The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 12/11/2025.
Infinity Insurance is rated 1.8 stars out of 5 stars by WalletHub’s editors, based on customer reviews, quotes, and ratings from organizations such as AM Best. Infinity car insurance received a below-average rating because its premiums are higher than most competitors’ rates and it has more customer complaints than average.
Infinity Insurance Ratings
Reviews on WalletHub:1.7/5
NAIC: 14.60
BBB:N/R
AM Best:A-
Moody’s:A3
Standard & Poor’s:A
Infinity Car Insurance Review Highlights
Top Discounts – Multi-car, online-quote and good-student discounts.
Basic Coverage Options – Bodily injury liability, property damage liability, medical payments, personal injury protection, uninsured/underinsured motorist, collision, and comprehensive insurance.
Extra Coverage Options – Roadside assistance, commercial car insurance, and rideshare insurance.
To help drivers better understand how much Infinity Insurance costs, WalletHub’s editors obtained sample Infinity car insurance quotes for a mix of driver profiles varying in age and driving record. You can learn more about these sample quotes in the Methodology section of our full Infinity Insurance review.
Infinity Auto Insurance Quotes
Driver Profile
Average Quote
18-Year-Old
$408 per month
21-Year-Old
$148 per month
45-Year-Old
$79 per month
45-Year-Old with a Speeding Ticket
$100 per month
45-Year-Old with DUI
$145 per month
55-Year-Old
$83 per month
65-Year-Old
$95 per month
Infinity Insurance ranked in the bottom quartile of WalletHub’s cheap car insurance comparison, meaning its rates are much higher than average.
Infinity Homeowners Insurance Review Highlights
Infinity offers a variety of property insurance policies, including home, mobile home, condo, and renters insurance.
Homeowners insurance from Infinity pays for damage to the house from threats like theft, hail, lightning, fire, and wind. Similarly, renters insurance from Infinity covers clothes, jewelry, furniture, and electronics. Infinity property insurance policies also cover liability claims against the policyholder.
Optional additions to an Infinity condo policy include coverage for loss assessments, loss of use, earthquakes, and water backup. Policyholders can also purchase mortgage clause coverage and ordinance or law coverage.
Bottom Line: Is Infinity Insurance a Good Company?
Overall, Infinity Insurance is a below-average insurance company, given its high premiums and mediocre customer service record. The company does rank well in terms of financial stability, though. It’s also owned by Kemper.
To learn more, read WalletHub’s complete Infinity Insurance review or check out some of the reviews from fellow consumers below.
Product: Infinity Insurance Agency Car Insurance
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Infinity Insurance Agency
siul128 @siul128
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1 Star Rating
Absolutely horrible. A week before our renewal, they said they were renewing our auto insurance. Then the day before, they emailed us telling us they are not renewing it, leaving us scrambling to find new insurance. Do not trust these people.
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Gelsy Machado @gelsymachado
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1 Star Rating
Kemper (Infinity) es la peor compañía de seguros de autos que existe; no quieren pagar cuando tienes un accidente. Se apoderan de tu dinero mes tras mes y después, cuando tienes un problema, no te respaldan. Cuidado, nunca malgastes tu dinero, no asegures tus autos con Infinity Insurance Kemper. No cumplen, Kemper no te asegura, son unos mentirosos que solo están para aprovecharse de la obligación de tener seguro de autos. Nunca los recomendaré. Son unos farsantes y te estafan abiertamente. Después de tener un accidente de auto, con todos los problemas que se presentan, se aprovechan de ti y no te ayudan. Son lo peor del mercado. Nunca asegures tu auto con Kemper. En cuanto a la calificación, les pongo una estrella porque es obligatorio, porque ni una estrella merecen. Deberían retirarse del mercado para no causar más daño a las personas.
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Cicorella123 @Cicorella123
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1 Star Rating
The worst customer service experience with the adjuster Ricardo Lambert, so rude! They don't know what they are doing. A client of theirs hit my car, and I am still waiting after a week to get a response. Then there's the manager, Richard Rodriguez, another winner! They never answer the phone or return calls, so rude! The other manager, Jenelle, never answers the phone either! Now I have a broken car thanks to a person that doesn't pay attention to the road, probably playing on the phone. And her insurance doesn't care. This insurance, Infinity Auto Insurance, should be banned. Worst service ever.
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Mark Arthur @markarthur2468
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1 Star Rating
To make this as short as possible, I am astonished that this business is allowed to continue to function by the government. It seems to show how corrupt the government is. If you look up their reviews, they are horrendous! Also, any reviews that are above 3 stars I suspect could be from someone within the company. Who in their right mind would go online and post a great review for a subpar insurance company? Anyway, one of their insured cars caused quite a bit of damage to my truck. Although it was drivable, I cannot tow anything because it bent my tow hitch. It is virtually impossible to get anything from this company. They have it rigged so that the only person you can talk to is the adjuster, and they'll hang up on you in the middle of a conversation and make actual false claims. My adjuster even had the gall to tell me, "I don't even have to respond to you for 30 days." It is an insult that this company and companies like it are able to exist.
