MetLife Review Summary
MetLife is an above-average insurance company, earning a 2.6/5 rating from WalletHub’s editors and receiving positive customer reviews plus good scores from organizations like J.D. Power and the Better Business Bureau (BBB). Overall, MetLife Inc. – short for Metropolitan Life Insurance Company – is a pretty good choice for people who want standard insurance policies for their cars, homes, health and more.
MetLife Reviews and Ratings
- Reviews on WalletHub: 3.7/5
- J.D. Power: 4.1/5
- NAIC: 1.00
- BBB: A-
- A.M. Best: A+
- S&P: BBB+
- Moody’s: A3
MetLife has earned an A+ (Superior) rating from A.M. Best, one of the nation’s leading insurance rating organizations, as well as solid scores from S&P and Moody’s, two other well-established credit rating agencies. The good scores are a show of MetLife’s financial strength and claims-paying ability.
Also, MetLife’s customer complaint score from the National Association of Insurance Commissioners (NAIC) is 1.00, which means it has received fewer customer complaints than the average insurance company its size. When customers have complained, it’s been about unexpected delays or denials of claims.
Overall, this translates into a solid score in this category for MetLife, with a few points deducted for having some customer complaints and not offering 24/7 live customer service.
MetLife Car Insurance Quotes
|Driver Profile||Average Quote|
|18-Year-Old||$247 / month|
|21-Year-Old||$158 / month|
|45-Year-Old||$76 / month|
|45-Year-Old with a Speeding Ticket||$99/ month|
|45-Year-Old with a DUI||$480 / month|
|55-Year-Old||$73 / month|
|65-Year-Old||$86 / month|
MetLife received a score of 0/30 in the cost portion of this review, as MetLife’s premiums rank in the most expensive quartile among the major car insurance providers that WalletHub evaluated. Learn more about WalletHub’s Methodology.
Types of MetLife Insurance
- Auto insurance
- Boat insurance
- Business insurance
- Commercial auto insurance
- Disability insurance
- Health insurance
- Homeowners insurance
- Legal insurance
- Life insurrance
- Long-term care insurance
- Motorcycle insurance
- Professional liability insurance
- Renters insurance
- Umbrella insurance
Since MetLife offers many types of insurance options, as well as discounts for bundling policies, the company gets the highest score possible in this category. Below, we’ll talk more about how MetLife measures up as a car insurance provider.
MetLife auto insurance offers all the traditional coverage options that are usually required by states: bodily injury liability, property damage liability, medical payments, uninsured/underinsured motorist, collision, and comprehensive. MetLife also offers extra coverage options customers can add to their basic auto insurance policies for even more protection.
Supplemental MetLife Car Insurance Coverage Options:
- Emergency Roadside Assistance: Covers the cost of emergency roadside services, including towing, jump-starts, tire repairs and more, if your vehicle breaks down. Available any time at home or on the road.
- Rental Car Coverage: Covers certain costs from a rental agency if you have an accident while driving a rental car. This coverage helps pay for rental income loss, claims-handling expenses, and other costs, like towing and storage.
- New Car Replacement: Covers the cost to repair or replace a new car if it is totaled within a year of being purchased or before being driven 15,000 miles, whichever comes first.
- Major Parts Replacement: Covers the cost to replace critical vehicle parts, such as tires, batteries and brakes, in the event of an accident. Not available in North Carolina.
- Glass Repair: Waives the deductible for repairing a chipped or cracked windshield.
- Legal Defense: Covers legal fees if you are sued and provides wage-loss reimbursement (up to $200 per day) if you have to appear in court at MetLife’s request.
- Lease/Loan Gap Coverage: Covers the difference between what your vehicle is actually worth and what is still owed on your loan/lease if it’s totaled in an accident.
- Travel Expense: Covers up to $500 in non-medical costs, such as hotel reservations, meals and transportation, if you are involved in an accident more than 50 miles from home. Policyholders must have comprehensive or collision coverage to add this benefit.
You may be tempted to add all of these extra coverage options right away, but it’s important that you only add features that make sense for your personal situation and budget. You don’t want to be tied down paying for coverage you don’t really need. That goes for MetLife’s specialty insurance options, too.
Specialty Types of MetLife Car Insurance Policies:
- Commercial Auto Insurance for individuals who use vehicles, trailers and mobile equipment for business purposes.
