To reach Credit One customer service, call (877) 825-3242. Customers can access account information, check their application status, report a card lost or stolen, or connect to a live customer service representative any time – 24 hours a day, 7 days a week.
You can also post questions and comments on Credit One’s Facebook and Twitter pages. Or, mail inquiries to Credit One, General Correspondence, P.O. Box 99873, Las Vegas, NV 89193. For quicker processing, include the card number on any written inquiries.
Credit One’s website does not have a live customer service chat feature. Nor do they have a customer service email address. But you can access Credit One’s Credit Card FAQs page online, along with tools to first check for pre-qualification and then check the status of your Credit One application.
Credit One Customer Service Contact Information:
General Customer Service (U.S.): (877) 825-3242. Hours: 24/7.
General Customer Service (Outside the U.S.): (702) 405-2042. Hours: 24/7.
Application Information: (800) 752-5493. Hours: Monday-Thursday, 5 a.m.-9 p.m.; Saturday-Sunday, 6:30 a.m.-5 p.m.
Note: All hours are in Pacific Time.
WalletHub users give Credit One 3.4 out of 5 stars. Many users praise Credit One for offering credit cards to applicants with bad credit. But there are a number of user complaints, too.
In addition to gripes about the cards’ high interest rates and numerous fees, bad interactions with Credit One customer service representatives are commonly reported. Users describe instances of representatives being unable to resolve issues, along with slow response times, language barriers, and rude or unprofessional behavior.