The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 08/12/2022.
2.1
113 reviews
from WalletHub and across the web
113 reviews from WalletHub and across the web
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COUNTRY Financial
Shaina Philome @Snshn718
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1 Star Rating
STAY FAR AWAY FROM THIS COMPANY!! Country Financial has caused our family extreme stress and financial burden. Our home was burglarized not long before Covid hit and shut the world down. We provided lists of missing contents, photos, police reports, receipts for what we could find; all prior to their deadline for receiving replacement value. Approximate values were then requested, things an adjuster should have been responsible for finding, which we then created & returned - now past the deadline. A check was issued and we were not given replacement value for anything. Our solid wood door was kicked (axed?) in half. Replacement requires a customization due to the slope of the home - this repair was valued by the adjuster so low that local contractors laughed at our check. I reached back out to Country in desperation, saying that it was no where near enough. They required I get a local contractor to send over a quote (more leg work their adjuster should have done, when I don't live local, and during COVID nonetheless!) A contractor quoted the door and labor $3600, THEY DEPRECIATED THE DOOR TO $500. The check we got for the whole burglary (vandalism, stolen jewelry, generator, garage tools/lawn equipment, heirlooms, antique home furnishings, vintage collectibles) isn't even enough to replace the front door. I am sick to my stomach. My family paid into this company over 20 years and only had 1 other claim on the roof after a hail storm - and that experience was a nightmare as well. I have never wanted so much for a company to go under. These people have no souls and their only concern is profit. If you value your home and property, I beg you to please choose literally ANY other company.
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Product: COUNTRY Financial Home Insurance
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COUNTRY Financial
Bobby Smith @Rhsmithiii82
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1 Star Rating
Country financial has caused me so much stress since my house fire. The adjuster has put company profits over my well being the entire time. I reported the fire while fire trucks were still in my yard. 4 days later the adjuster contacted me (this is the first I’ve heard from the insurance company). He told me to contact Servpro. My home had been left not secure this entire time due to the fire department having to use force entry to get into my home. Fire department left windows up and emptied 2 tankers into my home. Water was literally dripping through the second floor. Holes in my ceiling. Country financial has told me that they are leaving Sheetrock that has gotten wet because it’s better now than originally because it’s harder. All the power has been disconnected from my home for over a month now as well as water. This is a 4000 square foot home on 60 acres. I was told to find a home to rent because I would be displaced 10-12 months, sign a lease, bring lease to adjuster, and adjuster would give me a check to cover lease. I found a home that was about the size of mine with a building that would hold my tractors, and ATVs. It had dog kennels for my hunting dogs with concrete flooring. It sits on 10 acres. Landlord takes care of all utilities, provides all appliances, furniture, toiletries, and has someone who comes by once a week who cleans home and does dry cleaning. I signed lease, landlord signed lease, 2 witnesses signed lease. I take lease to adjuster and he says okay. He sends me an email later that says he will not pay me the full amount of my loss use (additional living expenses) because that home is renting for more than the avg home in my area. I’ve asked him to show me where it states in my policy that I have to rent a home for the normal rent in my area. I have received no documentation stating that. I’ve asked for his supervisors name and contact info and he will not respond. We had a meeting before this instance where he, myself, and contractor, along with two witnesses spoke on progress that was being made. Adjuster gave me his low ball estimate to repair my home after telling me it was going to be more expensive to remodel than to rebuild. Adjuster then agreed to let my contractor to go into the home and make an estimate of the actual cost it would take. Contractor stated house needed to be totally emptied. I said no problem. I’ve already hired someone to remove all personal contents throw them away. I then handed the personal content sheet to adjuster and the adjuster said is everything on here I said yes. Hours later I receive a phone call while at work that I could not answer, but I did listen to voicemail when I got off work and the adjuster told me not to remove anything from the home. This is hours after the hired movers had been moving personal contents from home and throwing it away and breaking furniture down. If anyone has any suggestions please let me know. [email protected]
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COUNTRY Financial
Jim Calderone @jcalderone
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1 Star Rating
Bundled home and car insurance. Paid for 6 mos. in advance every time for 8 years. Every six months rates increased, even though i was insuring the same autos and they had depreciated for 8 years. Last period i sold a vehicle 3 weeks after stupidly renewing policy here. I called my representative and told them that i had sold vehicle and did not need the remaining 5+ months of coverage that was prepaid. "Oh, ok, i will cancel that and credit your account". Four months later new bill and increases, and sold vehicle still on policy. I go online and delete, and then they credit me the remaining 3 weeks only. I contact them and they tell me i have to prove to them that i sold the vehicle or no credit. THIS WAS A TITLE TRANSFER, STATE OF OF ILLINOIS, WITH PROOF OF LIABILITY RELEASE STATEMENT DETACHED AND FILLED AND FILED WITH THE ILLINOIS SECRETARY OF STATE AT DATE OF SALE. THIEVES SHOULD BE IN PRISON OR RETRIBUTION COULD REIGN...
