The best way to get American Express to lower the interest rate on your credit card is to call their customer service line at (800) 528-4800 and get on the phone with a representative. You can do this by saying “representative” to the automated customer service menu. Simply asking can be more effective than you might think. For example, around 8 in 10 credit card users who’ve threatened to cancel their cards if they didn’t get better terms have been successful with that strategy at least once, according to reports online. People are about twice as likely to get a fee waived than a lower APR, though, so keep that in mind as you go forward.
Before calling, make sure you know your current interest rate (APR is always listed on statements) and your account or card number. You’ll also have better negotiating power if you’re aware of how long you’ve been an American Express cardholder and what your payment history is like.
If you don’t get a lower interest rate over the phone, it’s worth noting that your Amex card may offer Plan It – an option to break up eligible purchases of $100 or more into installments over a set period of time, without your normal interest charges. Instead of charging interest on these purchases, Amex charges a “plan fee,” which includes a percentage of the purchase amount and a percentage of the APR that would otherwise be charged.
The plan durations and fees will depend on your creditworthiness, but you can sign in to the American Express app to see if your purchases are eligible for Plan It. Plan durations can be from 3 to 24 months.