, including your account history, and the type of transaction.
However, Truist offers a $100 Negative Balance Buffer for eligible Truist One Checking accounts. This allows you to overdraw your account by up to $100 without being charged an overdraft fee.
It's important to note that fees and terms can change. For the...
No, Truist does not offer early direct deposit, but it does post deposits and credits to accounts as soon as possible. Deposits and credits that are received before the cutoff time at the location where the deposit or transfer was made are posted to the account on the same day.
If you're looking for a bank that offers early direct deposit, you may want to consider other options. Some banks, especially online-only institutions, are...
You cannot apply for a SunTrust credit card anymore as the company no longer exists. SunTrust has merged with BB&T in February 2022 under the name of Truist. If you wish to apply for a Truist credit card, you can do so online, over the phone at (844) 487-8478, or at a branch.
No, Truist Bank does not have a student credit card. Truist Bank does not offer any other credit cards for people with limited credit history, either, which means students and other applicants with no credit will need to build some credit history before applying for a Truist Bank card.
If you're hoping to get a student card, check out WalletHub's editors' picks for the best student credit cards from other issuers. Student credit cards usually offer better...
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