You can redeem SunTrust rewards for statement credits, deposits into a SunTrust bank account, travel purchases, gift cards, or merchandise by logging in to your SunTrust account and navigating to the rewards redemption section of their website. You can also redeem rewards through the SunTrust mobile app or by calling the Rewards Redemption Center at (800) 255-7125. But if you redeem for travel over the phone, there's a $25 service fee.
SunTrust has three rewards-earning consumer credit cards, all of which accrue so-called “Cash Rewards credits” at different rates. You can start redeeming for cash back when you have the equivalent of $5 in Cash Rewards credits saved up. And if you redeem credits from any SunTrust credit card for a deposit into your SunTrust checking, savings or money market account, you'll get a “Loyalty Cash Bonus.” The bonus could be 10%, 25% or 50% of your redemption, depending on the balances in all your SunTrust deposit accounts. Higher balances mean a higher bonus.
There are differences between SunTrust's rewards cards when it comes to redemption, though. For example, the SunTrust Travel Rewards Credit Card will get you a better redemption rate on travel than the other two SunTrust credit cards. And cash redemptions into a SunTrust deposit account are always worth more than getting a normal statement credit.
As for the merchandise you can get with your credits, SunTrust has quite a few options: high-end sunglasses, Amazon gift cards and branded merchandise, event tickets, jewelry, handbags, FitBits, and more. If you don't have enough SunTrust Cash Rewards credits for an item, you can always use a combination of rewards and your credit card.
If you have any trouble redeeming your rewards, call SunTrust rewards customer service at (800) 255-7125.