At INTRUST Bank, they place their values at the center of everything they do. It's a philosophy they've followed for more than 140 years. This principled approach to business is encapsulated into three words: Tradition for Today. These three words embody who they are and how they are different. INTRUST Bank has, and always... show more
INTRUST Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 07/15/2025.
4.4
2,468 reviews
from WalletHub and across the web
2,468 reviews from WalletHub and across the web
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INTRUST Bank
Tee Stew @taylrstewart
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1 Star Rating
I have been with them for 1.5 years, never missed a payment, never been a day late. Out of a job, they won’t help with deferrals. I have spent 3 weeks attempting to get one, and in that time was forced to make another payment that I could not afford. They sent paperwork to me Thursday morning at 2:17AM and I signed and returned it Thursday at an APPROPRIATE time, and got a call saying it was too late and my next payment would still come out. Do NOT go to them, theyre not understanding. They don’t listen. They don’t even do their jobs.
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Product: INTRUST Bank Car Loans
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INTRUST Bank
jlandis1043 @jlandis1043
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2 Star Rating
Their cards don't last. I usually use my phone to pay and I still have to order new cards and have to deal with inconvenience. Plus they don't make their cards on site so I have to wait a week to receive a new one. I'm changing banks. Bye Intrust.
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Product: INTRUST Bank Credit Cards
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INTRUST Bank
jcarlcarp @jcarlcarp
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1 Star Rating
Horrible customer service. Over the last 2 days I've waiting close to an hour on hold. Never able to speak to a live person unless you want to clog up a drive thru lane. Inexcusable customer service. I wish I could select zero starts vs 1
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Product: INTRUST Bank Checking
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INTRUST Bank
Robert @robertb_1197
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5 Star Rating
Verified Customer
Was recommended when I had to get a complete new heating and air conditioning system. Bank very easy to work with. Interest rates very good
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Product: INTRUST Bank Home Equity
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INTRUST Bank
Donald @don_steinert
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5 Star Rating
Verified Customer
Intrust Bank has been very good to me. They have been good about lending me money when I need it with no collateral. They are always helpful when I need assistance.
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Product: INTRUST Bank Personal Loans
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INTRUST Bank
jasonjmatthews @jasonjmatthews
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1 Star Rating
Do not trust this bank. Their name is a joke. We were left money in a trust account to use for our children's education expenses. Our daughter is starting college this fall, and INTRUST (ha!) won't pay. They are doing things with the account that the wording of the trust document specifically states not to do. Now we are forced to commence legal action against them in court and our daughter will have to wait to begin college. It's sick. Absolutely disgusting. Steer clear of INTRUST. Worst experience with a bank ever.
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Product: INTRUST Bank Investments
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INTRUST Bank
tawashalong23 @tawashalong23
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1 Star Rating
Worst bank I have ever banked with my account was suppose to been closed out and they decided to leave it open to rack up late fees. I would not recommend any of my friends or family to them. Not worth it
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Product: INTRUST Bank Checking
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INTRUST Bank
dsmccoy45 @dsmccoy45
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5 Star Rating
Verified Customer
My car loan has been with Intrust bank since 2017 and I’ve got to say is the customer service has always been good. Very friendly every time I call. Never have been on hold for long. Always helpful and works with you. Thank you Intrust bank I will always do my business with you. Dustin McCoy
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Product: INTRUST Bank Car Loans
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INTRUST Bank
mvicsmith89 @mvicsmith89
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1 Star Rating
The customer service has been absolutely terrible. I am pretty sure the person i talked to was intoxicated or on drugs. I am closing my account as soon as possible.
Intrust Bank does not have a free checking account, but it is a very convenient and friendly bank. There are branches all over town with additional ATMs in all of the Quik Trips around town. They help with financial issues and allow overdrafts with fees. All around they are a good bank to do business with.
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Product: INTRUST Bank Checking
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INTRUST Bank
Adrian Waller @independent739
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5 Star Rating
INTRUST is a local, small bank that serves Wichita and the surrounding communities. They're friendly, supportive, and incredibly helpful. I've never felt like they're looking to rip me off or take my money. They're always open and honest about their policies, fees, and other details of the accounts and services they provide.
They have branches all over town, including inside Dillons locations. This is very convenient, and their hours are great too. They're open late enough for those with 9 to 5 jobs. It's like a real bank for real people!
We had some issues getting a debit card for my wife, but they helped us resolve those issues, and we greatly appreciated it. Would recommend them to anyone!
