How does Chase credit card purchase protection work?

Chase credit card purchase protection covers you for up to $50,000 annually for lost, damaged, or stolen items. Claims must be filed within 120 days of the incident in order to be eligible. Protection covers the cardholder and the recipient of items purchased as gifts on an eligible Chase credit card.

When you file a claim, Chase will either repair or replace the item, at the Benefit Administrator’s discretion. In some cases, you will be reimbursed for the purchase price of your item as reflected on your Chase credit card statement.

How Chase Credit Card Purchase Protection Works

1. Call the Benefit Administrator at the number you see on the back of your card or the number mentioned on your guide to benefits to request a claim form. You must contact the Benefit Administrator within 90 days of a covered incident.
2. Wait for the claim form to arrive in the mail. Alternatively, you can file a claim online.
3. Fill out the form completely and provide any requested documentation within 120 days of the occurrence.
4. Send the damaged item, if applicable. Just note that you are responsible for the shipping costs.
5. You will be notified of the decision to repair or replace your item within 15 days of receipt of the required documentation.
6. If you’re reimbursed, you’ll be compensated for no more than the purchase price on your credit card statement, or your card’s per item coverage limit, whichever is less. You should receive your reimbursement within five business days of receipt and approval of all required documents.

Keep in mind that Chase credit cards covered under purchase protection have varying coverage limits per item. With Chase Freedom Flex® Credit Card, Chase Freedom Unlimited®, and the Chase Sapphire Preferred® Card, you’re covered up to $500 per item, up to the $50,000 annual limit. Other cards, such as Chase Sapphire Reserve®, will cover you up to $10,000 per item.

Other Things to Know About Chase Purchase Protection

To speed up the process, make sure to submit all the required documents. You will need to include the signed claim form and a copy of your Chase credit card statement to verify the item was purchased on your card. If applicable, you will also need to provide a fire or police report within 48 hours of the occurrence. If the item can be repaired, send a copy of either a repair estimate or paid receipt for repairs. Gift recipients must provide all requested documents in order to substantiate the claim.

It is also worth noting that not all items are covered by Chase purchase protection. Non-covered items include unsubstantiated lost items, motorized vehicles, antiques, and collectibles, used items, and computer software. Refer to your Chase credit card’s guide to benefits for a complete list of excluded items and other coverage details.