Chip Lupo, Credit Card Writer
@CLoop
To dispute a GM Rewards™ Mastercard® charge, call Barclays customer service at 1-800-261-4569. Alternatively, the address to dispute a charge by mail is:
Barclays,
P.O. Box 8802
Wilmington, DE 19899-8802
GM Rewards Card disputes are typically resolved within 90 days, though more complex issues may take a little longer. Barclays does not allow you to dispute a charge online.
Once you’ve initiated the dispute, Barclays will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your GM Rewards Card as you normally would while a dispute is ongoing.
Barclays will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accumulated during the dispute, starting from the original purchase date.
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