The General Insurance Review
The General is rated 1.9/5 by WalletHub’s editors, based on customer reviews, sample quotes, and ratings from organizations such as Moody’s and the Better Business Bureau. The General’s reviews from consumers tend to focus on its relatively affordable prices, easy-to-use website and good customer service. Its NAIC rating is 5.86, however, which means The General has received more complaints than the average car insurance provider.
The General Insurance Ratings
- Reviews on WalletHub: 4.2/5
- NAIC: 5.86
- BBB: A+ (accredited in 2005)
- Moody’s: A2
The General Car Insurance Review Highlights
Rank — Most expensive quartile among major car insurance companies in terms of price, according to WalletHub’s research. However, The General's customer base also skews toward being high-risk, which puts their average rates into more context.
Top Discounts — Defensive driving (up to 10%), driver training, transfer (from another insurer), good student, and military (Louisiana residents only).
Traditional Coverage Options — Bodily injury liability, property damage liability, uninsured/underinsured motorist, medical payments, personal injury protection, comprehensive, and collision.
Extra Coverage Options — Rental reimbursement, custom equipment protection, roadside assistance, and deductible waiver.
Other Specialty Auto Insurance — Non-owner policies, rideshare coverage, and Mexico auto insurance.
To help drivers better understand how much The General car insurance costs, WalletHub’s editors obtained sample auto insurance quotes from The General for a mix of driver profiles varying in age and driving record. You can learn more about these sample quotes in the Methodology section of our full review of The General.
The General Auto Insurance Quotes
|Driver Profile||Monthly Quote|
|45-Year-Old with a Speeding Ticket||$115 |
|45-Year-Old with a DUI||$124 |
The General ranks in the most expensive quartile among major insurers in WalletHub’s cost comparison.
Bottom Line: Is The General a Good Insurance Company?
Yes. The General is a good insurance company. Actually, to be specific, it’s a good insurance agency. The General sells auto insurance from other companies – Permanent General Assurance Corporation, Permanent General Assurance Corporation of Ohio, and The General Automobile Insurance Company, Inc. – so it’s technically an insurance agency not an insurance company. That won’t affect your bottom line, though.
What you really need to know is that The General is one of the best sources of auto insurance coverage for high-risk drivers with a history of accidents or driving violations. However, The General only offers auto insurance coverage, so customers don’t have the option to bundle multiple policies like with many other insurance providers.
Overall, WalletHub’s editors give The General a rating of 1.9/5. The General gets points for providing affordable auto policies to high-risk drivers, but it could improve its customer service and claims service. The General’s lackluster website also makes it hard to nail down coverage and discount details, and prospective customers must request a quote to learn more about their options. To learn more, check out WalletHub’s complete review of The General Insurance. You can also read some of the reviews from other drivers below.