Cameron DiGiovanni, Writer
@cdigiovanni20
New cardholders will get a Citi Custom Cash PIN when they receive their card in the mail. To get a replacement PIN for Citi Custom Cash, call the number on the back of the card and ask customer service for a new one. You can also request a new PIN by logging into your Citibank account online.
Best Way to Get a Citi Custom Cash PIN
- Call Citibank customer service at 1-866-696-5673 or call the number on the back of your Citi Custom Cash.
- Inform the representative that you need a new card PIN.
- Ask them to send you the new PIN in the mail, via text, or by email. It’s unlikely that they’ll tell you the new PIN over the phone.
Unless you're traveling abroad, your PIN will mostly be used for cash advances. Cash advances have high fees and interest rates, so you should avoid them whenever possible.
Please note that the Citi Custom Cash® Card has been discontinued and is no longer available to new applicants. As a result, the information presented on this page may no longer be accurate.
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