Security Service Federal Credit Union

Mrs. Abby Guajardo with SSFCU located at 5750 W Loop 1604 N culebra rd. San Antonio TX helped me tremendously with my financial situation. I was trying to open up a new checking and saving account with ssfcu and she was not only able effectively help me with that but she also provided me with additional helpful options I did not know about that I took advantage of to better aid my situation.
Thank you Abby!! You made my experience at SSFCU amazing! Godbless!
- Travis

We have been banking with SSFCU since the 1990's. They have been an outstanding financial institution for us!! The Consumer loan department went well above and beyond to get us our loan quickly! All businesses have suffered as a result of the Covid. SSFCU is still making things happen even with a short staff!! Cut them a break people!!! We would highly recommend SSFCU for any financial needs!

I absolutely love banking with SSFCU. I wouldn't do business with any other financial institution. From the tellers to mortgages to the way I'm always treated when I walk in...it's 5 star treatment. I recently shifted money from a CD to another account. Brianna took care of me with a smile and took the time to answer my questions and update some paperwork. I didn't even ask for this. She went above and beyond to make sure everything was in order. She even double checked her work...so impressive. The teller also took the time to show me that everything was done to my benefit. I love the Fountain, Colorado branch. Very special people.

It’s a loan so as long as you pay it no issues like all others they offered the best rates in my current position so I decided to go with them over the others

I went in with my check and within 15 minutes I had my account set up with all my questions answered. Thank you Brooke Martinez for doing such a great job explaining everything. I have a brain injury and she explained everything to me perfectly. ?

Highly recommended for all of your loan needs, great bank products, and friendly world class customer service. Both the website and mobile apps are user friendly

When I have the energy to go through the hassle of closing all of my accounts and moving my money, I will, if I can find a place that actually cares about its customers.

I filed a dispute about a charitable organization that took in donations under false pretenses. I submitted as evidence an email string where the organization initially said they would give back my donation; they just needed the PayPal transaction ID (which I provided); my letters to the FTC and IC3, plus the links to social media posts where multiple donors who were scammed were asking for their money to be returned. This is still happening, by the way - this organization took in at least $1.5 million from duped individuals.

The disputes department did not do any investigating, whatsoever. About two weeks after they sent me a letter stating they would look into it, they replied again, saying they would not be refunding my money. With that, they attached the same b.s. response the charity gave PayPal for not refunding the money, even though the President had posted a TikTok video, where he states, "If anyone wants their money back, just ask me, I'll give your money back." The reason? The donation can be used for any purpose. Well, that's a bunch of crap, because these donations were solicited for a SPECIFIC PURPOSE, which was never realized, and my donation was earmarked for that purpose.

I replied to the disputes department that they did not do anything to investigate, and I knew it. Then, I received a voice mail from some supervisor in disputes named Melissa, asking me to call her back. Well, I've called her twice now, and she has NEVER returned my calls. Probably because she has nothing to tell me.

My next step is writing to the Colorado Attorney General regarding this charity and the money they took in with their scam. And if I have to, I'll start a class action suit against these scammers, because this is not right. Not impressed whatsoever, with SSFCU. Take your money elsewhere!

You like getting your card Declined randomly for no reason? Then SSFCU is the bank for you! Sufficient funds? Get ready to be declined at the worst times. Gas stations? Forget it. Make one transaction 10 min outside of your hometown? FREEZE. This bank is a joke, why I’ve put up with their BS for 5 years is beyond me. I’m done. I’m taking all of my money, and going to a competent bank. This bank is, for lack of an better word, ghetto.

Nobody picks up the phone and their automated voice system is broken. I can’t even make payments even when my external accounts are linked therefore resulting in late payments. Their app doesn’t offer the chance to link external accounts so you have to go to their complicated website to even do so. And when you “link” you still can’t make a payment because the website is bugged. SSFCU is a joke.