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Product: COUNTRY Financial Car Insurance
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COUNTRY Financial
smallfeat6 @smallfeat6
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1 Star Rating
Horrible company. Once upon a time, I was a naive new home owner. My mortgage lender paired me with Country Financial. I did not realize that it was highly abnormal for an insurance provider to demand that I meet with him many miles from my home merely so that he could try to sell additional insurance that I did not need or want at the time. A few months later, because I cancelled a supplemental policy that did not serve me, he called and screamed at me for 40 minutes on my work phone. He then demanded that we sever ties altogether 'x leaving my home without coverage. Fortunately, I was able to regain coverage with 2 hours from another provider. It was the best change rhat could have happened. I will never allow the owner of any insurance company yell at me in the future. It was abusive.
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Product: COUNTRY Financial Home Insurance
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COUNTRY Financial
punkinmush @punkinmush
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1 Star Rating
Was rear ended by someone with Country Financial Insurance. I have called to speak to the representative 22 times and gotten an answering machine 21 times. the 1 time I didn't get the answering machine the representative (Eric) picked up and within seconds the line went mute... the call wasn't dropped.... just dead silent. I have left multiple multiple messages detailing my name, claim number, and contact information asking to have a call made back to me. good job making me believe insurance isn't a scam to steal money from people. I will continue finding new avenues to give terrible reviews each day till someone takes my call. thank you
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Product: COUNTRY Financial Car Insurance
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COUNTRY Financial
Heidi Hill @heidi_hill
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1 Star Rating
John and Kevin are extremely unprofessional. Won't provide explanations on premium increases, commissions, and seem to drop off the radar once the check is cashed. I have been in this business for over 20 years and can honestly say these guys are something else. If anyone here needs a great PROFESSIONAL broker please reach out.
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Product: COUNTRY Financial Annuities
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COUNTRY Financial
wellman2005 @wellman2005
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1 Star Rating
Wouldn’t waste your money on this company!! They will hit every loop possible to prove they don’t have to cover it!! Everything is fine while they shovel your money in - the truth comes out on how much they SUCK, when you have damage and they leave your Family hanging to deal with it!! Absolute SCAM, find a different insurance company!!
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Product: COUNTRY Financial Home Insurance
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COUNTRY Financial
Irlly Hateyu @Irllyhateyu
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2 Star Rating
I had no problems with them until they switched to an automatic payment system a few months ago. They forced me to switch to it, and to take it off auto payment increases monthly payments by a significant amount. In addition, my premium goes up every cycle without any explanation as to why. They looked at my account and found no factors that would influence my premium price. Seriously considering looking for a new car insurance company at this point.
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Product: COUNTRY Financial Car Insurance
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COUNTRY Financial
Rod Fordham @rmfordham
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1 Star Rating
F1 tornado tears through the yard, rips down every tree, passes within 50 yards of the house. Multiple roofing contractors inspect the roof and say it should be replaced. Both neighbors have new roofs installed under insurance, but Country denies my claim. The adjuster refused to even get on a ladder to inspect the damage. Instead, he said “it looks good from my drone.” It pays to pay a little extra for reputable insurance. For clarification - Country Financial is not a reputable company.