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Candy Beltran @24beltran
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1 Star Rating
If I could give this insurance 0 stars, I would. The claims department adjuster named Samuel Dultra is very rude. I do not appreciate how he is handling my claim. He continually gives me an attitude and belittles me. When I ask to speak to a supervisor, he says that I have to call the supervisor's extension. The supervisor doesn't respond to any of my messages, and I'm starting to believe that this company is just giving me the run-around. The representatives also say that there are no managers to speak to and that the supervisors are the highest source of management. Maybe they need to hire some real management to elevate this company. This is so disappointing. I wish I could get through to corporate in some way.
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carla henry @cannahflows
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1 Star Rating
The absolute worst company to get insurance from. Don't do it; get any other company. Yolanda Rodriguez is very unprofessional in claims, and after I paid $280 a month for three years for fully comprehensive insurance, they made my shop put used parts on my three-year-old car and reduced the cost from $1600 to $1000, only to give me $128 for my claim after I rented cars for over $1000 as this claim took eight weeks. A complete waste of time, energy, and mental stress. From the beginning, Yolanda was very unprofessional and unhelpful, not to mention extremely rude. Take my advice, don't waste your time and money.
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Michael Gomes @m_gomes76_mg
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1 Star Rating
Worst ever Insurance company. Infinity's insured driver was at fault and totaled our 2010 Toyota Prius. Immediately filed claim with Infinity Insurance, Contacted the adjuster after 3 days. Never heard back from adjuster till 1 month later. I had to contact her and she mentioned they are still waiting on police report. I had to go to police station to pick up report. While at police station they mentioned there has been no prior request have accident report sent out. Basically Infinity Insurance isn't doing anything. Infinity also tells me their Insured driver has minimum coverage and they won't pay anymore than $5,000. My vehicle is totaled and Infinity Insurance has me doing all the work and have yet to pay anything 40 days later. Patty Parada is the adjuster.
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dalmav90 @dalmav90
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1 Star Rating
My brand new 2023 car with 16 miles was hit while parked on 2nd day I got it by someone who has Kemper/Infinity and had the nerve to just pay for aftermarket part for which anyone knows especially body shops that will NOT work with a 2023 brand new car and for which the body shop tried the aftermarket part and no surprise it did NOT fit so my car was at shop for a month and a half with haggling back and fourth with body shop and Kemper/Infinity till finally got the OEM ( original part). Bottom line Kemper/Infinity should of known better than to use aftermarket for NEW cars. Plus terrible customer service.
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georgejamilah873 @georgejamilah873
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1 Star Rating
And the money was still taken from my account. Scammers I wouldn't do work or work for thieves like this. Called in April to bring this to their attention and I was still robbed
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Isidoragarciachavez @Isidoragarciachavez
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1 Star Rating
They have bad customer service all time , having issues restated. My insurance they can’t change the due dates never change it so they Cánsel my insurance for 3 days , I hate this insurance don’t get it bad insurance doesn’t work for all people don’t get it the worse insurance I had in this time don’t get it bad insurance. Sorry honestly it’s being really bad for me at all time don’t explain nothing
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martinezrank @martinezrank
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1 Star Rating
El personal el cual representa esta compañía de seguros es poco profesional no están capacitados en la atención al cliente ni muchos menos en dar explicaciones de qué te cubre tu póliza de seguro, personas como karina Sanches ajustadora asignada a mi caso es la que hacen que esta compañía pierda clientes
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yhenderson74 @yhenderson74
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1 Star Rating
They need to add 0 cause this is by far the worst insurance company on planet earth and should be put out of business they go up on your premium every year by 25 to 45 dollars I was paying 138 it went up 158 last your now they talking about they changed the policy now they want me to 206 for pip on a 20 year old car called another company with a good quote so run as fast as you can from this company
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tamara_piburn @tamara_piburn
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1 Star Rating
This is by far THE WORST insurance company I have ever dealt with. I cancelled my policy in September 2022 because I moved out of state. I called to change my address and was told they cannot continue the policy as they do not cover the state I now reside in. The bank drafts continued coming out of my account for a policy THEY SAID they couldn't offer. I am on the phone on 2/6/23 for 2.5 hours and was told that I would receive a refund for each vehicle - one in the amount of $1571.54 and the other for $1275.54. I had to prove to them that I had insurance somewhere else - even though they already said they couldn't cover me. Now a week and a half later - I still don't have my refunds. I call again. Now I'm on the phone an hour and 4 people later only to learn they put in the wrong address and now have to reissue the checks - but wait - we are still reviewing the refund on the second check for $1275.54 because we don't know if we owe you that. ARE YOU KIDDING ME???? They won't send the money back to my bank and they won't expedite the checks. I have never dealt with this level of UNPROFESSIONALISM and INEFFICIENCY as well as RIDICULOUS ERRORS in my life. NEVER EVER DO BUSINESS WITH THIS INCOMPETENT COMPANY.
