Maria Adams, Credit Cards Moderator
@m_adams
To dispute a Kohl's Credit Card charge, log in to your Kohl's Credit Card account and search for the transaction to dispute, or call Capital One customer service at 1 (800) 227-4825. Alternatively, the address to dispute a charge by mail is:
Capital One
Attn: Disputes
PO Box 30279
Salt Lake City, UT 84130-0279
Kohl's Credit Card disputes are typically resolved within 90 days, though more complex issues may take a little longer.
How to Dispute a Kohl's Credit Card Charge Online
- Log in to your Kohl's Credit Card account.
- Click on the account the transaction occured in.
- Search for the transaction in question.
- Select the transaction for more details.
- Click "Report a Problem" to open an inquiry.
- Check for a confirmation e-mail from Capital One verifying receipt of the inquiry.
Before you dispute a charge through Capital One, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with Capital One.
Once you’ve initiated the dispute, Capital One will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Kohl's Credit Card as you normally would while a dispute is ongoing.
Capital One will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accumulated during the dispute, starting from the original purchase date.
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