At INTRUST Bank, they place their values at the center of everything they do. It's a philosophy they've followed for more than 140 years. This principled approach to business is encapsulated into three words: Tradition for Today. These three words embody who they are and how they are different. INTRUST Bank has, and always... show more
INTRUST Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/16/2023.
4.4
2,465 reviews
from WalletHub and across the web
2,465 reviews from WalletHub and across the web
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INTRUST Bank
Tee Stew @taylrstewart
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1 Star Rating
I have been with them for 1.5 years, never missed a payment, never been a day late. Out of a job, they won’t help with deferrals. I have spent 3 weeks attempting to get one, and in that time was forced to make another payment that I could not afford. They sent paperwork to me Thursday morning at 2:17AM and I signed and returned it Thursday at an APPROPRIATE time, and got a call saying it was too late and my next payment would still come out. Do NOT go to them, theyre not understanding. They don’t listen. They don’t even do their jobs.
Their cards don't last. I usually use my phone to pay and I still have to order new cards and have to deal with inconvenience. Plus they don't make their cards on site so I have to wait a week to receive a new one. I'm changing banks. Bye Intrust.
Horrible customer service. Over the last 2 days I've waiting close to an hour on hold. Never able to speak to a live person unless you want to clog up a drive thru lane. Inexcusable customer service. I wish I could select zero starts vs 1
Intrust Bank has been very good to me. They have been good about lending me money when I need it with no collateral. They are always helpful when I need assistance.
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Product: INTRUST Bank Personal Loans
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INTRUST Bank
jasonjmatthews @jasonjmatthews
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1 Star Rating
Do not trust this bank. Their name is a joke. We were left money in a trust account to use for our children's education expenses. Our daughter is starting college this fall, and INTRUST (ha!) won't pay. They are doing things with the account that the wording of the trust document specifically states not to do. Now we are forced to commence legal action against them in court and our daughter will have to wait to begin college. It's sick. Absolutely disgusting. Steer clear of INTRUST. Worst experience with a bank ever.
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Product: INTRUST Bank Investments
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INTRUST Bank
tawashalong23 @tawashalong23
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1 Star Rating
Worst bank I have ever banked with my account was suppose to been closed out and they decided to leave it open to rack up late fees. I would not recommend any of my friends or family to them. Not worth it
My car loan has been with Intrust bank since 2017 and I’ve got to say is the customer service has always been good. Very friendly every time I call. Never have been on hold for long. Always helpful and works with you. Thank you Intrust bank I will always do my business with you. Dustin McCoy
The customer service has been absolutely terrible. I am pretty sure the person i talked to was intoxicated or on drugs. I am closing my account as soon as possible.
Intrust Bank does not have a free checking account, but it is a very convenient and friendly bank. There are branches all over town with additional ATMs in all of the Quik Trips around town. They help with financial issues and allow overdrafts with fees. All around they are a good bank to do business with.
You may redeem your Intrust Bank Visa Platinum online or by phone.
Redeeming them online is similar to purchasing items from an online retailer. Select the item you want, place it in your shopping cart and proceed to the checkout page, where you will pay for your purchase with points instead of cash.
If you prefer to redeem your points by phone, contact a representative by calling 800-960-8472.
If your card doesn't arrive after 10 business days, then call the card's customer service at (800) 558-3424. They'll be able to send you a replacement card if the original got lost on the way.
The University of Kansas Credit Card's rental car insurance only works if you deny the coverage offered by the rental company. And you must also use your card to pay for your rental to be covered for:
Physical damage or theft of the rental vehicle
Valid loss-of-use charges
Customary towing charges
There are some vehicles that are not covered, and other limitations apply as well. You can find out more and file a claim by either visiting the benefit administrator's website or by calling the number on the back of your card.
You can redeem your Intrust Bank Rewards points by logging on Intrust Bank online account management.
Reward points can be redeemed as a cash deposit to a checking or savings account with this financial institution or as a statement credit to your Intrust Bank credit card.