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Product: INTRUST Bank Checking
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INTRUST Bank
Franklyn Danes @franklynd1
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5 Star Rating
I kept getting pre-approval offers in mail (for almost a year). After realizing the APR on my most frequently used (and highest balance) credit card was 29%, I finally decided to take CitiBank up on their offer of 0% for the first year. After that introductory period was over I kept checking my account to see what APR I was going got be saddled with. I'm now coming up on my 2 year anniversary with this card and my APR has remained at around 18% (rate is variable, so keep in mind). Why it took me so long to switch in the first place I'll never know! Now my Citi Dividend Platinum Select card is my primary card. This card has a good mix of cash back rewards, too (plus additional benefits like travel insurance coverage, etc). When I first opened it there was a $150 cash back reward (after $500 in charges within the first 3 months, which for someone like me who uses their card to pay for everything, that was a piece of cake). No annual fees either. I highly suggest applying. Thankfully, I got approved with a generous credit line. Keep in mind though, the FICO requirement is higher for this card. Only people with a good (high end) to excellent credit with probably qualify.
The Citi Dividend Platinum Select Visa card is great. To give some context, I had an American Express Starwood Preferred Card before this. The American Express card was good because I could accrue points with each purchase, which then turned into hotel or airline miles. That said, the points are still limited to just hotels and airlines. I was looking for a card which would allow me to have CASH BACK, and this was a good option. I was able to earn 1% back on most purchases, but I was also able to get 5% back on select purchases of rotating categories; the current categories on which I get 5% back right now include airlines and car rental, Gap, Banana, and Old Navy. This is great, especially since I like to travel and shop at those stores. In addition, Citi also has approximately 400 parternships with many online vendors. You can shop Citi’s online store and get up to 20% on select vendors.
I love savings so the 5% is for me, plus the $200.00 back is great. Your going to spend that amount on groceries and gas anyway might as well get something in return...
Ok, I realize the Yankees lost, and I don’t want to hear about it (if anyone is actually following my little credit card review posts). What I want is to distract myself, and this Citi Dividend Card will certainly do the trick. Aside from giving me something to research, the main reason why the Dividend Card is so apt for this purpose is the $200 in cash it gives you after spending $500 in the first three months. I feel like I need to give myself a little present to cheer myself up, and that extra dough could really help. But that’s not all this baby’s got, there’s also the 5% cash back you can get on different spending categories every three months, the 1% on everything and the fact that it’s got no annual fee.
Ultimately though, after further review, this Citicard doesn’t distinguish itself much from the rest of the cash back credit card market (in fact, it seems practically identical to the Chase Freedom Visa) so I don’t think I’ll be opening it. Besides, by the time I get my $200 initial rewards bonus, I’ll be getting amped up for pitchers and catchers reporting and won’t need a pick me up quite so much.
Get answers to your questions about INTRUST Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
To redeem your Intrust Bank Zero+ Card rewards, log in to your account on INTRUST Bank's website, navigate to your rewards balance, and select a redemption option. You can also redeem your Intrust Bank Zero+ Card rewards by calling the phone number on the back of your card.
How to Redeem Intrust Bank Zero+ Card Rewards Online
Log in to your Intrust Bank Zero+ Card credit card account on the INTRUST Bank website.
Navigate to the rewards page.
Find the list of redemption options for your Intrust Bank Zero+ Card card.
Determine which redemption options give the most value for your rewards.
Select your redemption option, choose an amount to redeem, and submit the redemption request.
The INTRUST Bank CD has an APY of 1.65% - 2.80%. The interest you'll earn on your deposit depends on the term you choose. With term lengths ranging from 3 months to 5 years, you can select the CD that aligns perfectly with your financial goals. Here's a breakdown of the terms available:
It should take 7-10 business days to get the Intrust Bank Zero+ Card after you get approved.
If your card doesn't arrive after 10 business days, then call the card's customer service at (800) 558-3424. They'll be able to send you a replacement card if the original got lost on the way.
The University of Kansas Credit Card's rental car insurance only works if you deny the coverage offered by the rental company. And you must also use your card to pay for your rental to be covered for:
Physical damage or theft of the rental vehicle
Valid loss-of-use charges
Customary towing charges
There are some vehicles that are not covered, and other limitations apply as well. You can find out more and file a...
You can redeem your Intrust Bank Rewards points by logging on Intrust Bank online account management.
Reward points can be redeemed as a cash deposit to a checking or savings account with this financial institution or as a statement credit to your Intrust Bank credit card.
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