- Rideshare Driver Insurance for individuals who drive for a rideshare company. Not available in all states.
- MetLife’s MyDirect for customers who want basic insurance policies and are comfortable using a 100% self-service platform without company assistance. MyDirect is not available in all states.
MetLife also offers insurance for boats, motorcycles and a variety of recreational vehicles. However, the availability of these specialty auto insurance options varies by state.
- Multi-vehicle discount
- Multi-policy discount
- Defensive Driver discount
- Superior Driver discount
- Safety device discount
- Anti-theft device discount
- Good Student discount
- Automated payments discount
- Affinity discount
- My Journey discount
While MetLife offers some discounts, it doesn’t offer nearly as many options as some of its top competitors, so the company got a low score in this category. Keep in mind that eligibility criteria will vary depending on where you live.
MetLife lets customers file claims any time online through the company’s mobile app. MetLife also offers 24/7 claims support by phone, which customers can reach at 800-854-6011. The company’s accessibility earned it the top score in this category, per the WalletHub grading criteria.
You can find key information on the MetLife website and mobile app quickly and easily, so it gets the best score possible in this category. You can also call MetLife’s 24/7 customer support line at 800-638-5433 to get more information.
MetLife is an average insurance company that offers a wide variety of standard insurance policies, including coverage for cars, homes, pets, health, and more. Overall, MetLife scores well in the areas of customer service, transparency and its claims process. But MetLife could offer more discount options to be competitive with other top insurers.
Summary: MetLife Scores by Review Category
|Customer Service & Reviews||20/30|
|Types of Insurance and Additional Service Offered||5/5|
Now that you’re familiar with MetLife’s scores in each of our review categories, let’s see how the company compares to top competitors in a handful of key areas. Hopefully, this will help you find the best insurance company for your needs.
MetLife Car Insurance vs Competitors
|Insurer||MetLife||Geico||State Farm||Liberty Mutual|
|Average Annual Premium*||$1,848||$1,060||$1,337||$1,277|
|Number of Car Insurance Discounts||5||16||11||17|
|Offers Home Insurance||Yes||Yes||Yes||Yes|
|Complaints Score (lower is best)||0.89||1.34||1.28||3.56|
*Average annual premiums are based on a variety of driver profiles. Individuals premiums may differ, but these rates illustrate how costs from these insurers typically compare. Learn more about how these rates were calculated in the methodology section below.
For more car insurance research, check out WalletHub’s Cheap Car Insurance Study. And if you have experience with MetLife that you think might help other consumers, you can also write a MetLife insurance review.
In order to provide fair, helpful reviews of insurance companies such as MetLife that can lead consumers to the best insurance coverage for their needs, WalletHub rates each insurance company in seven major categories: Cost, Insurance Types, Customer Service & Reviews, Discounts, Claims, Financial Stability and Transparency. Below, you can find an overview of what each section in our scoring rubric entails.
- The “Cost” section includes information about how expensive the insurance policies are. MetLife's average premiums and quartile rankings are based on data from California, the largest state MetLife operates in. Rate information is provided by Quadrant Information Services. Individual rates will be different.
- The “Insurance Types” section examines what types of insurance policies the company offers.
- The “Customer Service & Reviews” section measures the insurance company’s reputation as well user reviews and information from watchdog organizations.
- The “Discounts” section examines how many and what types of discounts the company offers. It also takes into consideration whether or not there are discounts for bundling policies.
- The “Claims” section examines the ways in which customers can make claims with the policy. It considers whether or not customers can make claims by phone or online, as well as whether or not the company has a 24/7 support line.
- The “Financial Stability” section considers the company’s status with credit rating agencies A.M. Best, S&P and Moody’s.
- The “Transparency” section measures how clearly the insurer discloses key information on its website.
The final score takes these seven categories into account and reflects how close an insurance company is to WalletHub’s definition of a 5-star insurer. For more information, please read WalletHub’s full insurance company review methodology.
Ask the Experts
To gain more insight about MetLife Insurance review, WalletHub posed the following questions to a panel of experts. Click on the experts below to view their bios and answers.
1. How important should MetLife Insurance reviews be to potential customers?
2. Why do insurance companies like MetLife spend so much money on commercials?
3. Do national companies like MetLife tend to be a better deal for consumers vs a local insurance company?