MetLife Insurance Review
MetLife is rated 2.6/5 by WalletHub’s editors, based on customer reviews, sample insurance quotes, and ratings from organizations such as J.D. Power and the Better Business Bureau (BBB). MetLife scores well when it comes to the types of insurance options available, transparency and customer service, but it scores poorly in areas like discounts and financial stability. Not offering 24/7 live customer support lost MetLife a few points, too.
On the bright side, MetLife reviews from consumers tend to focus on the company’s affordable prices and good customer service. Its NAIC score is 1.00, too, which means the company has received fewer complaints than the average car insurance provider its size. When customers have complained, it’s usually been about unexpected delays or denials of claims payments.
MetLife Insurance Ratings
- Reviews on WalletHub: 3.2/5
- J.D. Power: 4.1/5
- NAIC: 1.00
- BBB: A-
- A.M. Best: A+
- S&P: BBB+
- Moody’s: A3
MetLife Auto Insurance Review Highlights
Rank — Most expensive quartile among major car insurance companies, according to WalletHub’s research.
Top Discounts — Defensive driving, deductible savings, and MetRewards® (up to 20% in savings if you don’t have claims/violations for 5 years).
Basic Coverage Options — Bodily injury liability, property damage liability, medical payments, comprehensive, collision, and uninsured/underinsured motorist.
Extra Coverage Options — New car replacement, legal defense benefits, roadside assistance, and major auto parts replacement.
Other Specialty Auto Insurance — Commercial auto insurance, rideshare insurance, and classic car insurance.
To help drivers better understand how much MetLife car insurance costs, WalletHub’s editors obtained sample MetLife auto insurance quotes for a mix of driver profiles varying in age and driving record. You can learn more about these sample quotes in the Methodology section of our full MetLife insurance review.
MetLife Auto Insurance Quotes
|Driver Profile||Average Quote|
|18-Year-Old||$247 / month|
|21-Year-Old||$158 / month|
|45-Year-Old||$76 / month|
|45-Year-Old with a Speeding Ticket||$99/ month|
|45-Year-Old with a DUI||$480 / month|
|55-Year-Old||$73 / month|
|65-Year-Old||$86 / month|
MetLife is pretty expensive, as it ranks in the fourth quartile in WalletHub’s cost comparison.
MetLife Home Insurance Review Highlights
MetLife offers several customizable homeowners insurance policies. It also offers coverage for renters, condo owners and landlords.
A homeowners insurance policy from MetLife will pay to rebuild/repair your home and replace your personal belongings, sometimes without price reductions for depreciation, if they are damaged from fire, hail, tornadoes, theft and other risks. MetLife’s liability coverage will also help pay for legal fees in case someone gets hurt, or their property gets damaged, while visiting you at home. There’s even added protection from identity theft included in every MetLife homeowners insurance policy.
Renters insurance from MetLife will pay up to the actual cash value to replace or repair your belongings that get stolen or damaged by covered perils. The company also offers specialty protection options in some states to cover electronics, sports equipment, musical instruments and other luxury items no matter how they get damaged or lost. Similarly, if you own a condo, MetLife offers coverage for your personal belongings and space, which your building’s master insurance policy won’t protect.
Finally, MetLife’s landlord insurance protects your buildings, structures, and property you rent out, as well as any of your belongings that are stored on site or used by tenants. It also covers loss of rental income, as well as legal fees in case of an accident on your property. However, landlord insurance is not available in all states.
All in all, MetLife offers a good selection of homeowners, renters, landlord, and condo owner insurance options that can be customized to fit your budget. There’s also 24/7 customer service, as well as discounts for bundling a home policy with another MetLife insurance plan.
Bottom Line: Is MetLife a Good Insurance Company?
Yes, MetLife is a solid insurance company. WalletHub’s editors give MetLife insurance an overall rating of 2.6/5 for its affordable prices, good claims process and nationwide availability. However, MetLife could improve its customer service practices and offer more discounts. To learn more, read WalletHub’s complete MetLife insurance review, or check out some of the reviews from fellow consumers below.