Pros
- 24/7 claims service by phone
- Pay-per-use roadside assistance coverage
- High marks from credit-rating agencies
Cons
- Expensive premiums
- Mediocre customer service record
- Only available in select states
Infinity Review Summary
Infinity is a below-average insurance company, earning a rating of 1.8/5 from WalletHub. Infinity car insurance premiums are more expensive than average, and the company has a mediocre customer service record, based on customer complaints and reviews. However, Infinity earns high marks for its financial stability, and variety of insurance types.
Infinity Insurance is owned by Kemper and is only available in select states. In the sections below, learn more about Infinity Insurance policies, the company’s specialty coverage types, and how they stack up against popular competitors.
Summary: Infinity Scores by Review Category
| Category | Score |
|---|---|
| Infinity Quotes / Pricing | 0/30 |
| Customer Service & Reviews | 0/20 |
| Infinity Financial Stability | 10/10 |
| Infinity Claims Process | 10/15 |
| Infinity Types of Insurance and Additional Services Offered | 2/5 |
| Infinity Discounts | 5/5 |
| Infinity Transparency | 3/5 |
| OVERALL | 32.5/90 |
Now that you’re familiar with how Infinity scores in each of our review categories, let’s see how it compares to top competitors in a handful of key areas. Hopefully, this will help you find the best insurance company for your needs.
Infinity Car Insurance Pricing
Category Rating: 0% (0 out of 30)
| Driver Profile | Average Quote |
|---|---|
| 18-Year-Old | $408 per month |
| 21-Year-Old | $148 per month |
| 45-Year-Old | $79 per month |
| 45-Year-Old with a Speeding Ticket | $100 per month |
| 45-Year-Old with DUI | $145 per month |
| 55-Year-Old | $83 per month |
| 65-Year-Old | $95 per month |
Infinity received a score of 0/30 in the cost portion of this review, as its premiums are particularly expensive. Infinity Insurance premiums rank in the bottom quartile among major car insurance providers, according to WalletHub’s analysis. Learn more about WalletHub’s methodology.
Infinity Customer Service & Reviews
Category Rating: 0% (0 out of 20)
- Reviews on WalletHub: 1.7/5
- NAIC: 1.61
- BBB: N/R
Infinity car insurance has received low marks in overall policyholder and claims satisfaction. Customer complaints generally focus on delayed claims payments and poor communication with agents and claims adjusters.
Nevertheless, Infinity lost points due to its low BBB rating, and its low user rating on WalletHub.
Infinity’s Financial Stability
Category Rating: 100% (10 out of 10)
- AM Best: A-
- Moody’s: A3
- Standard & Poor’s: A
The company is highly ranked in terms of financial stability, with an A- rating from AM Best, a leading credit rating agency for the insurance industry. Credit rating agencies like AM Best, Moody’s and Standard & Poor’s measure a company’s ability to pay claims, meaning that customers can rest assured that Infinity is financially reliable.
Infinity Claims
Category Rating: 67% (10 out of 15)
Infinity customers can file a claim online, and anyone can file a claim by calling the claims hotline at 1-800-353-6737, which is available 24/7. As a result, the company earned full marks in this category, per WalletHub’s grading criteria.
Infinity’s Types of Insurance
Category Rating: 40% (2 out of 5)
- Auto Insurance
- ATV Insurance
- Motorcycle Insurance
- SR-22 Insurance
- Business Interruption Insurance
- Commercial Auto Insurance
- Commercial Property Insurance
- Cyber Liability Insurance
- General Liability Insurance
- Inland Marine Insurance
- Product Liability Insurance
- Professional Liability (Errors and Omissions)
Supplemental & Specialty Coverage Options from Infinity Car Insurance
- Roadside Assistance: Policyholders and non-customers can join Infinity DriverClub for free to access pay-per-use roadside assistance at pre-negotiated rates.
- Commercial Car Insurance: For individuals who use their personal vehicles for work and businesses looking to purchase coverage for their company-owned vehicles.
