Armed Forces Insurance Review Summary
Armed Forces Insurance is a pretty good insurance company, earning a 3.5/5 rating from WalletHub editors and good scores from organizations like Better Business Bureau.
Armed Forces Insurance (AFI) was founded in 1887 by military leaders with a single mission: to protect those who protect our nation. The company provides premium quality, competitively-priced property and casualty insurance to military professionals throughout the United States and overseas. AFI understands that its subscribers have unique circumstances and insurance needs, enabling the company to offer a level of personalized service that's unequalled in the industry.
In the sections below, you can learn more about Armed Forces insurance and how it fares against popular competitors.
Summary: Armed Forces Scores by Review Category
| Category | Score |
|---|---|
| Customer Service & Reviews | 15/25 |
| Armed Forces Claims Process | 15/15 |
| Armed Forces Types of Insurance and Additional Services Offered | 2/5 |
| Armed Forces Transparency | 3/5 |
| OVERALL | 35/50 |
Now that you’re familiar with how Armed Forces scores in each of our review categories, let’s see how it compares to top competitors in a handful of key areas. Hopefully, this will help you find the best insurance company for your needs.
Armed Forces Customer Service & Reviews
Category Rating: 60% (15 out of 25)
- Reviews on WalletHub: 4.7/5
- NAIC: 1.53
- BBB: A+
Customer service can be difficult to evaluate, but it is an important factor to consider when choosing an insurance company. How helpful an insurer’s customer service department is can affect how you manage your policy, how confident you are in your coverage, and how likely you are to switch carriers. That’s why customer reviews and ratings from watchdog groups can be so revealing.
All things considered, Armed Forces receives an average score in this category, with a few points deducted because of the fact that it doesn’t offer 24/7 live support and poor rating from NAIC.
Armed Forces Claims
Category Rating: 100% (15 out of 15)
Armed Forces lets you file claims online or over the phone at 800-255-0187, and its accessibility has earned it full marks in this category.
Armed Forces Types of Insurance
Category Rating: 40% (2 out of 5)
- Homeowner Insurance
- Auto Insurance
- Renter Insurance
- Business Insurance
- Umbrella Insurance
- Condo Insurance
- Dwelling Fire (Landlord) Insurance
- Flood Insurance
- Boat/Personal Watercraft Insurance
- Collector Vehicle Insurance
- Motorcycle and Off-Road Vehicle Insurance
- Motorhome/Travel Trailer Insurance
- Mobile Home Insurance
- Valuable Item Insurance
- Pet Health Insurance
Armed Forces offers a variety of insurance, however doesn’t offer combo insurance, so it lost a few points in this category.
Armed Forces Transparency
Category Rating: 60% (3 out of 5)
You can find some, but not all, key information on the Armed Forces website quickly and easily, so it gets a mid-score score in the transparency department.
Bottom Line
Armed Forces is a pretty good insurance company that offers a variety of insurance options. Pricing data is not available to the general public since eligibility is limited, but prospective customers can call 800-495-8234 to get a quote.
Armed Forces Car Insurance vs. Competitors
| Insurer | Armed Forces | GEICO | Progressive | State Farm |
|---|---|---|---|---|
| Average Premium* | N/A | $1,009 per year | $1,296 per year | $1,410 per year |
| Offers Home Insurance | Yes | Yes | Yes | Yes |
| Complaints Score (lower is best) | 1.53 | 0.81 | 1.52 | 1.35 |
| Editor’s Rating | 3.5 | 3.8 | 3.1 | 3.8 |
*Complaints Score represents the company's overall NAIC rating. Car insurance-specific rating may differ.
*Average annual premiums are based on a variety of driver profiles. Individuals premiums may differ, but these rates illustrate how costs from these insurers typically compare.
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