Chip Lupo, Credit Card Writer
@CLoop
Citibank purchase protection covers the damage or theft of eligible purchases for up to 120 days after the purchase date. Purchase protection will reimburse eligible Citibank cardholders up to $10,000 per item and up to $50,000 per year. Be aware that not all types of purchases are covered under Citibank purchase protection.
How to File a Purchase Protection Claim with Citibank
- Call the Benefit Administrator at 1-866-918-4670, or the number in your card’s benefits guide, within 60 days of the incident.
- File a police report within 48 hours of the incident, if the item was stolen.
- Submit a completed claim form within 180 days of the incident.
- Wait for a decision. Citibank will notify you of a decision once your claim has been processed, which could take up to 15 days.
- Get reimbursed for the cost of repairing or replacing the item if your claim is validated by the Benefit Administrator.
Purchase protection does not come on every Citibank credit card, and Citibank coverage amounts for each card aren’t always the same either. For specific details on your Citibank credit card’s purchase protection, read through the guide to benefits that came with your card.
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Visa purchase protection covers stolen or damaged items bought with an eligible Visa credit card. You are covered for 90 days following the purchase date. This benefit repairs, replaces, or reimburses eligible products up to $10,000 in coverage per claim and $50,000 per account.
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read full answer by Cameron DiGiovanni, WriterHow does the Mastercard purchase protection benefit work?
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How the Mastercard Purchase Protection Benefit Works
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How do I dispute a Citibank charge?
To dispute a Citibank charge, log in to your Citibank account and search for the transaction to dispute, or call Citibank customer service at 1 (800) 950-5114. Alternatively, the address to dispute a charge by mail is:
Citibank Customer Service
PO Box 6500
Sioux Falls, SD 57117.
Citibank disputes are typically resolved within 30 days, though more complex issues may take a little longer.
How to Dispute a Charge on a Citibank Card Online
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