- Classic Car Insurance: Infinity owns a specialty classic car insurer called Classic Collectors, but the company is not writing new policies as of April 2021.
- Rideshare Insurance: In some states, Infinity policyholders can purchase a rideshare endorsement, which extends insurance coverage to when Uber or Lyft drivers have the app turned on and are waiting for a ride request.
Infinity earned the highest possible score in this category, given its variety of insurance types.
Infinity Discounts
Category Rating: 100% (5 out of 5)
- Multi-Car Discount
- Multi-Policy Discount
- Mature Driver Improvement Course Discount
- Good Student Discount
- Good Driver Discount
- Business Experience Discount
- Renewal Discount
- Homeowners Discount
- Paid-In-Full Discount
- Advanced Quote Discount
- Safety Features Discount
- Paperless Discount
- Proof of Prior Insurance Discount
- Online Quote Discount
- Accident Free/Years Clean Discount
- Discount for AAA Members
- Usage Based Insurance
Infinity Insurance offers 17 discounts, which is less than some of its competitors. Additionally, the company does not disclose the amount of any discount, and discount availability varies by state.
Since it offers an average number of discounts, Infinity received a mid-range score for its possible car insurance savings.
Infinity Transparency
Category Rating: 60% (3 out of 5)
The information available on Infinity’s website includes some, but not all, key information. Additionally, the company’s phone lines can have long hold times, and some website links do not work. As a result, Infinity Insurance earned an average score in the transparency department.
Bottom Line: Is Infinity Insurance a Good Company?
Overall, Infinity is a below-average insurance company, since it has a mediocre customer service record and high premiums. On the positive side, Infinity scores well in the categories of financial stability, claims processing, and types of insurance available.
Infinity Insurance vs. Competitors
| Insurer | Infinity | State Farm | Progressive | GEICO |
|---|---|---|---|---|
| Average Premium* | $2,498 per year | $1,410 per year | $1,296 per year | $1,009 per year |
| Number of Car Insurance Discounts | 12 | 16 | 18 | 23 |
| Offers Home Insurance | Yes | Yes | Yes | Yes |
| Complaints Score (lower is best) | 14.33 | 1.35 | 1.52 | 0.81 |
| Editor’s Rating | 1.9 | 3.8 | 3.1 | 3.8 |
*Complaints Score represents the company's overall NAIC rating. Car insurance-specific rating may differ.
*Average annual premiums are based on a variety of driver profiles. Individuals premiums may differ, but these rates illustrate how costs from these insurers typically compare. Learn more about how these rates were calculated in the methodology section below.
Video: Infinity Insurance Review
Methodology
In order to provide fair, helpful reviews of insurance companies such as Infinity that can lead consumers to the best insurance coverage for their needs, WalletHub rates each insurance company in seven major categories: Cost, Insurance Types, Customer Service & Reviews, Discounts, Claims, Financial Stability and Transparency. Below, you can find an overview of what each section in our scoring rubric entails.
- The “Cost” section includes information about how expensive the insurance policies are. Infinity average premiums and quartile rankings are based on data from California, one of the largest states Infinity operates in. Rate information is provided by Quadrant Information Services. Individual rates will be different.
- The “Insurance Types” section examines what types of insurance policies the company offers.
- The “Customer Service & Reviews” section measures the insurance company’s reputation as well user reviews and information from watchdog organizations.
- The “Discounts” section examines how many and what types of discounts the company offers. It also takes into consideration whether or not there are discounts for bundling policies.
- The “Claims” section examines the ways in which customers can make claims with the policy. It considers whether or not customers can make claims by phone or online, as well as whether or not the company has a 24/7 support line.
- The “Financial Stability” section considers the company’s status with credit rating agencies A.M. Best, S&P and Moody’s.
- The “Transparency” section measures how clearly the insurer discloses key information on its website.
The final score takes these seven categories into account and reflects how close an insurance company is to WalletHub’s definition of a 5-star insurer. For more information, please read WalletHub’s full insurance company methodology.
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