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vromero001 @vromero001
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1 Star Rating
Worst service ever. No one answer phone Specially my supposedly agent Maribel James doesn't returns calls leaves me on hold for more than 15mts doesn't get back to my call NOT even the manager Bill Cooks answer's his phone line, it's been almost two weeks can't get my car fix but yet I still paying for the insurance. I don't recommend this insurance is a headache not customer service.
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Infinity Insurance Agency Q&A(12 questions)
Get answers to your questions about Infinity Insurance Agency below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
To cancel Infinity insurance, you must call 1 (800) 782-1020 or submit a request through the online portal. You will need to provide basic information about yourself, your Infinity policy number, and the date you would like your policy to end. Infinity may also ask for the details of your new car insurance policy to verify you won't be driving without insurance. If you've already paid your premium for the policy period in full, Infinity will refund the unused portion, minus any cancellation fees.
How to Cancel Infinity Insurance Policies
Cancel by phone by calling your agent or 1 (800) 782-1020
Cancel by mail by writing a letter that includes your name, policy number, and the date you want your policy to end. Sign, date, and mail your letter to: Infinity Insurance 200 E Randolph St #3300 Chicago, IL 60601
Cancel in person by visiting your nearest Infinity insurance office and speaking with an agent.
Keep in mind that you don't need to cancel your policy just because you're going through some life changes. For example, if you're moving or buying a new car, you can ask Infinity to update your mailing address or vehicle information.
In addition, if you're canceling your current policy in order to switch to another company, be sure to activate your new policy before canceling the old one. This prevents a lapse in coverage, which would lead to higher premiums in the future.
To learn more, check out reviews and other information about Infinity on WalletHub.
The phone number for Infinity Insurance customer service is 800-782-1020, and to learn general information and get insurance quotes, the phone number is 800-463-4648. Infinity Insurance also has an online chat service, in addition to their phone help lines and customer service email addresses.
Yes, Infinity offers gap insurance as an optional policy add-on. Infinity gap insurance pays the difference between a totaled car's actual cash value and your remaining loan or lease balance, though you will be responsible for paying a deductible.
The cost of Infinity gap insurance depends on factors like your state and your vehicle's value. Regardless, purchasing gap insurance from an insurance company is usually a better investment than purchasing this coverage from a dealership, where...
Yes, Infinity is a legitimate insurance company that offers auto insurance, home insurance, business insurance, and more. Infinity sells policies in 13 states, but it is more expensive than average and has negative customer reviews on WalletHub.
Key Things to Know About Infinity
Infinity has been in operation since 1955 and is headquartered in Birmingham, Alabama.
Infinity has a C+ from the Better Business Bureau.
The Infinity NAIC rating is 14.60, meaning it has received...
You can get an Infinity good student discount if you have at least a B average. Student drivers can save as long as they are full-time high school or college students in California.
Young drivers are usually quite expensive to insure since they lack driving experience. However, Infinity offers a good student discount because having good grades shows the insurer that you are responsible off the road, meaning you're more likely to be responsible...
No, Infinity does not have accident forgiveness. As a result, Infinity car insurance customers should expect their rates to go up by around 85% after an at-fault accident, even if it's their first one. If you are looking for a policy with accident forgiveness, it can be purchased from most major car insurance companies.
Best Car Insurance Companies for Accident Forgiveness
Yes, Infinity offers a defensive driving course discount, but only in states that legally mandate it. Thirty-four states and the District of Columbia require insurance companies to provide a defensive driving discount to eligible drivers, though exact discount amounts and requirements vary.
If Infinity does not offer a defensive driving discount in your state, you should still consider taking a course. By going to traffic school, you can learn how to better avoid at-fault...
Infinity Insurance is owned by Kemper, which acquired Infinity in February 2018 for $1.4 billion. Infinity Insurance operates as a separate brand, specializing in non-standard auto insurance and catering specifically to high-risk drivers.
As an underwriting partner of Kemper, Infinity reviews insurance applications to decide whether to provide coverage to customers, as well as to set premium prices and coverage limits. It operates in 44 states.
Kemper is a Chicago-based company that offers a variety of...
You can join Infinity's DriverClub by signing up for a membership online. Infinity advertises the membership as being free of charge with no contracts required and no money upfront.
DriverClub members get access to 24/7 nationwide roadside assistance which includes tire changes, lockouts, refueling, jump-starts and towing. Keep in mind that this program is not a regular roadside assistance plan, members still have to pay for services but only when they use them as opposed...
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