Security Service Federal Credit Union

They fired many employees just before their 20 year pension kicked in at my branch. I heard they were timing their bathroom breaks inside the bathroom! [To build cases to fire them?] They treat customers alright, but have high NSF fees. Ordinary bank practices?

I am not sure what to say to explain my experience with Security Service Federal Credit Union (today). Initially, I got tentatively approved for $10K personal LOC until I provided my paystubs. It took 14 days for them to receive it. Then they say it was all approved after they received my paystubs. They transferred me to someone else (Jose), we open a checking and savings account, and everything seems ok; I transferred some money to fund those accounts, signed all the paperwork online, and got transferred back to the loan guy. He said he would fund my LOC, and he forwarded me the final documents to sign and ended the call, and everything seemed good. I ended up called back because I failed the security ID questions that came with the doc sign. That's when I found out that I didn't really approve of the personal LOC after all. I tried to ask what was the reason if I had to increase my income but they did not say anything other than sorry I am not qualified after all. So what happened to the debit cards and the money I transferred to your bank to fund my checking and savings with your bank? I want to reverse those transactions, please? There is no way I would be using your credit union without the personal LOC attach. The customer service reps, both retail and loans, were excellent, but the bank's process is perhaps the worst I've seen in the industry. I am a member of America First Credit Union, so I wanted to try another Credit Union, but boy I was wrong. I will post this review on FB, Google, and the Business Bureau review.

A good credit union, good customer service, friendly staff, location overly convenient, good hours of operation, line move pretty fast.

SPENT $3 ONE TIME!!!! MONTHS AGO!!!WHY IS THIS NOT BEING REPORTED ACCURATELY?????Its a lousy card they hardly ever raise the amount, no matter how much money i have in the bank & my great score!!

Mobile Phone Coverage with Power Checking a Scam!

Mobile Phone Protection is a scam. I was impressed with this perk and didn't expect it to be perfect, but reality seems it is literally non-existent. Took me 20 minutes on hold with their 800 number just to get the "non-account number Monitoring ID" required to file a claim with their 3rd party insurance provider. After finally having the information I needed and answering all of the required claims prompts, I got this message:

Thank you! Your claim has been successfully submitted!

Our Claims Department will contact you as soon as possible. Please wait to hear from your adjuster before proceeding with any repair.

Your claim number will be assigned and provided by your adjuster once the claim has been reviewed.

Thank you for using Worth Ave. Group

SO... MORAL OF THIS STORY, you can expect to be without a phone if yours isn't functioning, for as long as they feel like leaving you without one, and expect you to NOT REPAIR IT, until they get back to you... with no indication of when that might be. OH and they only ask for your phone number to contact you... that's pretty ridiculous when they know you have a damaged, stolen, or lost phone! Nowhere did it ask for an email or alternate method of contact.

I intend to find another bank just because this makes me feel scammed. It's been 24 hours since my claim was filed, nor any contact from anyone, no idea when to expect contact. No number for my claim, not any means to contact anyone about my claim and ask any questions.

SERIOUSLY FALSE MARKETING on SSFCU part!

The people are friendly enough, but as a bank, they are pretty old school. There is very little communication when it comes to the process and hit or miss if you're going to get an email back. They also have very few online services and it often feels like a step back in time to do anything. I was told I had to send a request in writing just to change my address and in order to access HELOC funds, I have to write myself a paper check from the account. WHAT? Paper checks are not secure for one thing. Second, this seems crazy to me that you cannot do anything to access the funds online. I wish I went with a different bank, that's for sure.