Michael Battle, WalletHub Credit Card Analyst
@mikebattle
You can reach American Express credit card customer service 24/7 by calling (800) 528-4800 or using the "Chat" function in your online account. To activate the chat function and reach an Amex representative, simply log in to your American Express account and click the blue "Chat" box in the bottom right corner. You can also reach American Express credit card customer service by mail.
How to Contact American Express Credit Card Customer Service
- By phone: Cardholders can call the number on the back of their cards or (800) 528-4800 to get help with their existing accounts. The line is open 24/7. If you'd like to inquire about a card or apply for one, simply call (888) 297-1244. The line is open from 6 a.m. to 2 a.m. ET, 7 days a week.
- Online: Log in to your online account and click the blue "Chat" box in the bottom right corner to get connected with a customer service representative.
- By mail: Direct your letter to the following address:
American Express
P.O. Box 981535
El Paso, TX
79998-1535
Keep in mind that you can also manage your American Express credit card by logging in to your online account, where you can view your balance, access statements, make payments and more.
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How can I talk to American Express customer service?
To talk to American Express customer service, call 1-800-528-4800 and then say "representative" and enter your Social Security number. This process will get you in contact with a live American Express representative who should be able to answer your questions or direct you to the appropriate department.
How to Talk to American Express Customer Service by Phone
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To talk to Amex Green Card customer service, call (800) 528-4800 and then say "representative" and enter your 15 digit card number or your Social Security number. This process will get you in contact with a live representative who should be able to answer your questions or direct you to the appropriate department.
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You can make an American Express credit card payment online, by phone, through the American Express mobile app or by mail. To pay an American Express credit card bill online, log in to your online account and click on “Payments.” Then, choose how much to pay, when to pay it, and where the payment is coming from. American Express does allow cardholders to set up automatic payments, too.
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The correct number is 800-528-4800 for customer service or 602-537-8500 to reach the switchboard to connect to other departments.