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Product: COUNTRY Financial Home Insurance
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COUNTRY Financial
kendallthompsonc @kendallthompsonc
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1 Star Rating
I bundled my home and auto together with Country Financial and it has been a headache from the get-go. My car insurance premium doubled from my last insurance agency...it started out at an initial number and then went UP due to the underwriters not having all the info they needed when they gave me a quote...and then I’ve been told the agent would “fix it” and it has now been two weeks and haven’t heard a word...oh, and they deducted the larger amount from my account which was supposed to be fixed. The rates are insane.
You can get a COUNTRY Financial good student discount if you have at least a B average. Student drivers can save as long as they are full time high school or college students. College graduates can also save on their COUNTRY Financial premiums, regardless of their GPA, with COUNTRY Financial's college graduate discount.
Young drivers are usually quite expensive to insure since they lack driving experience. However, COUNTRY Financial offers a good student discount because having good grades shows the insurer that you are responsible off the road, meaning you're more likely to be responsible in the driver's seat as well.
COUNTRY Financial good student discounts vary by state, but it's always worth the effort of checking if they are available in your location.
No, COUNTRY Financial does not offer gap insurance, but you can find affordable gap policies from many other major insurance companies. Gap insurance is a specialty type of coverage that pays the difference between your car's actual cash value and your loan or lease balance if the vehicle is stolen or totaled. You may be required to carry gap coverage if your vehicle is financed.
If you're a current COUNTRY Financial customer and want to maintain your policy, you could purchase gap insurance from a dealership or a stand-alone company. However, dealership gap insurance is often the most expensive option, since it's usually rolled into your loan and charged interest.
To cancel COUNTRY Financial insurance, the policyholder must contact their agent directly or call customer service at 866-COUNTRY. You will need to provide basic information about yourself, your COUNTRY Financial policy number, and the date you would like your policy to end. COUNTRY Financial may also ask for the details of your new car insurance policy to verify you won't be driving without insurance.
How to Cancel COUNTRY Financial Insurance Policies
Cancel by phone by calling your agent or 866-COUNTRY (866 268-6879).
Cancel my mail by writing a letter that includes your name, policy number, and the date you want your policy to end. Sign, date, and mail your letter to: COUNTRY Financial/ PO Box 2020 Bloomington/ IL 61702-2020.
Cancel in person by visiting your nearest Country Financial insurance office and speaking with an agent.
If you've sold your vehicle, you may be asked to provide a bill of sale. If you've already paid your premium for the policy period in full, COUNTRY Financial will refund the unused portion. COUNTRY Financial does not impose a cancellation fee or penalty for early termination.
Finally, it's important to remember that you don't need to cancel your policy just because you're going through some life changes. For example, if you're moving or buying a new car you can just have COUNTRY Financial update your mailing address or vehicle information.
Yes, COUNTRY Financial offers a defensive driving course discount for drivers who take an approved accident prevention course. By voluntarily taking an approved defensive driving course, COUNTRY Financial car insurance customers in eligible states can get a discount, though the exact amount varies between states. Once the discount expires, drivers can renew it by taking another course.
Defensive driving courses improve your driving skills by teaching you how to handle difficult situations on the road. For example, common traffic school topics include DUI/DWI laws, the consequences of different moving violations, and how to share the road. Specific details vary between states and classes, but online defensive driving courses typically cost up to $40 and take 4-12 hours to complete.
No, Country Financial does not have accident forgiveness. As a result, Country Financial car insurance customers should expect their rates to go up by an average of 44% after an at-fault accident, even if it's their first one.
Although you can't get accident forgiveness with Country Financial, there are other ways to lower your rate after an accident. For example, you can look for any additional discounts that you may qualify for. You might also consider temporarily reducing your coverage.
