Security Service Federal Credit Union (SSFCU) began in 1956 with eight members and $25 in deposits. As a federally insured and federally chartered financial institution, the credit union has grown into a $8 billion member-owned organization, with more than 2,600 ways to join. Headquartered in San Antonio, Texas, SSFCU has 70 service centers in Texas, Colorado and Utah, SSFCU is the largest credit union in Texas and the 8th largest in the nation. The credit union has built a reputation of strength, stability, and convenience by offering its members financial soundness, unmatched hours of service and competitive financial products and services.
The primary goals at Security Service are to meet its members' financial needs and help them improve their financial situations. Security Service believes in empowering its members with the knowledge to make strong financial decisions.
Eligibility
Find out if you are eligible to join Security Service Federal Credit Union.
Security Service Federal Credit Union Reviews
5
27%
4
9%
3
10%
2
2%
1
52%
2.6
98 reviews
What's Your Rating?
Most Recent
Most RecentMost Useful
Security Service Federal Credit Union
Brian @oculus
Verified Customer
This a great no frills low annual percentage rate card. Great option to have as a no fee credit card and can be repaid easily with easy online options.
show more
show less
Product: Security Service Federal Credit Union Credit Cards
Comment
0
0
Security Service Federal Credit Union
David @davekubic
Verified Customer
This credit union opened up a checking account in my name at the time I took out my auto loan, WITHOUT MY PERMISSION! Later on, they sent mail stating that I had no money in the bogus account to pay the fees they had imposed on the bogus account. Please take this into account when considering dealing with them.
show more
show less
Product: Security Service Federal Credit Union Car Loans
Comment
0
0
Security Service Federal Credit Union
kimhurley87 @kimhurley87
Horrible all the way around stay away from ssfcu if you value your $$ I have been a member for the past 8 years they have spiralled downhill quickly
show more
show less
Product: Security Service Federal Credit Union Business Services
Comment
0
0
Security Service Federal Credit Union
kimhurley87 @kimhurley87
Do not do business with ssfcu they will do anything to take your money! they constantly hold charges then do not process direct deposits until days after deposited they charge overdraft fees like no other!. Banking with them has cost me alot of my hard earned money customer service extremely rude. I will gladly be taking my business elsewhere. If i could give them less than 0 stars I would!!.
show more
show less
Product: Security Service Federal Credit Union Checking
Comment
0
0
Security Service Federal Credit Union
rogermunt @rogermunt
Due to the incompetence and possible malfeasance of one it's employees we incurred unnecessary legal of over $2,000. The branch management expressed regret but only offered to retrain the employee. WE sent a detailed letter to Mr. Laffoon, the CEO, expressing our unhappiness about the situation and invited him to consider compensating us for the legal costs. He has not responded. It appears the incompetence and lack of good customer service is endemic throughout Security Service. A company's culture starts at the top.
show more
show less
Product: Security Service Federal Credit Union Business Services
Comment
0
0
Security Service Federal Credit Union
my2angelsof2005 @my2angelsof2005
Horrible customer service iI'm a presidents club member and over the years SSFCU has been so hard up for money charging $6.00 for a checking account I've had for over 30 years!Customer service has gotten really bad over the years.If it keeps up I have no other choice but to move all my direct deposits to USSA or Randolph.2nd time in 2 months I have had fraudulent charges which means another inconvenience to stop my ATM&get another card.Cheep SSFCU can't overnight me a new 1 because they RRALLY DON't CARE about their members all the members they are making money off of me .TAKiNG ADVANTAGE OF ELDERY DISABLED,WIDOW&SENIOR CITIZEN!
show more
show less
Product: Security Service Federal Credit Union Checking
Comment
0
0
Security Service Federal Credit Union
rrbraden13 @rrbraden13
TERRIBLE customer service! Loan processors are rude and do not respond in an appropriate amount of time. I WOULD NOT RECOMEND using SSFCU for any type of home loans and will be reapplying with a different credit union for my financial needs.
show more
show less
Product: Security Service Federal Credit Union Home Equity
Comment
0
0
Security Service Federal Credit Union
James Roach @jirojim
I have a long list of incompetence I could share, but I'll just give a quick bullet list: > I spent over 30 days jumping hurdles to qualify for a commercial loan refi that ended up getting rejected for no real reason > 2 years ago I applied for and received a residential mortgage that they split into two separate notes, one at 4.35% and the other at 6.25%, deemed necessary by the underwriters for the risk on lending to a 815 FICO score. Really??? > In the same mortgage app of above, I indicated I wanted escrow for T&I...did not happen > Earlier this month I sent a form and a check to enroll in their bi-weekly mortgage payment program. They misallocated the payment and canceled me from auto pay This group is the biggest bumbling bunch of idiots I've ever dealt with. Their customer service is horrible. I have pulled both my personal and business accounts and paid off the 2nd high interest mortgage. I plan to refi my 1st mortgage elsewhere next...even if there is no savings in doing so.
show more
show less
Product: Security Service Federal Credit Union Mortgages
Comment
0
0
Security Service Federal Credit Union
Unhappy Camper @geebrows
Even with COVID-19, the explanations for why this simple loan took almost 6 months were completely unsatisfactory. The limited communication with my loan officer, was not the least bit informative. Logging into the secured email unnecessarily was also a pain. After sending in every requested document in the first few days after applying, including a borrower authorization, I was repeatedly called upon to order my own payoffs as they expired over the next few months. After 5 months I called for a manager, and never got a return call from him either. Suddenly, however, the loan headed to closing. I repeatedly, from the beginning of the process, asked for my loan to be written up without an escrow account and repeatedly my request was ignored or put off. I have never had a worse processing experience.
show more
show less
Product: Security Service Federal Credit Union Mortgages
Comment
0
0
Security Service Federal Credit Union
Nicole @nicolew_120
Verified Customer
Love this bank. I have had them since I was 15. Customer service is always quick and efficient. My next car loan will go through security service federal credit union.
show more
show less
Product: Security Service Federal Credit Union Car Loans
Comment
0
0
+21 users submitted a rating without writing a full review
Security Service Power Travel Rewards points are worth 0.83 cents per point, on average. The value of Security Service Power Travel Rewards points depends on how they are redeemed. For example, points from Security Service Power Travel Rewards are worth up to 1 cent each when redeemed for miscellaneous.
Security Service Power Travel Rewards Point Values
Redemption Method
Average Point Value
Value of 1,000 Points
Travel
N/A
N/A
Cash Back
N/A
N/A
Gift Cards
0.88 cents
$8.80
Merchandise
0.59 cents
$5.90
Miscellaneous
1 cent
$10.00
Tips for Maximizing the Value of Security Service Power Travel Rewards Points
Use This Card for gas, travel and dining purchases.
You'll earn the most Security Service Power Travel Rewards points per $1 spent on gas, travel and dining purchases. Maximizing the number of points you earn will ensure that you get the most redemption value possible at the end of the day.
Redeem Security Service Power Travel Rewards points regularly.
Security Service Power Travel Rewards points do not expire due to account inactivity, but stockpiling points does put you at risk of rewards devaluation.
Redeem points for miscellaneous.
Security Service Power Travel Rewards points are worth the most when redeemed for miscellaneous.
Pay your bill in full every month.
The Security Service Power Travel Rewards card's regular APR is high enough to erode your rewards earnings if you carry a balance from month to month.
Read the rewards program rules.
Every credit card with rewards also has rules for when unredeemed earnings could be lost – usually as a result of closing your account or missing payments. Double-checking these details can help you keep every cent of rewards value you earn.
There isn't an automated service phone number for skipping a payment. The Skip-a-Payment feature is offered twice a year and it is subjected to eligibility. Please call customer service at 800.880.8212 to find if you are eligible.
